My workspace id wkspace_01J81WSRXKBWGE1X8CHM1EVRQE shows I am using 4 or 1 bots, when there are 2 and it should allow me 3 more. This is an old workspace - the 1 bot limit does not apply @prehistoric-airplane-85682 - please help get this fixed https://cdn.discordapp.com/attachments/1388385785824280677/1388385791528403066/image.png?ex=6860ca87&is=685f7907&hm=0fd67cad59c387b5683fc000072c11b2cadd07331be61023330d270a37090cef&

Kindly someone work for me to get API key. I'll pay for it!!

1. I can’t see any replies from the bot in WebChat or any other channels, even though it functions correctly in the emulator. 2. I’ve rolled back to an earlier version, uninstalled and reinstalled the HITL plugin (per customer-service advice), and also removed and reinstalled both Messenger and Instagram. https://cdn.discordapp.com/attachments/1388346964088717312/1388346964323733635/Screenshot_2025-06-28_at_12.31.54_PM.png?ex=6860a65e&is=685f54de&hm=be5f21289c75dda9f552cb349f50388a7584cbfa1032be4712526a3a449726fa& https://cdn.discordapp.com/attachments/1388346964088717312/1388346964596490270/Screenshot_2025-06-28_at_12.32.53_PM.png?ex=6860a65e&is=685f54de&hm=7fb6f16523cd98a1bfe17b8f3f013da93a500737709e2ac8ec438574e67119a7&

actually I tried every way to get solution but stuck with same error for couple of days function test_CreateConversation_Only() { const ACCESS_TOKEN = 'bp_pat_NMV04eoaRMCH4Q1j8eHynh19U2Ojtccrxhz5'; const BOT_ID = 'd5d5xxxxxxxxxxxxx46bd01cde1'; const WHATSAPP_INTEGRATION_ID = 'intver_01JXG5xxxxxxxxxxxxxxxxxxxxxX2TW'; // Your REAL WhatsApp Integration ID const EXISTING_USER_ID = 'user_01JYxxxxxxxxxxxxxYAP8E'; // A REAL User ID you already create const url = 'https://api.botpress.cloud/v1/chat/conversations'; const payload = { 'userId': EXISTING_USER_ID, // 'integrationId': WHATSAPP_INTEGRATION_ID, 'integrationName':'whatsApp', 'channel': 'messaging', 'tags':{}, }; const payloadString = JSON.stringify(payload); const headers = { 'Authorization': 'Bearer ' + ACCESS_TOKEN, 'x-bot-id': BOT_ID }; const options = { 'method': 'post', 'contentType': 'application/json', 'headers': headers, 'payload': payloadString, 'muteHttpExceptions': true }; // --- MAKE THE API CALL --- const response = UrlFetchApp.fetch(url, options); const responseCode = response.getResponseCode(); const responseText = response.getContentText(); // --- FINAL RESULT LOGS --- Logger.log('--- FINAL TEST: RESULT ---'); Logger.log('Response Code: ' + responseCode); Error getting status code :400 Response Text: {"id":"2c2691ff20xxxxxxe94830cbbaac2","code":400,"type":"ReferenceNotFound","message":"Bot \"d5d599aa-9c65-xxxxxxx5-2946bd01cde1\" doesn't have an integration aliased with \"WhatsApp\" installed"} Kindly provide solution instead of sharing api doc reference even though I read I didnot got solution and even I saw for same type question I did not saw any solution from the botpress team #1121494527727902891 #1111009377525186570 #1132033181076443147 @prehistoric-airplane-85682

for some reason my bot press chat bot webpage integrations isnt working. everytime i try it says the error message and also doesn't allow me to configure. please help me. #1111009377525186570 https://cdn.discordapp.com/attachments/1388220087286108310/1388220087483498696/Screenshot_2025-06-27_135527.png?ex=68603034&is=685edeb4&hm=ea991f3cd40f086ba0281885c221d010169936accde21cc1b2d68840150a834f&

I see the 2.4.0 slack integration now has typing indicator actions (which is great!). But, I do not see them in Studio so not sure how to add them to the workflow. I've applied the integration update and restarted studio but that didn't work. How do I access these new actions? https://cdn.discordapp.com/attachments/1388191382945927281/1388191383151706262/image.png?ex=68601579&is=685ec3f9&hm=c125ded676a63c72fb636415a82a7fccef43e348fad069d63dc04f12bb3ec039& https://cdn.discordapp.com/attachments/1388191382945927281/1388191383432462406/image.png?ex=68601579&is=685ec3f9&hm=5a2f59736b63704feb8b45229d01828cfd12173827f2eb313ce3f7d25c7643dd&

Critical Issue KnowledgeAgent shows major inconsistency: the same question sometimes produces an answer, sometimes "No helpful answer generated by KB", breaking our conditional workflow. Reproducible Test Case Question tested: "What is X ?" Observed results: Success: 31 results → "Answer generated, needs to be sent manually" Failure: 31 results → "No helpful answer generated by KB" Proof Logs Success : [agent-card] [KnowledgeAgent] [knowledge-query]: Generating answer based on 31 results [agent-card] [KnowledgeAgent] [knowledge-query]: Answer stored in variable --> {{workflow.answer}} Failure : [agent-card] [KnowledgeAgent] [knowledge-query]: Generating answer based on 31 results [agent-card] [KnowledgeAgent] [knowledge-query]: No helpful answer generated by KB Business Impact Workflow takes wrong path randomly Degraded user experience (inconsistency) 😵😵 Condition workflow.answer.length > 0 is correct but useless if KnowledgeAgent is random Technical Questions Temperature parameters: Does KnowledgeAgent use temperature=0.0 for consistency? Similarity threshold: Is there a variable threshold explaining this inconsistency? Retry logic: Can we implement automatic retry when many results but no answer? Solution Request Configuration to force KnowledgeAgent consistency Detailed similarity metrics logs for debugging Built-in automatic retry for edge cases The inconsistency makes our chatbot unpredictable. What configuration guarantees deterministic KnowledgeAgent behavior? @aloof-traffic-22451 @fresh-fireman-491 @wooden-beard-40210

I have a question and I am trying to solve from the past 7 days but I didn't, my issue with bot is I have put greeting when conversation start and then raw input card where I ask user name but 20% user directly ask the question but the bot take user name as a input and didn't answer that query but my objective is to take user name but if user directly ask the query it should be answer and then ask for a name . amd this is connected with Autonomous node

Here i have added pickup date validation like if pickup date is not future date then ask user for enter. But bot behavior different in whatsapp & in emulator any idea. Here i am using "autonomous node" https://cdn.discordapp.com/attachments/1388145995891609641/1388145996219027537/image.png?ex=685feb34&is=685e99b4&hm=48a94408dc56cba5735b97d94a8623316a387a27d572821db49e377dbcf7b60b& https://cdn.discordapp.com/attachments/1388145995891609641/1388145996705562634/image.png?ex=685feb34&is=685e99b4&hm=554977b0fddfec103c6dbbc4737afc728a0c8db0c8efff81b45d199fe12e890c&

Hi everyone, I need some help with my chatbot. My goal is to reset, restart, or create a new conversation based on a specific condition. Is this possible? Specifically, I want the chatbot to clear the conversation once the user logs out of the website, for data privacy purposes. This way, none of the previous messages will be visible to the next session. Thank you so much to anyone who can help or point me in the right direction!

My Botpress account is stuck as unverified. I signed up with GitHub Brandonwcrockett@gmail.com, and verification never clears even after clicking the link. Can you manually verify or link my profile?

https://platform.openai.com/docs/pricing I check this page but can't find the info about it

GOAL I'm triyng to get all the dates available/occupied from my calendar ISSUE I can't get the AI to mention them SOLUTIONS ATTEMPTED I've tried re-prompting a bunch of times, reading the logs to see if there's something i'm missing, but is clearly getting the occupied dates and not mentioning them (not in this logs, the tools seems to be fetching but not giving me the fetched data), and in previous attempts it showed the fetched items but a horrible messge with "p: x ? "Available Dates: -- 2304835930 " and it was ugly. 1st try I got the dates and the times but wanted to change the format... and here we are... CONTEXT I'm trying to get dates so the bot can say the customer "hey we have X,Y,Z date available since this one you mentioned is not available to schedule. Does it work?". I've built a Make.com workflow, but I thought Botpress would be "easier" to set up. https://cdn.discordapp.com/attachments/1387958559949590558/1387958560151048192/image.png?ex=685f3ca3&is=685deb23&hm=f7373b5cd92669a41389668b123b6d9c4cbeef51e0367ab6d18d315408a89e10& https://cdn.discordapp.com/attachments/1387958559949590558/1387958560490524775/image.png?ex=685f3ca3&is=685deb23&hm=f1208c7904341187cc24f9205e0da0ff0959a1fb0f1b052c00844de3177c4171& https://cdn.discordapp.com/attachments/1387958559949590558/1387958560838914161/image.png?ex=685f3ca3&is=685deb23&hm=dd2e293c3577cabf216a11388e8f15dbdb19ae0adf92a6b5ab307dd46a514f23&

If someone can display text with image on Botpress. I will pay immediately. just dm me I get response from backend and want to show it with image. image link is in backend response.

Hello, I integrated the bot with WhatsApp, but the bot's messages are being sent twice. I’d appreciate any guidance on this issue. Attached are reference images. https://cdn.discordapp.com/attachments/1387850009189285929/1387850009357193327/image.png?ex=685ed78b&is=685d860b&hm=aa74df8dd4d78b26ff666c590e74c9de303e3b7ef12afbdcef1e03723bff7920& https://cdn.discordapp.com/attachments/1387850009189285929/1387850009801658549/image.png?ex=685ed78b&is=685d860b&hm=babc66794725d983cc1a6b00e3f88bc5eeb1a1e9a6a61a34b99b9960ac699279&

What happens if you don't update it? In my experience it did not need to be refreshed everyday.

👋 Hey everyone, I'm working on a Zoho SalesIQ + Botpress HITL integration and running into some strange behavior. Here’s what I’ve done and where things are stuck: ✅ What’s working: OAuth token flow completed successfully (refresh token & access token valid) Botpress Autonomous node uses Create User and Start Hitl cards correctly. The Start Hitl card is called and logs say: Tool pluszohosalesiq.startHitl called successfully Hook before_incoming_message from the hitl plugin is triggered correctly when a message like "Canlı destek istiyorum" is received. Bot replies with: "Canlı destek süreci başlatılırken bir sorun oluştu" ❌ What’s not clear: The Start Hitl card logs "success", but still the bot assumes there's an error and sends the fallback error message. In Zoho SalesIQ panel: Agents are online Webhooks are configured (e.g., conversation.attender.updated, conversation.completed, etc.) Message propagation is stopped by the HITL plugin even for regular messages (like "Merhaba"), possibly too aggressively. 🔍 My questions: Is there a way to see the actual response body from Start Hitl to debug why the bot thinks it failed? Is it normal for the hitl plugin to intercept all incoming messages even before the bot decides whether to escalate or not? Are there required fields or formatting quirks for the Start Hitl input (e.g., User ID, Description) that could silently cause Zoho to reject the HITL creation? https://cdn.discordapp.com/attachments/1387817023316164678/1387817023626547210/message.txt?ex=685eb8d2&is=685d6752&hm=d5dbfd6145c80c37fc996647670b06866ad02f30d16539f726548e16b53b351d&

Hello, I have created a Whatsapp bot and would now like that if there are problems or requests from customers that the bot sends me an email with the request and the email of my customer. How can I integrate this. Unfortunately Gmail does not work.

I've made this simple worflow to display response and this response is from custom backend. But I'm sure how can i display image in ai response. AI response can include image as link. please let me know if someone already known about it. https://cdn.discordapp.com/attachments/1387752784203616286/1387752784362733638/image.png?ex=685e7cfe&is=685d2b7e&hm=231a5b56a9b4159a3b8019101eeaeb246af07f23dcdbb5244bb4b9af696668d7&

Hi, We are using Botpress with integration to Zendesk. We've noticed that when a Botpress session ends — typically due to a timeout and no active agent involvement — the corresponding Zendesk ticket is automatically closed. We would like to change this behavior. Instead of automatically closing the ticket, we want the ticket to remain open so that a human agent can review and respond to it later. Can you advise how to configure the integration to prevent automatic ticket closure on session timeout?

is the calendar ID field input should look like "https://calendar.google.com/calendar/embed?src=...." i got an error of registoration failed. and the "Authorize Google Calendar" is also blocked by google since security reasons. https://cdn.discordapp.com/attachments/1387720878594457620/1387720878992789586/image.png?ex=685e5f48&is=685d0dc8&hm=f244f50fc3e230a10c5ac830cfddffb51bc2c757f72bb9cc2cfbb8b2118e8005&

I'm having a very strange error. Two different nodes (with the same structure) inside a secondary workflow have a single choice card. Each single choice card has an answer "Return to main worflow" pointing to the Exit node. In 1 case, node "proyecto_ninguno" the transition to the main flow is working. In the other case, node "confirmacion_vale" is failing to transition. As I can see in the LOGS, they key is that the node that is suceeding is showing the event [dm] Leaving workflow. __Succesfull node "proyecto_ninguno"__ [972b4051e5] [dm] : [Capture] User clicked on a button, so we are skipping the cognitive extraction [972b4051e5] [dm] : [Capture] Prompt success [972b4051e5] [dm] : Transition from (flow:Vale de compra) [node:proyecto_ninguno] to [node:Exit] [972b4051e5] [dm] : Leaving workflow (flow:Vale de compra) [node:Exit] back to (flow:Main) [node:Standard2] [972b4051e5] [dm] : Execute transition "Exit" __Failing node "confirmacion_vale"__ [4b643a3fe8] [dm] : [Capture] User clicked on a button, so we are skipping the cognitive extraction [4b643a3fe8] [dm] : [Capture] Prompt success [4b643a3fe8] [dm] : [Capture] Field validation successful! Extracted: "Volver al menú inicial". Input: Volver al menú inicial [4b643a3fe8] [dm] : Transition from (flow:Vale de compra) [node:confirmacion_vale] to [node:Exit] [4b643a3fe8] [agent-hook] [SummaryAgent] [conversation_turn_ended]: Last 10 transcript messages available --> {{conversation.SummaryAgent.transcript}} [4b643a3fe8] [agent-hook] [SummaryAgent] [conversation_turn_ended]: Summary updated based on 1 new messages --> {{conversation.SummaryAgent.summary}} [4b643a3fe8] [dm] : Saved states: agentsConversationVariables, context, session, conversationVariables, conversation (Conversation: conv_01JYM6QV7R0R4BJTYJK8WAHQWA) [4b643a3fe8] [dm] : Stack trace for event See attached the setup of the SingleChoice cards. In both cases, the answer "Volver al menú inicial" point to the Exit node. https://cdn.discordapp.com/attachments/1387704438269018172/1387704438868672522/AAHar4fBXiWwgSW44qk4mLuVy9dpaAD5IoT9479mgREk2VtEYadzrpZ6gWcn1TCHo46YUSNxeN1fFKNOHRoOxqU-iXAHNRnGUceT9I32-znprWF0krIZgOKiJqZHGYFh0R4bV3M2ZtYmVogSucClZWSJEln5er4qko5jTmRMulCft-SghyuDRrfUe1t84NMhEHD0zxcn6kVMBbmdk4Lwr8WvidZGEgeVSWNhMezSYoIVNcPiZuuF44zyVTtE8fE6Qw9TorbSDuhPrNQhIRgg3dP_drQKXR5W_XLr3bEd.png?ex=685e4ff8&is=685cfe78&hm=0027d491953f092b6d8bb32a1f36763ddd089006c36e5c49d48223c59296e477& https://cdn.discordapp.com/attachments/1387704438269018172/1387704439267135498/image.png?ex=685e4ff8&is=685cfe78&hm=db54e04ae133592aa39fc7130ec87831d8f37f06ad6a70362dff0ca7fe47982f&

So I am trying to build a customer service whatsapp bot, all is good with text chat. But I want to have the option where users can send voice notes to the ai agent. Is that possible?

I would like to use the helpscout integration: https://studio.botpress.cloud/home?exploreHub=1&hubItemId=intver_01JFAQXKX61YWJMMHYK3YDFZ0K&currentTab=integrations&search=help+scout It appears to be deactivated, or potentially not implemented fully. What is the status of this integration. My goal is to escalate a chat to a human that is using helpscout as their support tool. An alternative would be to send an email from botpress to the customer support email address monitored by helpscout. Any information about possible workarounds would be greatly appreciated. https://cdn.discordapp.com/attachments/1387688666360578048/1387688666691932281/Screenshot_2025-06-26_at_1.56.43_PM.png?ex=685e4148&is=685cefc8&hm=6010f5edf1cbc36baf2791f70748fa467b1c4529d564e11d1c5d96a518e19647&

Hi, community! 👋 Is there a way to prevent the environment variables from being overwritten when we copy or import another bot into the current bot? https://cdn.discordapp.com/attachments/1387613490893557840/1387613491170377758/image.png?ex=685dfb44&is=685ca9c4&hm=11c298aa106cc0f41720c618e08b7dbcb733a967da2056e42de13458d868b6b1&

report_01JYM6S14SPFZ1ER67D955EA48 Our integration webhook handler does this when we post it a user message:

const { message } = await client.getOrCreateMessage({
          conversationId: conversation.id,
          userId: user.id,
          type: messageType,
          payload: messagePayload,
          tags: { id: messageId },
        });

Usually the value of

message

is a message object but 5-10% of the time it is

"Request failed with status code 502 (Trace ID: 5a4dbcd687faf3e1f864284bbb0af389)"

. Here are some other trace ids to look at: 1. 779c3aa46890630bc26f4bba9773c07b 2. e8dfb5da42b0ccd8bc28c02c54b35b54 3. 5a4dbcd687faf3e1f864284bbb0af389 What's going? Is this a problem on your end or ours? Having 5-10% of messages get dropped is a major headache for us.

report_01JYM4CBBMPBRZ65YV4RD44RYY debug KnowledgeAgent hook Skipping KB: disabled for the current turn Skipping KB: disabled for the current turn {"scope":"agent-hook","agentId":"KnowledgeAgent","hookName":"conversation_turn_started"} My KB is skipped for every question. The Knowledge Agent is turned on and reset to default settings. It searches my KB when I use a Query Knowledgebase Card in a standard node but not while using an Autonomous node Any Ideas Please help https://cdn.discordapp.com/attachments/1387496975661797489/1387496975859056672/image.png?ex=685d8ec1&is=685c3d41&hm=186fea805a4049d76dc67d9d2c7578746bbccd7ec4daf18d79f03f491baeeefa&

How the heck do I change the name?!@ I see no documentation on this anywhere. Or is it always "Bot" ? On the dashboard I named it my business but when it is embeded its just "Bot" Ive tried incognito as well. I cant for the life of me figure this simple thing out. https://cdn.discordapp.com/attachments/1387495252209827952/1387495252428066888/image.png?ex=685d8d26&is=685c3ba6&hm=e24dc4d71706e5d7055be1eb94af286b6db693125ccac1e56c1310055da8bb56&

Hi guys, I'm new on Discord, but have some weeks developing a chatbot with Botpress. but I have a question of newbie and i think some of you can help me. I've almost finished developing the chatbot and I want to clear all the history, metrics, conversations, feedback, logs, errors... isn't there a "development" mode and a "production" mode? Of exist a task to erase all developing or "testing data" thanks in advance

I had this issue earlier and no one answered, but my sharable link and embed script are both broken and say cannot find bot id. However when I go to the link on mobile it works. the embed doesnt work on either