Which is very annoying It's retrieving passages from all different versions of the file, that doesn't still even exist Please fix that https://cdn.discordapp.com/attachments/1416358478284328970/1416358478703886448/image.png?ex=68c68e1f&is=68c53c9f&hm=e1b94725d5780a650f7fe453c500abebf8cc8a6e5c5d3858540b9e532166d0b7&

Hopefully not a silly question I don't know much about developing

I was using turn.KnowledgeBase.answer, which suddenly stopped working. This also does not work unless I turn of manually -- but then I get answers when I want to have a static choice that does not trigger a KB response

My bot successfully retrieves info from the knowledge base that I already deleted. Has anyone encountered that?

Weird thing. Knowledge base retrieval doesn't work if the documents in the knowledge base are in Russian. Even when the query is in Russian too. When I translate documents into English, it works even if the user query is in Russian. It shouldn't be like that.

I want to capture the gclid and fbclid on my Webflow landing pages, associate them with the visitor’s conversation in Botpress, and then send them to Make along with all the other information collected by my bot. To do this, I’ve already set up code on Webflow that retrieves these parameters from the URL, stores them in cookies valid for 30 days, and also injects them into hidden form fields. I’ve also integrated the Botpress v3.2 widget and configured the chat to open automatically after the webchat:initialized event. On the Botpress side, I’ve created a Custom Trigger that filters for custom events. Inside this trigger, I added a JS action that copies the received values into the conversation variables conversation.gclid and conversation.fbclid. I created these variables in Botpress, and at the end of my main workflow, I’m already sending them to Make along with the rest of the collected data (name, email, phone number, etc.). Right now, the problem is that these variables remain empty because on the Webflow side I haven’t yet added the part that actively sends the gclid and fbclid values to the bot using window.botpress.sendEvent(...). Without that, the trigger doesn’t receive anything, so the variables never get filled. I can send you the code i have in Webflow if it can help

Hi everyone, I need some help understanding a billing issue. • I run a chatbot for a client. • Since the beginning of this month no messages have been sent at all (the “free messages” counter is still at 0). • Yet my Table Rows usage suddenly went over 1 000, and I was charged $25 to avoid disruption. • When I check Tables in the Studio, I see only rows in the table "conversations". I see rows during previous months (indeed previous months there was conversation therefore it is logical) but I can't see rows for this month. So, I don't understand <hat are the 1k rows used this month. Could someone explain: 1. Exactly what counts as “Table Rows” for billing? 2. How can I locate the rows that are counted if the Tables of this month ? 3. How can I prevent this from happening again or clean up whatever is causing the overage? Thanks a lot for any guidance—I’d really like to understand before next month’s billing cycle.

#1111009377525186570 I am trying to learn how to use Botpress through the documentation. I followed the tutorial in the ‘Get Started’ -> ‘Quickstart’ section. I followed everything to the end, but when I go to test the bot I just created, the greetings in the standard node happen, as well as those in the Autonomous node, but then when I ask my question, an error occurs and it always responds that it does not know how to answer me. https://cdn.discordapp.com/attachments/1415911901250064434/1415911901770023043/Immagine_2025-09-12_060640.png?ex=68c4ee37&is=68c39cb7&hm=f129f5913cf07021f482a3e539ba9daa25682fd09492410d72408031c56b3b8e&

Hi everyone, is there anyway that Botpress Cloud will automatically translate the bot's existing message cards? For example, let's say I have the message card that will display "hello, welcome" to the user. If the user indicates that they speak French, then the message card will now automatically display "bonjour, bienvenue", without me manually changing the message card. My bot is heavily message card-based (there is no freeform, AI-generated responses), so I am hoping to achieve this without AI generating customized messages. But I'm okay with AI helping me translate my message cards. Please let me know if this is a possibility!

When I start my but in the emulator, then it shows the Welcome message immedietaly as expected (standard card after start, as in your quickstart guide). HOwever, when I enter the published URL, then it does ont show the welcome message. Only after the user entered something. Why is the behaviour between emulator and publishe version not the same?

#1141029302134116382 Hi. Two years ago, someone asked if Botpress Cloud could have a transition when the user said a specific keyword in any node in the bot. What we wanted was a way to transition without having to put the transition in the interface for all the existing nodes, which is impractical for a medium to big bot. Is there any update on this? Any way to do this now?

Hi everyone, I've been trying to use Hooks for Autonomous Nodes as a way to send the user messages and original LLM generated responses to an external API. The API will then return a new response that will be sent by the autonomous node to the user. However, I can't seem to find a way to limit the hook to only trigger in the nodes I want it to. I've tried using the

event.state.context.currentNode

variable but I can't seem to match it with my node name. The code I used is as follows:

if (event.state.context.currentNode === 'node:<Node Name>') {
  // Code to execute
}

Is there a way to limit the hook to only trigger in certain nodes? Furthermore, I've also tried to override the response sent by the node with the new response returned by the API. However, I can't seem to find the variable I need to override to implement this. I've tried overriding the

execution

and

event.payload

variables. Is there a way to override an autonomous node's response inside a hook? Thank you in advance!

Hi everyone, I've been trying to use Actions in Autonomous Nodes as a way to send the user messages and original LLM generated responses to an external API. The API will then return a new response that will be sent by the autonomous node to the user. However, I can't seem to find a way to force my autonomous node to always trigger the Action. The node either doesn't send the messages to the API, or it does send the messages but doesn't override the response it sends to the user with the value returned by the API. Is there a way to force the autonomous node to always trigger the action and override its response with the value returned by the API? Thank you in advance!

Hi everyone, I’m using Botpress webchat with the default inject.js on my WordPress site. On mobile, the chat bubble is always fixed in the bottom right corner, but it overlaps my site’s sticky bottom bar (cart & actions). I tried adding custom CSS in Webchat → Theme → Styles (targeting .bpw-floating-button and #bp-web-widget-container) but the position doesn’t change. Is there a supported way to: move the bubble up (add an offset), or change its side (left/right), or disable the default bubble and open the chat with my own custom button? Thanks https://cdn.discordapp.com/attachments/1415540135356928061/1415540136107573319/Screenshot_20250910_231758_Chrome.jpg?ex=68c393fb&is=68c2427b&hm=135a6f3893bcbbea991be2397331e3a236779f27d7571a1fae7b3502829253d6&

report_01K4THGK0BBQWA6S8PWQE19E0W WebChat Text Loss Issue Summary: There's a serious usability bug in the webchat interface that causes complete text loss when using arrow keys during message composition. This significantly impacts user experience. The Problem: When typing a message in the chat input field, pressing the UP ↑ or DOWN ↓ arrow keys (commonly used for text navigation and editing) triggers the message history navigation instead of moving the cursor within the current text. This results in: Complete loss of the text being composed Unwanted jumping to previously sent messages Inability to edit text normally within the input field Impact: Users lose their message when trying to edit messages Forces users to retype entire messages from scratch Creates frustration and bad user experience Makes normal text editing practically impossible Steps to Reproduce: Open the webchat interface Click in the message input field Type any text (example: "This is a test message that I want to edit") Press the UP ↑ or DOWN ↓ arrow key to move cursor within your text Result: Your typed text disappears and chat jumps to message history Expected Behavior: Arrow keys should move the text cursor within the input field for normal text editing, NOT trigger message history navigation. Suggested Fix: The message history navigation should only activate when the input field is empty, or use different key combinations (like Ctrl+↑/↓) to avoid conflicts with text editing. Has anyone else experienced this issue? Please react or comment if you've encountered this bug! #BugReport #WebChat #UI #TextLoss

On the webhook trigger, I need to have a JSON response to the webhook. Someone knows how to do so?

Hi! How u was Connect Instagram account with botpress but when i send a message on botpress i didnt get answer. What i should add here? https://cdn.discordapp.com/attachments/1415291491018084415/1415291491353362484/Zrzut_ekranu_2025-09-10_o_13.01.51.png?ex=68c2ac6a&is=68c15aea&hm=3adcb877922b5bc5c19451ac9667c7c19e6c6864e550d72af195ce37c2c18b93& https://cdn.discordapp.com/attachments/1415291491018084415/1415291491886301265/Zrzut_ekranu_2025-09-10_o_13.01.25.png?ex=68c2ac6a&is=68c15aea&hm=846ba8d4eb670fa61aebcd737618e48773ad58f127d4899dd449aa7d237db65d&

Hello, my bot on botpress studio has a multiple choice card with two options but when I run the bot on WhatsApp Sandbox it doesn't show the multiple choice options so the bot kinda just stops. I would be grateful if someone could guide me in this issue. Thanks, Het https://cdn.discordapp.com/attachments/1415288777517301840/1415288777949188216/image.png?ex=68c2a9e3&is=68c15863&hm=45cd457bf1f1404676ff378cc527e8fae5efaec713005c980c66f48dbf6c8a1b& https://cdn.discordapp.com/attachments/1415288777517301840/1415288778645438506/image.png?ex=68c2a9e3&is=68c15863&hm=4d269f803eba4e1139943be6a9032630f7616a7b17d2b39bfe708b3eff4a43f7&

hi everyone how do i create a 1 hour follow up delayed text message ?

Hello, What's the safest way to upgrade the Resend integration without losing all of your settings and data? Thanks in advance for any info on this. https://cdn.discordapp.com/attachments/1415060553725902980/1415060554002858116/Screenshot_09-09-2025_13.37.38.jpg?ex=68c1d556&is=68c083d6&hm=5cb6a7fe3c272bc006f702e34cb4c8566e825e732a2d015dfded1331cda25188&

Is there a way to download all the files I have in my KB?

Hi, when someone comment my post on Instagram, manychat send to him a message and active workflow on bot press, but bot press doesn't work 🙁 Can you help me? https://cdn.discordapp.com/attachments/1414884406237200505/1414884406639726642/Zrzut_ekranu_2025-09-9_o_10.04.06.png?ex=68c13149&is=68bfdfc9&hm=6b26bbf5f2c0531bd8b0740fb6ac4c8944bef25ad5ad8e0466f64c86abc890cc& https://cdn.discordapp.com/attachments/1414884406237200505/1414884406967140444/Zrzut_ekranu_2025-09-9_o_10.04.55.png?ex=68c13149&is=68bfdfc9&hm=3a3df13e46a5d296034290923ee260880436a12817243c3076bd9c5a1ec13e7a&

Created a Telgram customer service bot and was wondering how people normally handle / create commands on Botpress for Telegram bots. All I'm trying to do is give my users the /mainmenu command to reset the workflow. Intents have been depracated so I don't know how to do this.

I attach the conversations on whatsapp and botpress to this post so you can see the answers are not being sent. https://cdn.discordapp.com/attachments/1414661244702560417/1414661245948395620/image.png?ex=68c06174&is=68bf0ff4&hm=15e19cefde9bf8ec461f62af24c2a92a7d5b57ce2aec0f279eb3dca6cdd86628&

Hi everyone, I've been reading the botpress website, documentation, and discord server but I can't seem to find any details regarding what type of chunking method, text embedding model, and vector database is used in the botpress cloud knowledge bases. I also can't seem to find any settings related to these three items other than configuring the size of chunks my agent can receive when generating responses. Are these details explained somewhere else or is this information not publicly available? If not, is there any way for me to connect botpress with an external vector database so that I can play around with the database configuration myself? Thank you in advance!

Hi Botpress team, I recently received a notification saying that my workspace 🤖 Virtual Assistant 🤖 is about to reach the Messages limit. However, I don’t have any published bots, I haven’t set up session triggers, and since the recent UI update I can’t access the logs to confirm usage. In fact, I also don’t have access to several essential menus such as Logs, Bot customization, Files, and others, which prevents me from properly monitoring and managing my workspace. This situation leaves me very uncertain, as it suggests that messages are being counted without active bots, and at the same time I don’t have visibility or control over the key features. I want to stress that in production environments this cannot happen—stability, transparency, and full access are critical. Lately, these inconsistencies have reduced my confidence in the platform, and I kindly ask for clear explanations and a solution. Thank you for your support

Hello botpress community, Wanted to ask if anyone has tried customizing the Chat API response? What I'm trying to achieve is to be able to attach a message_id to which message the bot responded. Thank you!

hey everyone im just wondering is there a way to store trigger data in a variable received from apify i have tried using this in execute code with no results // Make sure results exist before assigning if (event.payload && event.payload.data && event.payload.data.results) { workflow.scrapped = event.payload.data.results.items || []; } else { workflow.scrapped = []; }

Hello, I'm getting this error message each time my Bot is used on my website, and it will not continue the chat anymore, but in the Botpress Emulator, everything works fine. Please anyone assist in resolving this? Please, I attached some screenshots. Thanks https://cdn.discordapp.com/attachments/1414264641949008064/1414264642275901561/Screenshot_1009.png1.png?ex=68bef016&is=68bd9e96&hm=2d6925129abb6af324357f6d2c5aa65a8bceb116c3eb4b4289419f0107ead78e& https://cdn.discordapp.com/attachments/1414264641949008064/1414264642615775443/Screenshot_1012.png?ex=68bef016&is=68bd9e96&hm=3492b6dabfea61fe0861b3ebc6bc72bd7e3454cc82a650f16e7fb9cf285217d3&

I built Staff Login Verification chatbot and every thing worked fine, and later i tried to customize it and it started given this error (Error while executing integration action: request/body/rows must NOT have fewer than 1 items. The action error will be ignored since you are running in the Studio.) Please can somebody help me to resolve this issue. i attached some information from the Log@