hey everyone! (include @loud-crowd-60573 ) even everybody, just quick question, why I'm using AI Task Card the last 3 days the output format it's still on JSON Structure? like this = {"valueType":"dynamic","dynamicValue":"TRAVEL"} I',m using all model from OpenaAi , Deepseek, Anthropic it still give same output format. already put the Task Example too. does everyone what happen here? or there's mistake fro my side? Thanks! (it happen perfectly everytime especially the last one month). https://cdn.discordapp.com/attachments/1448517838393577513/1448517839303610521/Screenshot_2025-12-11_at_10.30.27.png?ex=693b8cdd&is=693a3b5d&hm=693445cf661fb5c8868f72cb9cc6a805b0d2f99efa43783c4f2beddf901c551b& https://cdn.discordapp.com/attachments/1448517838393577513/1448517839991341202/Screenshot_2025-12-11_at_10.30.52.png?ex=693b8cdd&is=693a3b5d&hm=0548c0cbba38097514353efe9487d6877360ce12032632a6cd69423f8f0db1fb& https://cdn.discordapp.com/attachments/1448517838393577513/1448517840603975742/Screenshot_2025-12-11_at_10.30.41.png?ex=693b8cdd&is=693a3b5d&hm=78cd2e3b19f9035f99dc5d1d4dc4ccab1c2b6dd275b282d17ecc9781760c9dfa&

Hi team! I'm experiencing a critical issue that affects all my bots and even newly created workspaces. 📌 Problem Summary: - Image/file uploads show in Webchat UI (thumbnail visible) - But Botpress receives no file payload at all - Event payload is always: {} - Event type often shows: "webchat/channel/bloc" (unexpected) - Happens in Webchat v3.5, Kakao channel, all bots - Even brand new workspace + blank bot + Webchat Preview fails 📌 Confirmed: - Not caused by flows or code - Not caused by workspace corruption - Reproducible 100% in new workspace - Upload button works, but no event delivered - This blocks all OCR/image-based workflows This appears to be a platform-level file upload pipeline failure. Would appreciate urgent help 🙏 I can share logs/screenshots if needed! https://cdn.discordapp.com/attachments/1448510685272084581/1448526888330068069/20251211_125656.png?ex=693b954a&is=693a43ca&hm=567978aaceb045262911a25d643581b4f5493cd910dd603300e7b4f805c9684d& https://cdn.discordapp.com/attachments/1448510685272084581/1448526889298825371/20251211_125937.png?ex=693b954a&is=693a43ca&hm=c8393f017729429f8cb9053a33027d2ef9fb016b75184481506754348caa0ebc& https://cdn.discordapp.com/attachments/1448510685272084581/1448526889902669905/20251211_130537.png?ex=693b954a&is=693a43ca&hm=bbb9849aa919007d28aa4468377387d089aa77de8f1fb898bdb36506c787b7a3& https://cdn.discordapp.com/attachments/1448510685272084581/1448526890293002290/20251211_130809.png?ex=693b954a&is=693a43ca&hm=47284e4ccdda7379c701a7f303a14af2674cc11f0be0f2ff28fb090ab3fb2e31&

My issue is quite straightforward. I updated some specific things and the bot doesn't retrieve the info. Is there anything I need to do to ensure the bot is looking for the latest content ?

Hi we are a company that resells software, our KB consists of our website and websites of our suppliers. I want our bot to only link to our own websites for certain requests. We have a KB folder called company websites and I want to include in the high level instructions that the bot should only link to websites from this KB unless the query is about x or y. I don't see a way to refer to this KB in instructions and the bot seems to think every website in our KB belongs to us. Any ideas for how we could teach the bot which are our websites and which are our suppliers? (for context we have about 5 different websites that are ours).

Hello, I would need some help. I’d like to install a tracking pixel on the following link: https://www.secure-hotel-booking.com/d-edge/Hotel-Fesch/J2XL/fr/DateSelection ? I’d like to do this in order to track how many people made a reservation through the Botpress chatbot. I have no experience with pixel tracking. Is this possible? As a reminder, I don’t have any access to the website I provided. Thank you!

IS there a way to increase the size of the Avatar? Currently ti is so small it disappears on the website

I like the Ask AI function in the documentation. But today it is not responding https://cdn.discordapp.com/attachments/1448202990119813171/1448202990367543428/Screenshot_2025-12-10_at_14.39.07.png?ex=693a67a3&is=69391623&hm=3ca091e1ea606d468572a86415251853685bf43019eaa8d1cd3c89dbd00a9912&

Is there a way to prevent the AI bot from searching for answers outside the knowledge base specified in an autonomous node? I tried using the instruction section in the autonomous node, but the bot still provides answers beyond the defined knowledge base.

When I click Publish in Studio, it get an error. Also it says my bot has not been updated in 7 days. Please help. Screenshots: https://cdn.discordapp.com/attachments/1447946176706908362/1447946177067876383/Screenshot_2025-12-09_083921.png?ex=69397876&is=693826f6&hm=5600d70d1d3c041d4f8032b17bf256b8231d2f74791393716ca7713ea08f7cbf& https://cdn.discordapp.com/attachments/1447946176706908362/1447946177382187028/Screenshot_2025-12-09_082833.png?ex=69397876&is=693826f6&hm=d71279b7da890b8d7d3efeba728cb4bc280ac67a8f5406d6cdb7768081bcb359&

Hello team, Is there a way to disable the bot, that is prevent it from answering any questions if a variable is set to true? also is there a way to have a time of life on that variable? i.e. when the variable is set to true, it remains true for 24 hours and then reverts back to false?

Hello Team, When doing manual configuration for messenger integration, how should i register the app. As a single business or as tech provider?

I have a bot running on legacy pricing and I want to migrate it to a new Workspace with the $89 billing option but I can't seem to figure out how to move the bots between workspaces. Is this something I can do on the dashboard?

I developed a bot to answer questions regarding certain specific surgical topics. I gave the bot specific instructions to only provide information on these specific surgical topics that it has in its knowledge base and let the user know that it can only assist on these topics. It works as intended via the web chat integration. But, when I integrated it with Facebook and Instagram it goes off topic when the user asks questions on an unrelated topic or starts an unrelated discussion. What do I need to do to ensure this does not happen? I can’t figure out what to do.

How to delete deployment .json in Files ? https://cdn.discordapp.com/attachments/1447711116196315221/1447711117072666776/image.png?ex=69389d8b&is=69374c0b&hm=cc9896183b6016f5eb66d647f9063b1a61092d94d12b6657bc48b2f38b57508b&

Hi there, I just launched my first bot on a Wordpress site following the correct instructions. However anytime someone is visiting the page an empty conversation is started. Anyone had this before or know how to fix this? Let me know what you need from me so the issue gets more clear. Thanks in advance!

Hello. It looks like your Zendesk integration for live chat (HITL) always uses the userId thats passed in for the external ID field. The user id in botpress doesn't really mean something to us and we want to be able to override that. It doesn't seem possible at first glance. Any advice?

Hi, my workspace has no Channels section in the left sidebar, so I cannot access the Webchat channel or the Allowed Origins settings. Because of that, my webchat does not render on my Shopify domain. Could you please enable Channels for my workspace?

Does the conversation appear in the HITL section?

Hey everyone, I'm working on a Botpress flow where I have a few actions that require some noticeable processing time (e.g., calling an external API, running a complex calculation, or doing some data retrieval). Currently, these actions execute sequentially within the flow, meaning the user has to wait for the processing to complete before they see the next response or input prompt. To improve the user experience and make the bot feel much faster, I'm looking for a way to execute these time-consuming actions in parallel or asynchronously while the user is actively talking in the chat (or seeing a "typing..." indicator). Essentially, I want the processing to happen in the background so that the result is ready just when I need it for the next step, thereby minimizing the wait time for the user. Does anyone have experience or solutions for implementing parallel/asynchronous actions within a Botpress flow? Are there any built-in features or specific action types that support non-blocking execution? Have you used an external tool (like a simple queue) to offload the heavy lifting and then fetch the result later in the conversation? Any pointers, code snippets, or best practices would be hugely appreciated! Thanks in advance! 🙏

see title, thanks

I want, in a side workflow, to get my Slack bot to send a message to a different channel (it's a monitoring message). The bot doesn't do that. If the flow you see there's a "Start Channel Conversation", a text card immediately below, and one in the next node. Message A and Message B never make it to the channel (even though Slack scopes are available), and chaning the channel name from #channel to channel to CHANNEL_ID doesn't bring any changes (actually: if I use channel id, it says channel does not exist (which it does) and posts the messages A and B to where the main conversation is happening). So how to do this right? https://cdn.discordapp.com/attachments/1447586036762017852/1447586037021933568/CleanShot_2025-12-08_at_14.46.28.png?ex=6938290e&is=6936d78e&hm=53ae08126794a264118771d151d33a855fb223405dd014d0298bc0d6ecdb6545&

Hi, The Usage page shows that I’ve used 100% of my 1K Table Rows, but all tables in both bots in this workspace are completely empty (every table view shows “No rows found”). I’ve: Deleted all rows from every table in both bots. Confirmed that there is only one page of results and no hidden rows. Waited and refreshed the Workspace → Usage page, but the table-row meter is still stuck at 100%. Could you please check this workspace and recalculate or reset the Table Rows usage? At the moment, the quota warning is blocking my ability to continue testing without upgrading, even though there is no table data stored. My workspace ID is wkspace_01JN17JKV2WBAT6D3ZM1E19E0Z Thank you! https://cdn.discordapp.com/attachments/1447584339822117047/1447584340493078689/Screenshot_2025-12-08_at_1.38.34_PM.png?ex=69382779&is=6936d5f9&hm=3d572c7cbd2310b6ebdef630ccf1570ba684cc58ad2df5d4561d909a98e912f3& https://cdn.discordapp.com/attachments/1447584339822117047/1447584341071757373/Screenshot_2025-12-08_at_1.38.54_PM.png?ex=69382779&is=6936d5f9&hm=77902f01dbfa4a62e5e81b8a1216d62d37e3250a1d47d66f039b53a1ffbd1a39& https://cdn.discordapp.com/attachments/1447584339822117047/1447584341407563817/Screenshot_2025-12-08_at_1.39.43_PM.png?ex=69382779&is=6936d5f9&hm=fe01ecd222585472bc162993d851bf6fb3c9223e2f9cb05d10c4f9fc2808066f& https://cdn.discordapp.com/attachments/1447584339822117047/1447584341759889570/Screenshot_2025-12-08_at_1.40.01_PM.png?ex=69382779&is=6936d5f9&hm=b5db644cdd11e7d6b7c27abe2539588fb3de12cfefe1217404c23b907370be5b&

Hi, I'm trying to extract email with capture card EmailAddress, and very often it happens to fail extraction and does not set a value to variable. I have backup if email is empty to ask again but i would like this not to happen so often. I'm sending screenshots of this. https://cdn.discordapp.com/attachments/1447510845343924285/1447510845696507944/image.png?ex=6937e307&is=69369187&hm=47fff7eb11ac9f9489a6d20a5e85c907d9b4e1591e2832a5ae428a3b8424c1a0& https://cdn.discordapp.com/attachments/1447510845343924285/1447510846291841024/image.png?ex=6937e307&is=69369187&hm=67a0515d8dcd56154f3a47852ee9fffad06ac23c029a40b69cbf7bbe2cc089bd& https://cdn.discordapp.com/attachments/1447510845343924285/1447510846887559198/image.png?ex=6937e307&is=69369187&hm=35f8bb65683b09375bc96e737fc5606fece9dbadbbdb5fd24c23ea7d93d2155e& https://cdn.discordapp.com/attachments/1447510845343924285/1447510847244210187/image.png?ex=6937e307&is=69369187&hm=b253582d50d4447b9e6d9ba9a396978bfee067752309c9ddcff2ffa12b3e5718&

Hello, has anyone managed to connect ChatWoot in HITL? I can’t manage to do it.

do u have the same problem ? it stops in this status https://cdn.discordapp.com/attachments/1447264003951952133/1447264004123787264/image.png?ex=6936fd23&is=6935aba3&hm=319bafac7851326ebe4effaf550418cc337bc6d081b742fcc23492860566561a&

Hello Botpress Support Team, I am encountering a UI rendering issue in the chat interface where message bubbles are overlapping, making the text unreadable. Issue Description: When the bot presents a question with a "Single Choice" (Dropdown) node, the following errors occur: The question message (e.g., Q2/5) appears to be duplicated. The subsequent message bubble overlaps directly on top of the previous message's dropdown options. As a result, the text is jumbled and the user cannot read the options clearly. Steps to Reproduce: Trigger a flow that includes a Single Choice node with a dropdown list. The issue occurs when the options are displayed. Attached Evidence: Please see the attached screenshot. The text "Q2/5" is duplicated, and the options (like "フリルやリボン...") are obscured by the overlapping bubble. Please let me know if you need any further information. Best regards, https://cdn.discordapp.com/attachments/1447183193815126037/1447183194263650467/image.png?ex=6936b1e0&is=69356060&hm=ac8eb6f636192d693000e3ad4133544fc69868d3ed7aff0dcb348480147f1447&

For a long time we’ve had an issue where our Botpress agent keeps generating links that do not exist / are not in our system, even though we have very strict instructions. High-level instructions include e.g.: Only use URLs from the Knowledge Base – never invent links. Always show full clickable URLs (no buttons, quick replies, or code blocks). Do not show source citations. Policy Agent instructions include e.g.: Answer only from the Knowledge Base. Never invent links, menus, features, or functions. Only use URLs from the Knowledge Base. NEVER create links that don’t start with our allowed URL patterns (e.g. [OUR WHITELISTED LINKS HERE]). Problem: The bot still invents links and gives wrong navigation advice, which makes it unusable. How can we reliably enforce that the bot never generates links outside our allowed URL patterns? Example conversations: conv_01KBM9S8DDKNVA3R3TYKR4VV2N conv_01KBKZNCK245N3WFD45EFMWCAE

Since a recent update, the Conversations page now shows a new conversation every time a page with the Botpress widget loads — even if the user never clicks the chatbot icon. Previously, a conversation was only created after the user opened the chatbot. How can I configure Botpress so that: - conversations are only created when the user actually starts interacting, and - the list doesn’t get flooded with users who only loaded the page but never wrote anything? (I’ve attached a screenshot showing the issue.) https://cdn.discordapp.com/attachments/1446734553623302247/1446734553942065266/image.png?ex=6935100c&is=6933be8c&hm=171f65c6ac46e8aa2a623819b73660738c3e34a655d6df59753416fb3e296848&

I am seeing random conversations and can't have access to anyone in the support team https://cdn.discordapp.com/attachments/1446555962856050962/1446555963334066186/image.png?ex=693469b9&is=69331839&hm=c06103652143d9737c2f62fe5829c304e6aa23a0e389bf386f7cdff12c43497b&

I’m trying to change the built-in system texts in the Botpress Webchat (v0.3.x), like “Today”, “Delivered”, and the restart dialog (“Create New Conversation”). These seem to be inside the Shadow DOM. Is there any official way to change the language for these texts, or are CSS/JS overrides the only option right now? https://cdn.discordapp.com/attachments/1446273514540630097/1446273515388014713/sir.PNG?ex=693362ac&is=6932112c&hm=18cf4b20daacc63c42471665b1d74a1e5eff79641137e2b62bf058292ea92d1c& https://cdn.discordapp.com/attachments/1446273514540630097/1446273516612747407/sir1.PNG?ex=693362ac&is=6932112c&hm=27f591dcc2e28d643fb1f102226240bfcc1fc4c6b09c1f34ee6c8f5edb28b844& https://cdn.discordapp.com/attachments/1446273514540630097/1446273517187236133/sir2.PNG?ex=693362ac&is=6932112c&hm=53a4983116825f9d4316d6dbe841322ef98db3c9aaa9fbab42a03f61fcd8718c&