Hi Botpress team, Our chatbot randomly (especially when mentioning our email address) puts parts of the answer inside code blocks. It looks terrible in the chat UI. In our bot instructions, we have explicitly written: - NEVER codeblocks (not with mailto:) Despite this, the bot still formats the output with triple backticks or in a code block style. Could you clarify: Why is this happening even though the system prompt clearly forbids code blocks? Is there a way to force the model/output renderer to never use code block formatting? Could this be linked to the email address format or hyperlink parsing? We would like the model to always output plain text or clickable links, never code-formatted text. Thanks in advance, https://cdn.discordapp.com/attachments/1403262168174170272/1403262168333422663/image.png?ex=6896e93c&is=689597bc&hm=b2bcb110755fd1fa7fa61b26847c12b35b9d431ac0fd477d0980d173ab043644&

Hello everyone, I’ve embedded the full-page Botpress Webchat using the official embed code, and it displayed correctly when running locally (localhost). However, after uploading it to my hosting (with a custom domain), the page no longer displays the chatbot — it’s completely blank. What’s strange is that even now when I go back and try to open the same code locally, it also fails to display. Here's what I’ve tried: Verified that all scripts (inject.js, webchat.js) are loaded successfully. Checked browser console and network tab – no obvious errors, just a message: Page layout may be unexpected due to Quirks Mode. I kept the original embed code structure from Botpress. The bot ID and client ID are correct. Hosting server uses HTTPS (SSL is enabled). My objective: I want to embed the full-screen chatbot directly onto a page hosted at alsc.io.vn so it appears like a standalone support page. Any help or suggestions on what might be going wrong would be greatly appreciated! Thanks! https://cdn.discordapp.com/attachments/1403201177088163850/1403201177302339694/1.png?ex=6896b06e&is=68955eee&hm=5dbbf08172685b4ed92cf5fe24a33baaa4a48f4feb353eaea3e941d8644a3228&

Hi, I want to use the Send Custom Event card to send the transcript to the frontend client for my Webchat. Right now I'm using the JSON

{
  "transcript": "{{conversation.summaryAgent.transcript}}"
}

, but I keep getting an error. Does anyone know why this might be? I suspect it has to do with the type of transcript, but I'm not sure.

I have a bot that is using the HITL plugin through Freshchat. Until two days ago, it was working perfectly. I updated Freshchat to a new (non-beta) version, and now, when the conversation is handed over to Freshchat, my customers report that they are not receiving the messages sent by the agents.

Hello Botpress team! 😄 I'm currently experiencing a problem with the handling of my bot's Usage. In just 6 days, I reached my monthly limit of 2,000 Incoming Messages & Events. I use Botpress for a Customer Service live chat, and during this period, I only received 1,213 client messages. Based on that, I expected to have around 787 messages/events remaining. However, when reviewing the Usage breakdown, I noticed three categories of Events: **Messages, Sessions, and New Users**. It seems that the remaining usage was mostly consumed by the Sessions category, but I’m not entirely sure what "Sessions" refers to or how they are counted. Could you please clarify what these Sessions are, how they work, and any way that I could reduce them? Thank you so much for your time and support!

Good day. While testing my first chatbot, I encountered an error message stating that I have logged into my account from another browser. However, I don’t recall doing so. The system prompts me to switch accounts, and when I do, the same error appears again. I have also tried cleaning the registry in offline (autonomous) mode, but that didn’t help. When I click on my account, it does not highlight as active, and I’m unable to access the account settings. However, I can still see and edit my project in editing mode. I would appreciate your help in resolving this issue. Thank you in advance!

Hi, I followed the video from Ben about how to transcribe and respond to voice notes sent to a Botpress bot through WhatsApp. Now everything works, the botpress receives the audio file (I can even play it in a separate window). But when it's handed to the Transcribe Audio's File URL, the {{workflow.transcription}} ends up being empty. Any chance for help? I spent several hours on it and I can't figure it out 🙈 It raises an issue with the following details: workflow://wf-ad4dffcd23/node/nd-087a7c1d4d/card/ins-5275e628d3 preview (Audio) https://files.bpcontent.cloud/2025/08/07/16/20250807160950-T4XRAEHZ.oga arguments { "model": { "id": "whisper-1" }, "fileUrl": "{}", "temperature": 0 } payload { "audioUrl": "https://files.bpcontent.cloud/2025/08/07/16/20250807160950-T4XRAEHZ.oga" } message An error occured while executing an integration action: Os: data/fileUrl must match format "uri" stack ROOT [Running – 3881ms] └─┬ Incoming Event: whatsapp/channel/audio [(Audio) https://files.bpcontent.cloud/2025/08/07/16/20250807160950-T4XRAEHZ.oga] [Running – 3808ms] ...

I have a webhook that should start a flow where I need to read values from some conversation and user variables. However, when I try to read these variables in an execute card, all the conversation and user variables are empty, even though they are filled during the conversation. I don't understand if I'm making a mistake or if this is an issue. https://cdn.discordapp.com/attachments/1403035975940046888/1403035976174932038/immagine.png?ex=68961693&is=6894c513&hm=67417a927db06a3e158dc9a60362c2286a3c676647f66e788714630f7ab3116e&

I'm having an issue where I ask 5 questions to the user and then set variables based on those inputs. Once those questions are answered, an insight is displayed. Those variables will eventually be sent via Zapier to my email platform to send them a follow up email, with that insight - so its important I have all 5 variables. But I'm finding that the last variable just isn't getting set for some reason, even though the node is able to display it and pull the correct insight. Any insight? https://cdn.discordapp.com/attachments/1403028692577554453/1403028692858568714/Screenshot_2025-08-07_at_8.17.24_AM.png?ex=68960fcb&is=6894be4b&hm=d9d7da4353ae1ddb12fe40657786515577a2a5bdc1f989991f6c9fe50171f6ec&

Hello everyone, I need a bit of help with session handling in Botpress. I’m building a chatbot where the first thing the bot should do is listen to the user’s question. So I’ve set up the following: • A “conversation started” trigger that goes to a node containing a Raw Input card. • The Raw Input captures the user’s question, sends it to an OpenAI card, and then loops back to listen again. The problem I’m solving is this: If I only use a “start” node (without the “conversation started” trigger), the first user message is used just to activate the bot — it doesn’t actually get answered. So I added the “conversation started” trigger to ensure the bot starts listening immediately, and that works fine for new users. However, I’ve hit an issue with returning users: If someone uses the bot, then closes the page or leaves, and comes back later, Botpress seems to recognize them (probably based on the userId), so it doesn’t fire the “conversation started” trigger again. But during that time, I think the bot session has expired or gone inactive, so the bot is no longer in listening mode. What happens is: • The returning user types a question. • The bot wakes up, but goes into listening mode only after that message. • So that first message is ignored • Only if they send a second message, the bot responds. So my question: How can I automatically re-enter the listening state for returning users (after session expiry), so their first message after returning gets captured and answered? Any best practices or recommended workarounds for this session edge case? Thanks a lot 🙏

I'm finding developer who helped me for my streaming workflow in botpress. he was from pakistan. please dm me if you see this post. thank you.

Hi, I am uploading .md documents to my knowledge base and each time on upload they are corrupting - content missing, content being reordered, content being edited. I have tried smaller documents with less content in them, .md, .txt, .pdf and .docx files and I'm having the same issue every time. I uploaded 20+ documents a month ago and had no issues. However today, I can't uploaded anything successfully without the content corrupting. The content is tutorial and troubleshooting instructions for an app so needs to remain 100% accurate and unchanged. I am having to currently run my bot without important info in the knowledge base, as the content I am trying to upload becomes so changed and corrupted it is no use for my autonomous nodes. Does anyone have any ideas about how to turn off any document optimisation Botpress is running or any document formats which are more foolproof so my content remains intact? Thanks in advance

Hello, I am a beginner and trying to use the autonomous node in Botpress to respond to the user (quotes, links, general text). There is no problem when the bot responds with general text, but when the user asks for quotes or links, the bot doesn't respond, and I see this error in the logs. Error: The request payload size exceeded the allowed limit. I wonder where this issue comes from. Is it in the instructions (on the autonomous node) or the size of the file/texts being browsed in the KB? How can I reduce this 'request payload size'? Thanks a lot. https://cdn.discordapp.com/attachments/1402801854059905204/1402801854257172542/Screenshot_2025-08-07_075220.png?ex=68953c88&is=6893eb08&hm=9676b3d87fd114ffe2dc4140b015b6555199e8272ede94b82e13c1c214f1cde9&

help need to export this urgently https://cdn.discordapp.com/attachments/1402779985844113418/1402779986414272542/image.png?ex=6895282b&is=6893d6ab&hm=3ccfde251c2c8c14eac81fac7efacea0cc7685181d693d582b97483b23d6a2c3&

My client is having issues accessing the bot through the webchat link. It displays this. He has reloaded multiple times but nothing has changed. Please help. This is supposed to be his demo of the product that I've built for his business before I connect it to the business socials. https://cdn.discordapp.com/attachments/1402742681234313378/1402742682920685669/Screenshot_2025-08-06_at_22.56.39.png?ex=6895056d&is=6893b3ed&hm=aaf4d03a8df913b13faa25b89b6be54f3cf91aa351219ea67c4d778fefbc65ed&

We're experimenting many issues with the cahtbot in the "webchat preview" mode. The aswers are a mix of old knowledge bases and actuals. In the same way, the default parameters and preconfigured texts are mix of the old data and the actuals data that we've in the studio. I've worried if there is a cache memory that stores that mix of data, especially the old data. In short, we are experiencing erratic behavior that we do not experience in the studio. Thank you for your time and I look forward to a response. @cold-motherboard-82208 @square-energy-41150

I'm facing an issue with template variables in WhatsApp. The error says the JSON is invalid due to bad characters or formatting. Can you help me sanitize or properly format the values before sending? how can i make the input from user to be cleaned.

When trying to create an integration the bp init --type "integration" --name "my-integration" --template "hello-world" does not work

Hi Botpress I’m running into a recurring issue with links in the embedded Botpress Cloud webchat: When the bot returns an answer that contains a URL, the webchat renders it as a link bubble / suggestion chip Clicking the link does not open the URL Instead, the text of the link is sent back as user input, causing the bot to loop or re‑answer the same message Details: Webchat embedded via standard snippet Links appear both from Rich Text content and Autonomous Node AI answers Tested in Chrome and Edge (latest versions) Behavior is the same: clicking the link just injects the text as user input Expected behavior: A link in a bot message should be clickable and open in a new tab Links should not trigger the suggestion chip behavior unless explicitly configured Questions: Is there a recommended way to force links to render as proper hyperlinks in Botpress Cloud webchat? Can we disable automatic suggestion chip rendering for links globally? Is there any planned fix or workaround to avoid the looping behavior when users click links?

Hi Botpress team, I’m experiencing a recurring issue with my embedded Botpress Cloud webchat on our website. If the chat window is left idle for a short period, it randomly disconnects and shows the following message: Webchat disconnected error Disconnected You've been disconnected from the conversation. Please refresh the page. Details: Botpress Cloud (Pay‑as‑you‑go plan) Webchat embedded via standard snippet Browsers tested: Chrome and Edge (latest versions) Occurs on multiple networks (not a local Wi‑Fi issue) Happens when the chat is idle, not while the user is actively typing After refreshing the page, the session is back Questions: Is this expected behavior with idle sessions in the embedded webchat? Is there a recommended way to keep the chat session alive longer or preserve the conversation without disconnecting? Does Botpress provide any configuration for session timeout or heartbeat to prevent this disconnect? Thank you in advance!

Hello. I have autonomous node with tone of instructions about what to talk about, when to exit the node, when to transition, when to answer, what to talk about... But still my autonomous node is hallucinating from time to time for some reason and doesn't listen to the instructions. The instructions are somethink like this: Error-Handling -For questions outside KB, say: > "I am sorry, I don't have that information right now." Use the Knowledbe Base only - Retrieve answers strictly from internal KB. - Do not invent or quess information. And almost everything I told him to do was in this format. The exact and precise guidance on what he needs to do when someone asks him something. I even made a knowledge base with titles so he can recognize questions better, and still halucinations... Knowing how to prevent this will really help. I tried couple of models and they all start actign normally and in one moment just start doing this for some reason. Thank you in advance!

Hey there, I'm trying to add an end of chat flow or button to email the user with the transcript of a chat. This is for a customer service bot that is integrated on a website through HTML. How can I add the button to email the transcript to the end of chat flow in the studio. https://cdn.discordapp.com/attachments/1402468654880264294/1402473903837679626/Screenshot_2025-08-06_at_12.10.02_pm.jpg?ex=68940b1b&is=6892b99b&hm=02e57824244bda62d3acb5af6d63e7e9e8034e49350cc93384d4b506c37b5c5e&

basically, anyway I tried I was getting this error.

I'm using Framer's embed option and I find that once I add the webchat bot in front of everything else, the page's buttons and forms don't work anymore. Even when the embed is collapsed into the icon. Is there a fix around this, where the page is responsive to anywhere that the webchat is not covering? Instead of the webchat blocking everything, even in the transparent areas?? https://cdn.discordapp.com/attachments/1402349194139930777/1402349194513092719/Screenshot_2025-08-05_105339.png?ex=689396f6&is=68924576&hm=769d0a85be61ffc9623cd4c387b01ac404441660aa0564502e1610db4e1bdcca&

I am trying to use zapier in my bot press app but I can not get the action trigger to respond to the user. I tried to copy echo example found here https://botpress.com/docs/integrations/integration-guides/zapierhttps://botpress.com/docs/integrations/integration-guides/zapier. I have attached screen shots of the workflow in botpress and the zap in zapier. When I try to test it I never get the test response from the bot. The zap is successful in zapier and I get see all of the events on the test event page. But it appears that it never gets run. Do you see any issues that I need to fix? https://cdn.discordapp.com/attachments/1402339371297935380/1402339372015030302/image.png?ex=68938dd0&is=68923c50&hm=25a9375711d9a68836463c556365ea1b2d6d769b433152d3fcd1e8b31ec3ac7a& https://cdn.discordapp.com/attachments/1402339371297935380/1402339372363284571/image.png?ex=68938dd0&is=68923c50&hm=0b24ad540da52ba15dac979806e8c10100e6f12d1fde1ce663a33cbee6e1921a&

we’ve fully integrated our WhatsApp Business number with Botpress, and the connection appears to be successful. We have verified: • The WhatsApp Business number is linked and approved. • The Botpress workspace is set up correctly with flows ready to handle incoming messages. • The Meta Developer configuration appears complete.

I have deleted a bot before deleting all it's files and now they are still there and appears with a deleted bot tag. So I can't remove them. How can these be deleted?

I have a bot that apparently has 90k table rows I used the following command to remove the table rows of the specific bot and the two tables are now empty but the Usage still shows 90k table rows. What do I do to avoid hitting the limit which will impact my service to my customers to stop completely: # Deleting all rows from the specified table url = f"https://api.botpress.cloud/v1/tables/{table_name}/rows/delete" headers = { "accept": "application/json", "content-type": "application/json", "x-bot-id": bot_id, "authorization": f"Bearer {config('PERSONAL_ACCESS_TOKEN')}" } payload = { "deleteAllRows": True } https://cdn.discordapp.com/attachments/1402231002994184344/1402231003774455808/image.png?ex=689328e3&is=6891d763&hm=63cd60a3c5e037de191e1130608a37629ff52f833a58222191194a07de95f7bb& https://cdn.discordapp.com/attachments/1402231002994184344/1402231004424568943/image.png?ex=689328e3&is=6891d763&hm=29ad26e4c75fe41baaa188095abbe7680d8a5e1aa07341c80509f8a022163a13& https://cdn.discordapp.com/attachments/1402231002994184344/1402231004659322992/image.png?ex=689328e3&is=6891d763&hm=76493c9901a31a06065badf046e6853b94b0a9576057bb7b661ea66b08c06794&

Hello i installed the twilio integration like the video of youtube botpress. I make the bot with the KB and all the stuff that i need. And in the webchat the bot works but when i call the bot with my phone, nothing or the bot not answer the call. I try to see logs in the botpress logs but nothing is there, but in twilio the call shows up. I don´t know what i should do more. I use a free account to try it. And i like to used it professionally. Could someone give me more information about can i solve this problem? https://cdn.discordapp.com/attachments/1402197547585503365/1402197547791028278/image.png?ex=689309ba&is=6891b83a&hm=01b0b038337991406133af9515636abd8dfcb058dab1f752d4bcf806a647595d&

I want to add Websites to my Knoweldgebase to allow him to answer questions about my topic. I am having trouble getting the Pages "connected" to my Knowledgebase. After i put i my Website and add it, it will state no pages found. I already tried to put in different URLs. Another problem i am running into is that PDF files wont get indexed. Here i tried different options aswell. Could the fix be in the subscritption package? I am working in Germany with the paid as you go version. I am eager to hear about your solutions to try out. https://cdn.discordapp.com/attachments/1402195120920465428/1402195121209999380/problem_bei_Seiten2.jpg?ex=68930778&is=6891b5f8&hm=22a0d494824568752440b8b27a8a73b05ddd11a042bcc2d512fee8cc4149c2cb& https://cdn.discordapp.com/attachments/1402195120920465428/1402195121528770591/problem_bei_Seiten.jpg?ex=68930778&is=6891b5f8&hm=9ed1201494a93d5b42db608ba2a5e30df3e0f7abcf0b81f69110c69b6f6a6f61&