Summary: Agent "Waayan Housewares Trading" connected to WhatsApp via Meta Cloud API. Incoming messages initially created tickets, but every bot reply failed with: "I'm sorry, but I'm temporarily unable to send messages because the WhatsApp connection has expired." After a full disconnect/reconnect, incoming messages now don't create tickets at all. Confirmed working (Meta side): - Access Token: valid, non-expiring, correct scopes (

whatsapp_business_management

,

whatsapp_business_messaging

) — confirmed via Meta's Token Debugger - Phone number: Connected, Quality Rating High - Phone Number ID: 1227959283744147, WABA ID: 932986993202522 - Webhook Callback URL in Meta matches Botpress's current URL exactly -

messages

field subscribed Botpress side: WhatsApp channel shows Connected, appears under agent's Tools list. Current issue: Messages deliver fine (double checkmark on WhatsApp) but never reach Botpress as tickets since reconnect — "no WhatsApp conversation logs available." Ask: Is there a known issue with stale webhook bindings after WhatsApp disconnect/reconnect? Everything on Meta's side is confirmed valid. https://cdn.discordapp.com/attachments/1549731359881170954/1549731360183287888/connected.png?ex=6aabc34c&is=6aaa71cc&hm=900a168feb804fdbfa103982cc50ce510181d3e24bbda9b4340157e649a94137& https://cdn.discordapp.com/attachments/1549731359881170954/1549731360565104720/Call_Back_URL.png?ex=6aabc34c&is=6aaa71cc&hm=33d537838f9acff96984410c5a6c90aa68331d9cfa988cc284da32f0098da430& https://cdn.discordapp.com/attachments/1549731359881170954/1549731360963432619/Webhook.png?ex=6aabc34d&is=6aaa71cd&hm=0e681deee56671d13911be21bf21f8e2288089d7b2af50173993b892b993792f&

Hi Botpress team, I have an invoice in my Botpress workspace that is currently showing as VOID, and I would like to pay the amount now. The payment became void because the invoice/charge was unexpected. I did not receive any prior notice or notification that this amount was going to be charged. The invoice was issued and the payment was attempted directly on my credit card without advance notice, so I was not prepared for the charge at that time. I have now arranged the payment and would like to settle the invoice as soon as possible. I have also sent an email to the Billing team regarding this issue, but I have not received any reply yet. That is why I am reaching out here on Discord for assistance. Could you please advise how I can retry the payment, or reissue/reopen the voided invoice so I can pay it? Also, for future invoices, I would appreciate receiving advance notice before a charge is attempted on my credit card, especially for unexpected usage-related charges. I can provide my Workspace ID, invoice number, and screenshot privately if needed. Thank you for your assistance.

Hello Botpress team, I am experiencing an issue with file uploads in my Botpress Webchat. When I try to upload an image using the attachment button, the Webchat displays an “upload error” message. The same issue also occurs when I paste an image directly into the chat. After the error appears, the conversation becomes completely blocked. I cannot continue interacting with the Webchat until I reload or refresh the page. I tested the issue in two different browsers, and it occurs in both of them. I also tested it with a very small GIF file of approximately 3 KB, so the problem does not appear to be related to file size. Steps to reproduce: Open the published Webchat. Click the attachment button and select an image, or paste an image directly into the chat. Wait for the upload to complete. The Webchat displays “upload error”. Try to send another message. The conversation remains blocked until the page is reloaded. Expected behavior: The image should upload successfully, or the Webchat should allow the user to cancel the failed upload and continue the conversation. Actual behavior: The upload fails and the conversation becomes unusable until the page is refreshed. Could you please investigate this issue and let me know whether there is a known fix or any recommended workaround? I can provide screenshots, the Webchat URL, the file format, browser versions, and the date and time of the failed tests if needed. Thank you. Edge, Chrome https://cdn.discordapp.com/attachments/1549597031327342643/1549597031503241296/image.png?ex=6aab4632&is=6aa9f4b2&hm=90da97f8239b1f5edfabcb4dc2f05af0fcbb9ca0c015f6981b9e56ecdbbb2896&

My account was accidentally deleted, and when I try to access it, I receive the following error message: Error: Identity is disabled Error ID: 942b9539-4971-4f68-a88a-eca57cd338d9 Code: 401 Could you please help me restore my account and regain access? Thank you!

Hello i have trouble when trying publish my bot in testing mode, the published bot didn't answer like my workflow, please check this https://cdn.discordapp.com/attachments/1549033374382039141/1549033374986010654/Screenshot_20260914_191839_Instagram.jpg?ex=6aa93940&is=6aa7e7c0&hm=0150d91c05c3ded7a23ea8525fbe00f1af32451883468e6cbd3a497d480b703a& https://cdn.discordapp.com/attachments/1549033374382039141/1549033375535333386/Screenshot_from_2026-09-14_19-18-25.png?ex=6aa93940&is=6aa7e7c0&hm=f29e514c2cb384a2095b15e6380a19b8190af9772e15173150364d2f1a16ce88&

I'm currently building a bot with Bo press and it's working awesome, one of the things that I would like to happen is to have it full screen on my website which is WordPress and I can easily manipulate code and I could even have it on the website as a HTML file instead of a WordPress file but when I'm not able to accomplish is making it look like the bot press preview which you can find when you go to publish your bot, there's a preview button which opens the bottom up in full screen and has a taskbar or menu bar on the left side. It looks like a standard chat interface that's full screen. I've gone through all of the full screen in bed tutorials but nothing's giving me the same look, and then I tried to map an a record in my DNS to the Preview, but that doesn't work either any direction or guidance would be very helpful here and I thank you in advance for that

My agent somehow got set to Embedded, and I cannot get it to go back to Toggle. If I change it on this page, on refreshing the page it goes back to Embedded. Some technical details: When changing from Embedded to Toggle, when inspecting the payload that is sent, I see

updates: {}

, while any other change has some stuff in

updates

. For example, if I click on "Use bot avatar", it sends a request with

"updates":{"fabImage":"https://files.bpcontent.cloud..."}

https://cdn.discordapp.com/attachments/1547942752870862919/1547942753550336080/image.png?ex=6aa54187&is=6aa3f007&hm=0e3a46c35bb997e12edff7d6f32f2c82bd5775494a3674f5c2c7a400bf3c0992&

Is it possible to use the corner floating toggle in some pages and the embed on other pages? From my testing it seems like you can only have one or the other. I would like to have the corner mode in most of my pages but a couple of specific pages with an embed instead.

Since Sept 2 we can't publish our production bot. Studio shows: Failed to publish bot: quota exceeded Workspace is on the community plan. bot_count is 2/1 and workspace_member_count is 2/1. What we see via the API: publishing DOES write a new deployments/*.json artifact every time, with the correct content (8 written today). But the bot's deployedAt is frozen at 2026-09-02 12:39:41 UTC and never advances, and the runtime keeps serving the definition from that date — confirmed by reading the exact context sent to the model in improvements/iterations/. The odd part: we published successfully many times with these exact same quota values (2 bots, limit 1) right up to Sept 2 at 12:39 UTC. Nothing changed on our side — no new bot, no new member. It just stopped working. That looks more like an enforcement change or a bug than a limit we just hit. Questions: (1) Which quota actually blocks the publish — bot_count or workspace_member_count? (2) Did enforcement of this change around Sept 2? (3) Any chance of a temporary grace period? We have a public open-day event on Sept 18 and the fixes are already written and waiting. (4) Is there a supported way to deactivate or archive a second bot without deleting it? updateBot exposes a

blocked

boolean but it is undocumented — would that free bot_count, and is it reversible? (5) Can a bot be moved to another workspace? Happy to share workspace and bot IDs privately. Thanks!

The bot does not reply to the user’s first new question after the ticket is closed. In the attached example, the user selected “Positive” and then asked, “I would like to know what programmes do you offer?”, but the bot remained idle. the bot will only reply after the user send a second msg https://cdn.discordapp.com/attachments/1546463462153265153/1546463462400598057/image.png?ex=6a9fdfd5&is=6a9e8e55&hm=20cf13e53cf3cb841c9b44ad08a30362965cf36ef9cb0ff8ced9f55b6c648237&

I'm seeing the Agent Assigned Timeout setting on the hitl plugin (v2.0.2) not fire as expected. Setup: Plugin: hitl v2.0.2, installed alongside desk-hitl for Botpress Desk escalation Config: Agent Assigned Timeout = 150 seconds, Agent Assigned Timeout Message set to custom text, Continue Flow on Session End? = ON, Use Human Agent Info = ON Steps to reproduce: - Trigger escalation via the Escalate To Desk tool from an AutonomousNode (user asks for a human) - Bot confirms transfer, ticket is created in Desk - Do not assign/reply to the ticket in Desk - Wait past the configured timeout (tested at 150s+, waited up to ~200s) **Expected: **The Agent Assigned Timeout Message should be delivered to the user automatically once the timeout elapses, and control should return to the bot flow (per Continue Flow on Session End). Actual: No message is ever delivered, whether waiting passively with the webchat tab open, or sending a follow-up message from the user after the timeout window has passed. Already ruled out: - Confirmed the config is saved correctly (checked via Integration Hub → Installed Integrations → hitl → Configuration) - Tested with the bot's "Always Alive" setting both disabled and enabled.. same result in both cases, so it's not a cold-start/sleep issue - Confirmed escalation itself works correctly (ticket created, transfer message delivered, Desk integration functioning) Bot ID: 99d5f775-83b6-40f1-8774-10eb33062a25 Please help! https://cdn.discordapp.com/attachments/1546420854982840410/1546421182180368394/image.png?ex=6a9fb874&is=6a9e66f4&hm=eb93abd3fa95903b2f40c87b1b0d929def27a3a45cbf08807a19eaaac5711d5a&

I tried to log in today to check conversations on my running bots and wasnt able to acces my old workspaces . a legend : Not available on Viber - requieres the latest pricing is blocking me I was working on my bots yetserday late night and suddenly today , I am locked out from all workspaces and running bots and i need toc heck several things urgently . Please advise ASAP https://cdn.discordapp.com/attachments/1544728929594507334/1544728930152484924/image.png?ex=6a99906c&is=6a983eec&hm=50de566767b244e5ddb2b0d37437db02c9e99aeba39ff2f341a348ad8f1a927f&

I need a strict time-based WhatsApp workflow using the Asia/Dubai timezone. The AI must reply only from 11:00 PM to 10:00 AM. From 10:00 AM to 11:00 PM, it must send no automated replies so our human team can respond. Instructions and escalation rules did not enforce this schedule. How can I configure this automatically in Botpress Vibe?

Hi, I'm trying to connect Botpress Desk to our existing WhatsApp number (already connected to Botpress Studio via the Cloud API), but I'm running into an issue. Setup: - We have a 'New Agent' bot in Studio, with the WhatsApp integration (number +90 543 629 42 63) connected via OAuth and working fine. - When we use the 'Escalate To Desk' card, we get an error. The full error text from Studio's Issues panel is: "This bot is not connected to Botpress Desk. Enable it on the Deflecting Bots page in Botpress Desk, then republish." - In Botpress Desk (desk.botpress.cloud), we tried connecting via Settings > Channels > WhatsApp > Connect. - In Meta's embedded signup pop-up, we tried "Connect with your existing WhatsApp Business app" and entered +90 543 629 42 63, but got "Number not found - not associated with a WhatsApp Business app" (the number isn't on the consumer app, it's already registered via the Cloud API). - "Start with a WhatsApp API account" only offers two options: the same "existing app" flow (same error) or "add a new number" (haven't used this, don't want to risk our real number). We repeated both attempts, same result each time. - Our business verification (SonarHouse) was completed on August 29, 2026. We waited a couple of days in case Advanced Access hadn't propagated yet, tried again — same result. - In one earlier attempt, the number that ended up connected to Desk by mistake was +1 555-399-6811 — looks like a Meta test number, not our real one. - Checked Meta Business Manager: the "Botpress" partner (Code: 416465769304058) already has "Full access" to our WABA (SonarHouse Electronic Music School, code: 158252431546592), so permissions don't seem to be the issue. Question: How can we connect an existing WhatsApp number — already linked to Studio via the Cloud API — to Botpress Desk, without risking our real number? Is there an alternative, like manually entering a WABA ID / access token?

How do you handle muting the bot during a human handoff? The issue is that after the bot flow ends and an agent takes over, any new message from the user triggers the bot to restart its flow from the beginning, disrupting the live chat.

Hola, tengo dos canales de mensajería configurados en mi agente "Luxuren" (Viber) que no funcionan: 1. Twilio: conectado correctamente (Account SID/Token guardados, "Connected"), webhook configurada en ambos lados. Al escribir por WhatsApp Sandbox, Botpress recibe el mensaje y lo procesa (aparece en Conversations), pero nunca llega la respuesta. En el Debugger de Twilio aparece el error 12300 - Invalid Content-Type: la respuesta de la webhook de Botpress (https://webhook.botpress.cloud/...) viene como application/json, y Twilio la rechaza porque espera TwiML. 2. WhatsApp (Meta, vía OAuth embedded signup con coexistencia activada): la conexión muestra "Connected" en Channels, y los mensajes SÍ llegan a mi WhatsApp Business App (coexistencia funcionando), pero NO aparecen en absoluto en "Conversations" del agente — parece que el webhook de Meta a Botpress no está entregando el mensaje. ¿Podéis revisar ambas integraciones?

Hey everyone I made some CSS changes a few weeks back. Last week, I wanted to make more, but kept running into an issue. I'd add custom css in Appearance, and click Publish Changes. Everything seemed fine until I'd reload, and all of those changes were gone. After a number of hours poking around, somehow those CSS changes stuck, but the current published styles are incorrect. Like, very incorrect (the text and speech bubbles are the same color, which means its unusable) I've been trying to update changes again, but running into the same issue, where changes are wiped out when I reload after pressing "Publish Changes". Attached is a video showing the issue. Any feedback is appreciated! https://cdn.discordapp.com/attachments/1542158535373234246/1542158536245780510/botpress_css_issue.mp4?ex=6a90368e&is=6a8ee50e&hm=baa8cb8ac9253b10a4b10480550f3d0ebcac7fde62928d423b8d946ed91bb0d0& https://cdn.discordapp.com/attachments/1542158535373234246/1542158536992096362/Screenshot_2026-08-26_at_9.01.15_AM.png?ex=6a90368f&is=6a8ee50f&hm=3370de186aebf48fb4153f26b92b28bd1b88af69421a563bc1e9d05fe58186b1&

Hey everyone! New here .. I'm building a knowledge-based chatbot SaaS (FastAPI backend, Groq for inference) and looking into multi-tenant architecture patterns. Was checking out Botpress as a reference for how you all handle KB integration + tenant isolation. Is this an okay place to ask a few architecture questions, or is there a better channel for that?

I'm currently using the Free plan. I saw this warning: "You've used 95% of your AI spend. Upgrade to avoid hitting your limit." My Conversations count is still below the 100-conversation limit, but my AI spend is already close to $10. I asked the Botpress AI support bot about this, and it said that I don't need to worry about the AI spend limit as long as I stay within the 100 Conversations limit. However, my Workspace is showing a red warning about the AI spend, so I'm not sure which limit actually matters. Does anyone know if the Free plan can still be used after the AI spend goes over the limit, as long as the Conversations count is still below 100? Thank you for your help. https://cdn.discordapp.com/attachments/1541646400817991760/1541646401077772399/20260825.jpg?ex=6a8e5998&is=6a8d0818&hm=dff474bdc230f61e2a0facd96e445b479da663e1101c8c0a16a8380aaebde365&

Resumen: El botón "Publish" se queda cargando indefinidamente y termina en "Publish failed", sin más detalle en pantalla. Bot ID: 5acc2946-64ca-4f44-9625-cf6b2676db8c Pasos ya probados (sin éxito): Hard refresh (Ctrl+Shift+R) Ventana de incógnito nueva Eliminar la herramienta "Search Knowledge" del nodo Autonomous (no había ninguna Knowledge Base creada) Errores relevantes en la consola (se repiten igual en ambos intentos): index-BLF9O2gn.js:143 Missing environment variable: (el nombre de la variable no se muestra, el mensaje llega cortado) api.botpress.cloud/v1/chat/states/bot/5acc2946-64ca-4f44-9625-cf6b2676db8c/recurringSyncs → 400 api.botpress.cloud/v1/chat/states/bot/5acc2946-64ca-4f44-9625-cf6b2676db8c/dsData → 400 (se repite varias veces) api.botpress.cloud/v1/chat/events → 400 /api/5acc2946-64ca-4f44-9625-cf6b2676db8c/publish?quick=false → 400 (el propio endpoint de publicar) App-DqUYZaCe.js:7651 AxiosError$1 Nota: El resto de errores en consola (ERR_BLOCKED_BY_CLIENT en Segment, Mixpanel, Sprig) parecen ser solo telemetría bloqueada, no relacionados con el fallo de publicación. Pregunta: ¿Qué variable de entorno falta exactamente, y a qué está asociado el 400 en /publish? El bot usa el template recomendado (Autonomous Node) sin modificaciones estructurales más allá de quitar la herramienta de Knowledge Base.

Hi! My Botpress agent works in the Emulator, and the Telegram integration is connected and enabled.

Autonomous Node with Vision Agent. VisionAgent hook runs (see log — "Extracting content from images") but {{turn.Visionagent.content}} comes back empty, so the node never sees the extracted text. I have "Extract from Incoming Images" on and the Extract Content from Image card added. Could a before_incoming_message hook (I have desk-hitl and an inject_learn hook running) be clearing the turn state before the node reads it? How do I capture the vision output reliably? https://cdn.discordapp.com/attachments/1540211197587099758/1540211198027374623/image.png?ex=6a8920f5&is=6a87cf75&hm=c9c8538e28510858a191556f5b2169dd882aa06df603df40ae63b550b1cff53e&

Publishing ends with "Your bot is live!" and “Last Deployed” remains at 16 days ago. The Studio Emulator runs the latest version, but the production Webchat still uses the previous one. An AxiosError is recorded during each attempt. Report id: report_01M0FYPQKQG46265GKZ8JZH09Z

I followed the official WhatsApp integration procedure documented here using "Authorize WhatsApp". During this process, Meta permanently restricted the newly created business because it detected prohibited automation. Before I attempt Manual Configuration using my own Meta Developer App, I need to know the recommended procedure in this situation. I don't want to create another Business Portfolio or WABA if Meta could consider that circumvention of the previous restriction. Can you confirm whether this is a known issue with the WhatsApp OAuth onboarding process and what procedure Botpress recommends after a Meta Business Portfolio has been permanently restricted during onboarding?

I am looking for the devs for the collaboration. now, I am building the project. by the way, I have faced big problems So I want to find the friends can support me

Problem: The agent is showing “Unpublished changes”, but the “Publish changes” button/option is not visible anywhere — including the Overview page, Get ready to go live checklist, top-right section, or the All agents (3-dots) menu. Expected: The “Publish changes” button/option should be available so the changes can be published and reflected in the live webchat. Steps already tried: Hard refresh (Ctrl + Shift + R) Zoomed out to 80–90% Maximized the browser window Tried Incognito mode Disabled extensions Checked different pages, including Overview, Channels, and All agents Workspace: Piet’s workspace (Community plan) Agent: JP & Tax Associates Agent URL: Please paste the exact URL from the browser address bar here (the agent page URL). Browser/OS: Chrome on Linux Approximate time: Today

Hi, just submitted a bug report (report_01M07RJ0NEN0KTGZ64DQHY40X8) for a custom action whose fetch() calls are failing with "Failed to fetch" on every request, confirmed it's not my code, same failure happens against an unrelated public test endpoint too, and reproduces in the Emulator. Workspace: BENVI Collective, bot: Hage Hall. Would appreciate a hand looking into it when someone's free.

Botpress totally stop working, I cannot ever load the conversation of my workflow that previosly was working.

I'm working as senior AI engineer now. I'm currently looking to expand my business into the United States and Europe, and I'm looking for a reliable native business partner who is interested in building a long-term business together. I'm not simply looking for connections—I'm looking for someone who values trust, transparency, and sustainable growth. Please feel free to contact me a DM anytime. Looking forward to meeting great people!

Hola, tengo un número de WhatsApp Business (+34 872 04 89 99, ID de teléfono: 1223566950836765, WABA: 2480870442386460) que muestra estado "Conectado" en Meta y "OAuth Connection: Connected" en el Integration Hub de Botpress. El bot funciona perfectamente en el Emulator de Botpress (respuestas correctas, flujo completo). Sin embargo, al enviar mensajes reales desde WhatsApp a ese número (probado desde varios teléfonos distintos), no llega ninguna respuesta. En Meta Business Suite, Insights muestra "Mensajes recibidos: 0" para todo el periodo, y en el dashboard de Botpress, el canal WhatsApp aparece como "Never invoked" — es decir, no llega absolutamente nada, ni siquiera un evento entrante. He visto un hilo similar de @Raysha con Messenger (mismo síntoma: OAuth conectado, 0 mensajes). Ahí se sugería revisar si la app de Meta sigue en modo Development, lo que limitaría la interacción a usuarios con rol asignado — ¿esto también aplicaría a integraciones de WhatsApp Cloud API vía OAuth de Botpress, o es un tema exclusivo de Messenger/Facebook? ¿Podríais confirmar si la suscripción de webhook (subscribed_apps) está correctamente activa para este WABA? Llevamos varias horas esperando por si era un problema de propagación tras varios intentos de registro, pero sigue igual. Gracias de antemano.