Hola, tengo dos canales de mensajería configurados en mi agente "Luxuren" (Viber) que no funcionan: 1. Twilio: conectado correctamente (Account SID/Token guardados, "Connected"), webhook configurada en ambos lados. Al escribir por WhatsApp Sandbox, Botpress recibe el mensaje y lo procesa (aparece en Conversations), pero nunca llega la respuesta. En el Debugger de Twilio aparece el error 12300 - Invalid Content-Type: la respuesta de la webhook de Botpress (https://webhook.botpress.cloud/...) viene como application/json, y Twilio la rechaza porque espera TwiML. 2. WhatsApp (Meta, vía OAuth embedded signup con coexistencia activada): la conexión muestra "Connected" en Channels, y los mensajes SÍ llegan a mi WhatsApp Business App (coexistencia funcionando), pero NO aparecen en absoluto en "Conversations" del agente — parece que el webhook de Meta a Botpress no está entregando el mensaje. ¿Podéis revisar ambas integraciones?

Hey everyone I made some CSS changes a few weeks back. Last week, I wanted to make more, but kept running into an issue. I'd add custom css in Appearance, and click Publish Changes. Everything seemed fine until I'd reload, and all of those changes were gone. After a number of hours poking around, somehow those CSS changes stuck, but the current published styles are incorrect. Like, very incorrect (the text and speech bubbles are the same color, which means its unusable) I've been trying to update changes again, but running into the same issue, where changes are wiped out when I reload after pressing "Publish Changes". Attached is a video showing the issue. Any feedback is appreciated! https://cdn.discordapp.com/attachments/1542158535373234246/1542158536245780510/botpress_css_issue.mp4?ex=6a90368e&is=6a8ee50e&hm=baa8cb8ac9253b10a4b10480550f3d0ebcac7fde62928d423b8d946ed91bb0d0& https://cdn.discordapp.com/attachments/1542158535373234246/1542158536992096362/Screenshot_2026-08-26_at_9.01.15_AM.png?ex=6a90368f&is=6a8ee50f&hm=3370de186aebf48fb4153f26b92b28bd1b88af69421a563bc1e9d05fe58186b1&

Hey everyone! New here .. I'm building a knowledge-based chatbot SaaS (FastAPI backend, Groq for inference) and looking into multi-tenant architecture patterns. Was checking out Botpress as a reference for how you all handle KB integration + tenant isolation. Is this an okay place to ask a few architecture questions, or is there a better channel for that?

I'm currently using the Free plan. I saw this warning: "You've used 95% of your AI spend. Upgrade to avoid hitting your limit." My Conversations count is still below the 100-conversation limit, but my AI spend is already close to $10. I asked the Botpress AI support bot about this, and it said that I don't need to worry about the AI spend limit as long as I stay within the 100 Conversations limit. However, my Workspace is showing a red warning about the AI spend, so I'm not sure which limit actually matters. Does anyone know if the Free plan can still be used after the AI spend goes over the limit, as long as the Conversations count is still below 100? Thank you for your help. https://cdn.discordapp.com/attachments/1541646400817991760/1541646401077772399/20260825.jpg?ex=6a8e5998&is=6a8d0818&hm=dff474bdc230f61e2a0facd96e445b479da663e1101c8c0a16a8380aaebde365&

Resumen: El botón "Publish" se queda cargando indefinidamente y termina en "Publish failed", sin más detalle en pantalla. Bot ID: 5acc2946-64ca-4f44-9625-cf6b2676db8c Pasos ya probados (sin éxito): Hard refresh (Ctrl+Shift+R) Ventana de incógnito nueva Eliminar la herramienta "Search Knowledge" del nodo Autonomous (no había ninguna Knowledge Base creada) Errores relevantes en la consola (se repiten igual en ambos intentos): index-BLF9O2gn.js:143 Missing environment variable: (el nombre de la variable no se muestra, el mensaje llega cortado) api.botpress.cloud/v1/chat/states/bot/5acc2946-64ca-4f44-9625-cf6b2676db8c/recurringSyncs → 400 api.botpress.cloud/v1/chat/states/bot/5acc2946-64ca-4f44-9625-cf6b2676db8c/dsData → 400 (se repite varias veces) api.botpress.cloud/v1/chat/events → 400 /api/5acc2946-64ca-4f44-9625-cf6b2676db8c/publish?quick=false → 400 (el propio endpoint de publicar) App-DqUYZaCe.js:7651 AxiosError$1 Nota: El resto de errores en consola (ERR_BLOCKED_BY_CLIENT en Segment, Mixpanel, Sprig) parecen ser solo telemetría bloqueada, no relacionados con el fallo de publicación. Pregunta: ¿Qué variable de entorno falta exactamente, y a qué está asociado el 400 en /publish? El bot usa el template recomendado (Autonomous Node) sin modificaciones estructurales más allá de quitar la herramienta de Knowledge Base.

Hi! My Botpress agent works in the Emulator, and the Telegram integration is connected and enabled.

Autonomous Node with Vision Agent. VisionAgent hook runs (see log — "Extracting content from images") but {{turn.Visionagent.content}} comes back empty, so the node never sees the extracted text. I have "Extract from Incoming Images" on and the Extract Content from Image card added. Could a before_incoming_message hook (I have desk-hitl and an inject_learn hook running) be clearing the turn state before the node reads it? How do I capture the vision output reliably? https://cdn.discordapp.com/attachments/1540211197587099758/1540211198027374623/image.png?ex=6a8920f5&is=6a87cf75&hm=c9c8538e28510858a191556f5b2169dd882aa06df603df40ae63b550b1cff53e&

Publishing ends with "Your bot is live!" and “Last Deployed” remains at 16 days ago. The Studio Emulator runs the latest version, but the production Webchat still uses the previous one. An AxiosError is recorded during each attempt. Report id: report_01M0FYPQKQG46265GKZ8JZH09Z

I followed the official WhatsApp integration procedure documented here using "Authorize WhatsApp". During this process, Meta permanently restricted the newly created business because it detected prohibited automation. Before I attempt Manual Configuration using my own Meta Developer App, I need to know the recommended procedure in this situation. I don't want to create another Business Portfolio or WABA if Meta could consider that circumvention of the previous restriction. Can you confirm whether this is a known issue with the WhatsApp OAuth onboarding process and what procedure Botpress recommends after a Meta Business Portfolio has been permanently restricted during onboarding?

I am looking for the devs for the collaboration. now, I am building the project. by the way, I have faced big problems So I want to find the friends can support me

Problem: The agent is showing “Unpublished changes”, but the “Publish changes” button/option is not visible anywhere — including the Overview page, Get ready to go live checklist, top-right section, or the All agents (3-dots) menu. Expected: The “Publish changes” button/option should be available so the changes can be published and reflected in the live webchat. Steps already tried: Hard refresh (Ctrl + Shift + R) Zoomed out to 80–90% Maximized the browser window Tried Incognito mode Disabled extensions Checked different pages, including Overview, Channels, and All agents Workspace: Piet’s workspace (Community plan) Agent: JP & Tax Associates Agent URL: Please paste the exact URL from the browser address bar here (the agent page URL). Browser/OS: Chrome on Linux Approximate time: Today

Hi, just submitted a bug report (report_01M07RJ0NEN0KTGZ64DQHY40X8) for a custom action whose fetch() calls are failing with "Failed to fetch" on every request, confirmed it's not my code, same failure happens against an unrelated public test endpoint too, and reproduces in the Emulator. Workspace: BENVI Collective, bot: Hage Hall. Would appreciate a hand looking into it when someone's free.

Botpress totally stop working, I cannot ever load the conversation of my workflow that previosly was working.

I'm working as senior AI engineer now. I'm currently looking to expand my business into the United States and Europe, and I'm looking for a reliable native business partner who is interested in building a long-term business together. I'm not simply looking for connections—I'm looking for someone who values trust, transparency, and sustainable growth. Please feel free to contact me a DM anytime. Looking forward to meeting great people!

Hola, tengo un número de WhatsApp Business (+34 872 04 89 99, ID de teléfono: 1223566950836765, WABA: 2480870442386460) que muestra estado "Conectado" en Meta y "OAuth Connection: Connected" en el Integration Hub de Botpress. El bot funciona perfectamente en el Emulator de Botpress (respuestas correctas, flujo completo). Sin embargo, al enviar mensajes reales desde WhatsApp a ese número (probado desde varios teléfonos distintos), no llega ninguna respuesta. En Meta Business Suite, Insights muestra "Mensajes recibidos: 0" para todo el periodo, y en el dashboard de Botpress, el canal WhatsApp aparece como "Never invoked" — es decir, no llega absolutamente nada, ni siquiera un evento entrante. He visto un hilo similar de @Raysha con Messenger (mismo síntoma: OAuth conectado, 0 mensajes). Ahí se sugería revisar si la app de Meta sigue en modo Development, lo que limitaría la interacción a usuarios con rol asignado — ¿esto también aplicaría a integraciones de WhatsApp Cloud API vía OAuth de Botpress, o es un tema exclusivo de Messenger/Facebook? ¿Podríais confirmar si la suscripción de webhook (subscribed_apps) está correctamente activa para este WABA? Llevamos varias horas esperando por si era un problema de propagación tras varios intentos de registro, pero sigue igual. Gracias de antemano.

Hi Botpress Team, We are a Botpress for Good non-profit workspace: Workspace ID: wkspace_01KFJ4NZAB6MHTGV5459F24TJ6 Email: admin@mayasannidhifoundation.online / maayasannidhi@gmail.com Invoice: $27.27 for AI Tokens - 10 days overdue Ticket: #6633 We emailed support but were redirected here as live chat is for Enterprise. We are Maaya Sannidhi Foundation, a small charity. We are requesting a 10-day extension until Aug 24th to clear the invoice. We are also requesting if any additional discount is possible on top of the 25% Botpress for Good discount. Please help us avoid suspension. Thank you so much for supporting non-profits!

Hi! My last question is about Conversation lifecycle / End / timeout. We’re designing a privacy-first lifecycle for our mobile app MindBend, where Botpress Conversations are temporary and eventually physically deleted. I’m trying to understand the exact lifecycle semantics of a Conversation. Our bot has an explicit product End Node that reaches the system Conversation End workflow. A few questions: Once the Conversation End workflow finishes, is that Conversation considered definitively ended? Can a new user message later be sent using the same Conversation ID? If yes, does Botpress effectively resume/reopen the same Conversation, start a new session inside it, or is the intended pattern to create a completely new Conversation? We also use inactivityTimeout: 20 with the system Timeout Workflow. When the Timeout Workflow reaches its End Node, does Botpress also execute the system Conversation End workflow? Is a timeout-ended Conversation lifecycle-equivalent to a Conversation that reached an explicit End Node? Can that same Conversation ID later receive/resume messages? I’m mainly trying to identify what Botpress considers the true terminal state of a Conversation.

After: DELETE /conversations/{id} returns successfully, what should an application treat as authoritative confirmation that the Conversation is permanently deleted? For example, should: GET /conversations/{id} immediately return not found? And should the Conversation immediately disappear from Conversation list/search APIs? Are reads/lists strongly consistent after deletion, or can a recently deleted Conversation remain visible for some period? We want to perform an automated deletion verification rather than assume that a successful DELETE response means all stored Conversation data is already gone.

Related lifecycle question for anyone familiar with the runtime internals. After a Conversation reaches its End Node / Conversation End workflow, is it safe to immediately call: DELETE /conversations/{id} Or can work still be running or queued after the Conversation has logically ended? In particular, could there still be: workflow or Autonomous Node execution Execute Code/actions queued outgoing messages integrations scheduled work custom events hooks/callbacks If I delete the Conversation while any of those are still pending, does deletion cancel them, or could they still execute afterward? And if “Conversation End” does not guarantee that everything is quiescent, is there a supported API/event/state that tells us: “all work associated with this Conversation has finished and it is now safe to physically delete it”? The use case is that Botpress is temporary conversational execution infrastructure for us, rather than long-term transcript storage.

Hi, I’m trying to understand Botpress delivery semantics before automatically deleting Conversations. What guarantees exist for webhook/custom-event delivery? Specifically: Is delivery ordered? Can the same event be delivered more than once? Are deliveries retried after a non-2xx response? Are timeouts retried? Is there a documented maximum retry period / delivery window? Is delivery effectively at-most-once, at-least-once, or something else? Our backend needs to persist the final result of a Conversation before we physically delete the Botpress Conversation, so we need to know when it is safe to regard all required callbacks as delivered. If Botpress exposes a delivery ID / event ID intended for idempotency, I’d also be interested in the recommended pattern.

Hi! We’re implementing a privacy-first deletion lifecycle and I’m trying to understand the exact deletion cascade in Botpress. The documentation says deleting a Conversation immediately deletes its Messages. When calling: DELETE /conversations/{id} does Botpress also permanently delete data associated with that Conversation such as: processed / failed / ignored Events and custom event payloads Conversation variables/state Conversation tags workflow/execution records logs associated with execution analytics records Botpress Tables records that reference the Conversation Or do some of these survive Conversation deletion? Separately, when permanently deleting a Botpress User, what User-scoped data is automatically deleted? For example: User variables / attributes events associated with userId Conversation associations other Botpress-managed User state I’m specifically asking about Botpress-managed persistence rather than data we independently store in our own Tables/backend.

Hi, I've connected my bot using the Zendesk Messaging HITL but had no response from the bot. Steps taken: 1. I use the API Reference from Sunshine Conversations to do a Pass Control request from Zendesk Agent Workspace to the Botpress Integration Switchboard. The request sent a 200 OK response. 2. Then using the Get Conversation request I checked that the Active Switchboard Intregration was updated to the Botpress Integration, which was the case. 3. Then I sent a message through that same conversation but no responde from the bot was received. Extra context: - There is no issue registred in the Botpress Cloud. - The channel which the conversation takes place is a WhatsApp Business account connected to Zendesk. - The Botpress Integrations its succesfully connected to the Zendesk account and has linked the whatsapp channel in which the conversation is taken place. Any ideas of why it's the Botpress bot not responding to the conversation?

Hi everyone, I’m having an issue with the Vision Agent. I’m trying to use the Vision Agent to extract/get information from an image, but I can’t seem to make it work properly. The agent either doesn’t process the image or doesn’t return the information I’m expecting from it. Has anyone experienced this issue before, or could someone point me in the right direction on how to properly configure the Vision Agent for image input? If needed, I can provide my workflow/configuration and screenshots of the issue. Thank you!

I need help. My bot is working fine in the emulator, but not in preview or in production (WEBCHAT). The image shows the only error I see. I type a greeting, and it's received, but then it acts like it's going to respond but doesn't say anything and just stays like that. This happens to me in preview and in bubble chat as well. https://cdn.discordapp.com/attachments/1536079367074091019/1536079367883460738/image.png?ex=6a7a18e4&is=6a78c764&hm=546451dbbe0ad1ed50fdcecfe7f38ac288b25408c32e1659b462102bd9304ef9&

Hi, I'm trying to connect my existing WhatsApp Business number to my Botpress agent, and the OAuth flow fails at the final step. Steps taken: 1. WhatsApp integration -> Connections -> "Connect your business account" -> "Connect with OAuth". 2. In the Meta popup, selected Business Portfolio "Tandem Joyas" and the existing WABA with phone number +54 9 351 359-9532 (WABA ID 1066562939149712). 3. Completed the flow to the final screen ("Tu cuenta esta conectada a Botpress") and clicked Finalizar. Error in my bot's Logs: [whatsapp] OAuth registration Error: Request failed with status code 400 Timestamp: Aug 5 2026, 21:48:57 Extra context: - The number is verified and shows "Conectado" in Meta WhatsApp Manager. - A payment method (Visa) is already attached to this WABA. - The display name "Tandem Joyas" is still "En revision" in Meta. - Test messages sent via a wa.me link get delivered (double gray check) but never show up in Botpress Events/Conversations. Any idea what's causing the 400 on the registration call? Happy to share more details.

We've added a feature to send us an email via the bot if the bot isn't able to answer your question. However, i can't seem to work out a simple way to include the chat history? Its frustrating for the customer to then have to re-explain to use what they wanted to do (and lacks detail of why it didn't work.) We would prefer an actual dialog back and forth, between customer and bot instead of a chat-id to go and find in the admin as we're finding the admin features quite clunky.

Hello Botpress Team, My email address is: fodiljon2007@gmail.com First of all, I would like to say that I really love Botpress. It is one of the most convenient and user-friendly platforms I have worked with, and I truly enjoy building projects on it. I paid all my fees at time. Unfortunately, I have recently encountered a problem with my account. When I try to log in, I receive the following error: "Login Error - Unable to access your account. Oops! Something went wrong. We're sorry, but we could not log you in at this time. Please try again later or contact support for assistance." I have already tried refreshing the page, clearing the cache, and using different browsers/devices, but the issue remains. Interestingly, my bot still appears to work through Telegram, but I cannot access the Botpress web platform itself. Could you please help me investigate this issue and check whether there is a problem with my account or authentication settings? Thank you very much for your time and support. I would really appreciate any assistance.

Hello Botpress Support Team, I am experiencing an issue with the FAQ knowledge base in my Botpress Vibe/Viber agent. I manually added 180 questions and answers to the FAQ knowledge source. However, the interface has remained stuck on the message “Updating FAQ knowledge…” for more than 90 minutes and has not completed the update. The current situation is as follows: - The FAQ knowledge base contains 180 registered questions and answers. - The message “Updating FAQ knowledge…” remains visible even after waiting more than 90 minutes. - I refreshed the browser, but the status did not change. - Vector Database Storage usage remains at 0. - Website knowledge shows 0/0 pages. - Files show 0. - Web Search is disabled. - In Preview, the agent displays “Searched knowledge,” but it does not retrieve answers that are clearly included in the FAQ knowledge base. For example, the FAQ knowledge base contains the following question: “¿Dónde puedo consultar las calificaciones y reseñas recibidas?” The registered answer specifically states that providers can review this information under the “Mis reseñas” tab in their CONEXII dashboard. However, when I asked the same question in Preview, the agent responded that it did not have information available about where to review ratings and reviews. I also asked the Vibe assistant to diagnose the issue. It confirmed that the FAQs do not appear to have been vectorized or indexed and that it does not have access to a function that can manually restart or rebuild the FAQ index. Could you please investigate whether the FAQ indexing job is stuck or failing on the server side? I would also appreciate your assistance in reprocessing or rebuilding the FAQ knowledge index without deleting, modifying, or duplicating the 180 existing FAQs. Please let me know if you need the workspace ID, agent ID, screenshots, logs, or any other information. Thank you. https://cdn.discordapp.com/attachments/1533607468016599274/1533607468964384919/Screenshot_2026-08-02_174413.png?ex=6a711ac1&is=6a6fc941&hm=d77d5b68d2b925da32711dfc20dea22c9ef9ee0e43d924e407bdb2be2e3ae21d&

Hello Guys. Does anyone know if i can use whatsapp coexistence on botpress today? Basically, i would program my bot to only reply under certain circumstances but a human would be responding most messages using the “normal” WhatsApp buisness app. Thank you very much! https://cdn.discordapp.com/attachments/1533274015806783601/1533274016004047018/58A3FF56-6805-4E65-ACF3-A3A87DC11A74.jpg?ex=6a6fe434&is=6a6e92b4&hm=a9982355f30da45ca83b627d88bf1906dea2b2558d9ae1a447a5dfe7294e50e1&