Hi everyone, I’m having an issue with the Vision Agent. I’m trying to use the Vision Agent to extract/get information from an image, but I can’t seem to make it work properly. The agent either doesn’t process the image or doesn’t return the information I’m expecting from it. Has anyone experienced this issue before, or could someone point me in the right direction on how to properly configure the Vision Agent for image input? If needed, I can provide my workflow/configuration and screenshots of the issue. Thank you!

I need help. My bot is working fine in the emulator, but not in preview or in production (WEBCHAT). The image shows the only error I see. I type a greeting, and it's received, but then it acts like it's going to respond but doesn't say anything and just stays like that. This happens to me in preview and in bubble chat as well. https://cdn.discordapp.com/attachments/1536079367074091019/1536079367883460738/image.png?ex=6a7a18e4&is=6a78c764&hm=546451dbbe0ad1ed50fdcecfe7f38ac288b25408c32e1659b462102bd9304ef9&

Hi, I'm trying to connect my existing WhatsApp Business number to my Botpress agent, and the OAuth flow fails at the final step. Steps taken: 1. WhatsApp integration -> Connections -> "Connect your business account" -> "Connect with OAuth". 2. In the Meta popup, selected Business Portfolio "Tandem Joyas" and the existing WABA with phone number +54 9 351 359-9532 (WABA ID 1066562939149712). 3. Completed the flow to the final screen ("Tu cuenta esta conectada a Botpress") and clicked Finalizar. Error in my bot's Logs: [whatsapp] OAuth registration Error: Request failed with status code 400 Timestamp: Aug 5 2026, 21:48:57 Extra context: - The number is verified and shows "Conectado" in Meta WhatsApp Manager. - A payment method (Visa) is already attached to this WABA. - The display name "Tandem Joyas" is still "En revision" in Meta. - Test messages sent via a wa.me link get delivered (double gray check) but never show up in Botpress Events/Conversations. Any idea what's causing the 400 on the registration call? Happy to share more details.

We've added a feature to send us an email via the bot if the bot isn't able to answer your question. However, i can't seem to work out a simple way to include the chat history? Its frustrating for the customer to then have to re-explain to use what they wanted to do (and lacks detail of why it didn't work.) We would prefer an actual dialog back and forth, between customer and bot instead of a chat-id to go and find in the admin as we're finding the admin features quite clunky.

Hello Botpress Team, My email address is: fodiljon2007@gmail.com First of all, I would like to say that I really love Botpress. It is one of the most convenient and user-friendly platforms I have worked with, and I truly enjoy building projects on it. I paid all my fees at time. Unfortunately, I have recently encountered a problem with my account. When I try to log in, I receive the following error: "Login Error - Unable to access your account. Oops! Something went wrong. We're sorry, but we could not log you in at this time. Please try again later or contact support for assistance." I have already tried refreshing the page, clearing the cache, and using different browsers/devices, but the issue remains. Interestingly, my bot still appears to work through Telegram, but I cannot access the Botpress web platform itself. Could you please help me investigate this issue and check whether there is a problem with my account or authentication settings? Thank you very much for your time and support. I would really appreciate any assistance.

Hello Botpress Support Team, I am experiencing an issue with the FAQ knowledge base in my Botpress Vibe/Viber agent. I manually added 180 questions and answers to the FAQ knowledge source. However, the interface has remained stuck on the message “Updating FAQ knowledge…” for more than 90 minutes and has not completed the update. The current situation is as follows: - The FAQ knowledge base contains 180 registered questions and answers. - The message “Updating FAQ knowledge…” remains visible even after waiting more than 90 minutes. - I refreshed the browser, but the status did not change. - Vector Database Storage usage remains at 0. - Website knowledge shows 0/0 pages. - Files show 0. - Web Search is disabled. - In Preview, the agent displays “Searched knowledge,” but it does not retrieve answers that are clearly included in the FAQ knowledge base. For example, the FAQ knowledge base contains the following question: “¿Dónde puedo consultar las calificaciones y reseñas recibidas?” The registered answer specifically states that providers can review this information under the “Mis reseñas” tab in their CONEXII dashboard. However, when I asked the same question in Preview, the agent responded that it did not have information available about where to review ratings and reviews. I also asked the Vibe assistant to diagnose the issue. It confirmed that the FAQs do not appear to have been vectorized or indexed and that it does not have access to a function that can manually restart or rebuild the FAQ index. Could you please investigate whether the FAQ indexing job is stuck or failing on the server side? I would also appreciate your assistance in reprocessing or rebuilding the FAQ knowledge index without deleting, modifying, or duplicating the 180 existing FAQs. Please let me know if you need the workspace ID, agent ID, screenshots, logs, or any other information. Thank you. https://cdn.discordapp.com/attachments/1533607468016599274/1533607468964384919/Screenshot_2026-08-02_174413.png?ex=6a711ac1&is=6a6fc941&hm=d77d5b68d2b925da32711dfc20dea22c9ef9ee0e43d924e407bdb2be2e3ae21d&

Hello Guys. Does anyone know if i can use whatsapp coexistence on botpress today? Basically, i would program my bot to only reply under certain circumstances but a human would be responding most messages using the “normal” WhatsApp buisness app. Thank you very much! https://cdn.discordapp.com/attachments/1533274015806783601/1533274016004047018/58A3FF56-6805-4E65-ACF3-A3A87DC11A74.jpg?ex=6a6fe434&is=6a6e92b4&hm=a9982355f30da45ca83b627d88bf1906dea2b2558d9ae1a447a5dfe7294e50e1&

Hi everyone! 👋 I'm running into a blocking bug with the Botpress webchat embedded on my Shopify store. The chat widget loads (icon appears) but when I try to open it / send a message, nothing happens — it just hangs. Console error: TypeError: requestURL.includes is not a function at (index):186:37 at async a (inject.js:298:9224) at async (inject.js:370:40887) ​ What I've already ruled out: Not a conflict with any Shopify app (tested with all apps' embeds/scripts disabled: Hextom Shipping Bar, Judge.me, Nova Cookie Consent, Discounty, TYDAL Popups, Lably — uninstalled/disabled one by one, error persists) Not a browser extension/ad-blocker (tested in a private/incognito window, error persists) Not Shopify's Customer Events pixels (Google, Facebook, Judge.me) The error seems to come directly from inject.js itself, possibly related to how it calls fetch/handles a request URL in the Shopify environment. Has anyone seen this before, or know if it's a known compatibility issue with Shopify's storefront (e.g. its native Web Pixels sandboxing of fetch)? Happy to share more details (script setup, full console logs) if helpful. Thanks in advance! 🙏

Hi everyone! I’m using Botpress with the native WhatsApp Business integration provided by Botpress. I need to detect when a human agent manually replies to the customer directly from the WhatsApp Business app, so I can automatically pause or stop the bot for that conversation. The problem is that Botpress does not seem to detect the manual intervention. I cannot find any event, variable, webhook, or message metadata that tells me the outgoing message was sent manually from WhatsApp Business instead of being sent by the Botpress bot. Has anyone implemented this successfully? Specifically, I would like to know: 1. Is there an event in Botpress that detects messages sent manually from the WhatsApp Business app? 2. Can the native WhatsApp integration distinguish between bot messages and human agent messages? 3. Is there any message metadata, webhook payload, or conversation field I can use? 4. What is the recommended way to pause the bot after a manual intervention and reactivate it later? To clarify, I am not using a third-party inbox or custom WhatsApp integration. I am using the native Botpress connection with the WhatsApp Business app. Any example, workaround, or documentation would be very helpful. Thanks!

Hi! Vision Agent issue: extracted image content never reaches my Autonomous Node. My setup: - Autonomous Node with Claude Sonnet 4.6 - Vision Agent "Extract from Incoming Images" = ON - Webchat with file upload enabled What happens: - Logs show VisionAgent runs on every incoming image (gpt-4o, ~545 output tokens, billed) - But the bot always replies as if NO image content exists - Tested with an image containing huge plain text "HELLO CAR" — same failure - Same in both Emulator and published Webchat - Emulator shows "No content matched the query" What step am I missing to make the Vision Agent's extracted content reach the Autonomous Node? Thanks!

Conecté mi bot a mi página de Facebook usando OAuth. La conexión se muestra exitosa, pero no recibo ningún mensaje — ni comentarios ni mensajes directos de Messenger. Probé con 2 cuentas externas (no administradoras). El panel de "Conversaciones" muestra 0 mensajes. Ya desconecté y reconecté sin cambios. ¿Alguien sabe qué puede estar fallando?

Hi Botpress Support Team, @cold-motherboard-82208 @ Objective: I'm trying to get the Calendly "Event Scheduled" webhook trigger working reliably in my Botpress chatbot so that booking confirmations fire correctly for all meeting location types, ahead of a production deployment. Issue: The "Event Scheduled" trigger fails specifically for Calendly bookings that use Zoom as the meeting location. The integration throws Invalid webhook payload structure and the event never reaches the bot. Bookings using phone call as the location work correctly with no errors — the failure only happens with Zoom. Solutions already attempted: Verified the issue is consistent and reproducible: every Zoom-location booking fails, every phone-call booking succeeds. Reviewed the integration's public source code and traced the root cause to integrations/calendly/src/webhooks/schemas/locations.ts, where the Zoom location schema checks for type: 'zoom', but Calendly's actual payloads send type: 'zoom_conference' (consistent with the other location types like google_conference and webex_conference). Since the location schema is a union, this mismatch causes the entire payload validation to fail. Forked the repo and prepared a one-line fix, but couldn't open a PR since pull requests are restricted to collaborators. Filed a detailed bug report with the root cause and fix here: [botpress/botpress#15386](https://github.com/botpress/botpress/issues/15386) Context: Integration: Calendly (@botpresshub/calendly, v0.0.6) Trigger: Event Scheduled Location types tested: Zoom (fails), Phone call (works) Impact: This is currently blocking a production deployment for my project. Screenshot of the error log attached for reference. I'd really appreciate a prioritized fix here, given the deployment timeline — happy to share any further logs or details that help. Thanks so much for the support! https://cdn.discordapp.com/attachments/1531973669260099614/1531973669935513692/image.png?ex=6a6b2929&is=6a69d7a9&hm=1b8a5503e633e3c5eae56befaaf9ddaf6787168ecbc1fa16fa49465bb12492b6&

Hi Botpress Team, I'm experiencing what appears to be an issue with the Telegram integration. What happens Telegram successfully sends the /start message. The event is received by Botpress (I can see it in the Logs/Issues). The workflow executes normally. However, the bot never sends any reply back to Telegram. The issue happens even with a brand new test bot containing only: Start ↓ Say "Hello" So it doesn't seem related to my workflow or custom code. Error shown in Issues An error occured while saving the state of the bot: Conversation "conv_xxxxxxxxx" doesn't exist Stack trace indicates the workflow reaches the Say card, then fails while saving the conversation state. What I've already checked 1. Re-deployed the bot. 2. Telegram bot token is correct. 3. Telegram webhook is receiving messages. 4. Incoming events appear in Botpress. 5. Tested with another completely new bot (same behavior). 6. No custom hooks deleting conversations. Could someone please check whether there is an ongoing issue with the Telegram integration or conversation state management? thanks. 👍

Looking to get some help with understanding why my account is not displaying Integrations to couple and start the processes of building. Can anyone help ? https://cdn.discordapp.com/attachments/1530258463727554660/1530258464012632206/image.png?ex=6a64ebc0&is=6a639a40&hm=8713f8c12a7699b18eb73a9220db85f7f8f76280e88bacd3a21f48f6121200f9& https://cdn.discordapp.com/attachments/1530258463727554660/1530258464650297566/image.png?ex=6a64ebc0&is=6a639a40&hm=c2e1cb5f812f6572776b00b399d6641cdd35ee1097486b615afd8c3bf3c35c70&

Hi everyone, I created a bot in Botpress and connected it with my Instagram account. The bot is live, but I’m facing an issue where responses are not always delivered to Instagram. When a user asks a question, the bot uses the Autonomous Node to generate a reply. In the Botpress conversation logs, I can see that the bot has generated and sent the response successfully. However, when I check the Instagram inbox, the reply is not showing there. It seems like the response is being generated inside Botpress but is not actually being delivered to Instagram. Has anyone faced a similar issue with Botpress and Instagram integration? Any suggestions on how to troubleshoot or fix this would be really helpful. Thanks!

Hi team, Botpress.com is not accessible for me, seeing this (from Melbourne / Australia) Ray ID: a202e3c1c9041a6e-MEL • 2026-07-24 12:22:21 UTC (tried and tested on different devices , local Wifi + 5G) https://cdn.discordapp.com/attachments/1530186168971300874/1530188738595131433/image.png?ex=6a64aad0&is=6a635950&hm=2dc5ba4a8c2e78c0cf793a4a2b6b0874ebf4098cca665269b9a79c3b8fc9cc96&

Objective: To update the

Secret

in our bot's

Webhook

integration (Botpress Cloud) Problem: In the admin UI (workspace -> bot -> integrations -> Webhook), when a field value is altered, the

Save configuration

button remains greyed out and when hovered over, shows a "struck-through-circle / Ghostbusters" sign Already attempted: Various reloads of the page and browser, interfacing with BP's support bot, attempting to use the ADK (appears not to work for this case because the bot in question is not an ADK-originated bot), reading the Integrations and Webhooks docs Screenshot of greyed-out button attached https://cdn.discordapp.com/attachments/1529559895244800021/1529559895769092360/botpress-webhook-integration-save-button.png?ex=6a626129&is=6a610fa9&hm=81707b0271cef331ba099b8e94d436fc4fa23648b6e144f15cc8ee5cf5f71678&

I think it will be great for chatbots!

I got bot in my workspace: 96faa9c2-d8c7-42d7-bb12-5cbd4adb42b9 It is integrated with calcom, everything was fine and working smooth until few days ago, i noticed that the integration is broken, i tried and tested everything, i changed my api keys, my calcom accounts, i checked everything in calcom, also i force tested calcom integration itself inside botpress and still giving error regarding to gettin available time slots. Every time user is asking botpress for available times to book botpress is failing to get free time slots and telling user its not free even though it is free in calcom and in my calendar. PLEASE CHECK THIS AND FIX THIS ASAP. THANKS TEAM.

I need to clarify something regarding the table rows. I was setting up a new bot and uploaded some tables, but I realised that I had uploaded some incorrect information. As a result, I deleted those tables and reuploaded them. However, I received a warning indicating that I had used 924 out of 1000 rows. The total number of rows I uploaded was not even 300, and I'm working with a 1-row factor. Does this mean that even after deleting all the tables, the row count does not reset? If so, I have a concern because some of my clients will need to refresh the tables frequently. If the row count doesn’t reset, they will eventually hit the table row limit, even when their conversations are below the plan’s limit. https://cdn.discordapp.com/attachments/1528354965934833764/1528354966392147968/Screenshot_2026-07-19_at_18.45.23.png?ex=6a5dfefb&is=6a5cad7b&hm=db663412155e8464f2f3b918db707611d8ceb0dc320469930a0182964409a68d& https://cdn.discordapp.com/attachments/1528354965934833764/1528354966631219300/Screenshot_2026-07-19_at_18.45.46.png?ex=6a5dfefb&is=6a5cad7b&hm=5ada70ca8ea81e907a8503df5f99cbc1421eb3e31c020a478aa1d025db078218& https://cdn.discordapp.com/attachments/1528354965934833764/1528354966924689509/Screenshot_2026-07-19_at_18.45.55.png?ex=6a5dfefb&is=6a5cad7b&hm=feac06ebaae11f1a9d7e2653b92e7780ee3c60fbcc3954dfb90966bb55d6c4dd&

this message appears not allowing to save the changes i make https://cdn.discordapp.com/attachments/1527970593557844089/1527970593792721046/image.png?ex=6a5c9901&is=6a5b4781&hm=2a5465ebf13b1f16969540f2b6e6c65005b9db59339036e7d900495bd5ca72d5&

report_01KXRMC7S5PMCTABCYCEAHTH5G My autonomous node is no longer providing accurate date/time data using my currentDate variable, and it no longer calls on my API to answer questions. It was working fine before, so I'm not sure what's going on.

Hello, Botpress Desk continues sending the following message when I manually click “Join Conversation”: “Your conversation has been transferred to a human agent. They should be with you shortly.” All handoff notifications are disabled, including Escalated, Agent Joined, Session Ended, and CSAT. The bot was saved and republished, but the English message is still sent. Workspace ID: wkspace_01KX5HBPVD4AN1CQF8XCMDS5SZ Desk workspace: dk_bi7keht5 Bot ID: 9d016c74-9b5e-465b-a982-eabc9d868054 Example ticket: tkt_dvya52j5dx Channel: WhatsApp Expected behavior: No automatic message should be sent when the human agent enters or closes the conversation. Please investigate this manual takeover message and allow it to be disabled.

Report ID: report_01KXJTSG6K6YQC0CDBWHQPGEXP My WhatsApp Business number +34 659 28 12 12 (WABA ID: 2480870442386460, Business ID: 476716195217112) has been stuck in "Pending" status for over a week. The business is verified and the display name is approved. The number has had no personal WhatsApp linked for over 10 days. Could you help me resolve this?

Hi Botpress team. We're encountering an issue with our Botpress workspace where both our Webhook integration and WhatsApp installation keep disappearing unexpectedly. Our process is: 1. Install the Webhook integration and WhatsApp integration. 2. Publish the bot. 3. Everything works initially. 4. After some time, both the Webhook and WhatsApp installations disappear, and we have to install them again before republishing. We did not intentionally remove or modify the integrations. Has anyone encountered this issue before, or is there a known cause? Are there any logs or settings we can check to understand why the installations are disappearing? Any help would be greatly appreciated. Thank you!

Hi everyone! I have a customer service bot for a car dealership built in Botpress. It currently runs almost entirely inside a single Autonomous Node, with a large prompt containing the service rules, conversation stages, and instructions for using actions. The bot freely interprets customer messages, turns requests into filters to search the vehicle inventory, answers questions about the cars, fills variables throughout the conversation, retrieves photos, updates the lead in the CRM, and transfers the conversation to a human agent when necessary. The response quality is good, but token usage is very high. Even simple messages can consume more than 20,000 tokens, while turns involving actions can exceed 40,000 or 50,000 tokens. I am still new to Botpress and would like to keep the same behavior and response quality. For this kind of bot, is the correct approach really to keep everything inside a single Autonomous Node and accept this level of token usage, or is there a more efficient architecture that preserves the same interpretation and response-generation capabilities? https://cdn.discordapp.com/attachments/1526359131949367468/1526359132490170368/image.png?ex=6a56bc37&is=6a556ab7&hm=7d789e514edb5dcb11d1a2f2964ba4fe724a596003f9222076a50160711786a6&

I’ve tested prompt caching across OpenAI, Anthropic, Gemini, and other providers, but I haven’t seen any cache hits or savings. My use case is a vehicle dealership bot that handles FAQs, searches inventory through API actions, presents vehicle details and photos, qualifies leads, and eventually transfers them to a human salesperson. The bot currently runs mainly inside one Autonomous Node with a large system prompt. On every conversation turn, the full prompt appears to be sent to the LLM again, even though most instructions remain unchanged. Is there any Botpress configuration required for provider-level prompt caching to work? Does Botpress preserve the prompt structure in a way that allows providers to reuse cached prefixes, or can Botpress’s internal prompt construction prevent cache hits? A colleague who also builds customer service automations reduces token usage by splitting large bots into multiple Autonomous Nodes. He uses one AN as an orchestrator and routes the conversation to smaller, specialized ANs, such as sales, quotations, existing customer support, and billing. Is this the officially recommended way to optimize prompt usage in Botpress? My dealership bot has a relatively linear lead qualification flow, so I am not sure it justifies many agents. The maximum split I can imagine is: 1. Router/orchestrator 2. Inventory search and vehicle questions 3. Lead qualification 4. Customer support and human handoff Before restructuring the bot, I would like to know whether Botpress offers any other prompt optimization features, caching mechanisms, or recommended practices. My main concern is the token cost of repeatedly sending the same large system prompt on every turn.

help please I have two botpress acct and need one purged

I noticed that my Timeout workflow contains two identical On_Timeout trigger nodes. I tried deleting one of them, but it won't delete. I also refreshed Botpress Studio multiple times and reopened the workflow, but both trigger nodes are still there. Additionally, the Timeout workflow isn't working for me—it doesn't seem to trigger after the configured inactivity period. Is this expected behavior, or could this be a Studio/UI bug? Has anyone else experienced this? https://cdn.discordapp.com/attachments/1526282856861532160/1526282857025372211/image.png?ex=6a56752e&is=6a5523ae&hm=2b0df2b41be5ecbb0131fbfae6a4b5056a14475249303e1720a82adaddc0337c&

Hi everyone, I'm facing an issue with my Botpress chatbot. For a few users, the bot suddenly stops replying in the middle of the conversation, while it continues working normally for others. There are no workflow changes. When this happens, I test the exact same messages in the Botpress Emulator/Test, and the bot responds correctly. The issue only occurs in the live chat. Has anyone experienced this or know what could be causing it?