Hey @gentle-insurance-65823, here's the response for your questions: 1. Not really, for now only the chatbot is going to be able to answer. The HITL (human in the loop) agent will give you the feature you are looking for. 2. For now, we only released the integration to be open source so you can't create an agent yourself (Stay tune for the release! 🚀 ). 3. did you forget to add your question here ? 4. For this one you should contribute to the integration instead of rewriting a new one to add this functionality. https://github.com/botpress/botpress