Thanks @plain-lifeguard-16679! For sure, here are my questions: I'm developing a chatbot for a client, we will integrate the chatbot with WhatsApp and Instagram. 1) If we use these integrations, is a human agent able to answer to the customer as well or only the chatbot? 2) If not, how can I accomplish this with my own integration? can I get some kind of support for this? (I'm a developer) 4) I'd also like to create an integration for being able to receive/redirect images from WhatsApp and Instagram messages, is this possible?