Businesses often use CRMs to handle customer service. This is a quick tutorial that shows how to integrate a chatbot with a CRM using Zapier. Now: 1- Capture the user info you need and save them as variables (example: userName, userEmail, userProblem). 2- After the capture cards, add a custom code block. Use this code: workflow.zapierSuccess = false const leadData = { name: workflow.userName, email: workflow.userEmail, problem: workflow.userProblem } //Replace YOUR_URL_HERE with your actual Zap URL try { const response = await axios.post('YOUR_URL_HERE', leadData) console.log(response.data) workflow.zapierSuccess = true } catch (error) { console.error(error) } 3- If you have different variables, just change the names I chose (for example, "workflow.userName" would become "variable: workflow.variable") 4- In Zapier, you must create a Zap. Then choose "Webhooks by Zapier" and select "Catch Hook" as event. 5- Zapier will give you an URL, copy it and paste it in the code i gave you earlier. 6- In the next Zapier node, choose the CRM you want to use. Log into your account. 7- Choose the action (for example, create a ticket) and fill the fields using the variables you got from your chatbot. To get them, just do a quick test in Botpress' emulator. If Zapier gets your variables, you'ce successfully set up everything. Just hit Pubblish on your Zap and you're done. Keep in mind: you can also use the new Botpress-Zapier integration. If you need more details, just ask me below 🙂

I'm trying to connect my GHL to Botpress via zapier. I want Botpress to handle most of the conversation flow after the initial text. Can anyone help me out?

Zapier isn't usually the best way to handle entire conversations. Does GHL have an API you can use?

Yea using zapier to handle whole conversations, costs stack up quick. GoHighLevel does have an API