Hello guys! I struggled a lot with the Instagram integration (my bot was not responding even though I followed everything the documentation said) and I've also seen a lot of comments of people struggling with it too. I finally managed to make it work and I am going to share with you how I did it so no one has to struggle with it anymore. I still haven't figured out exactly which of the steps is the one that finally did it but here are the extra steps I took: 1) I toggled the "Allow access to messages" feature on the account. 2) I toggled the "Live" app mode on the Meta for Developers portal. 3) I asked for an app review by adding a Privacy Policy URL (I created one in 5 minutes with a tool I found on Google), an app logo and the app category. Hope this helps!

My problem is that I'd done all of these steps but my bot doesn't work 😅 It works in the Emulator and in the browser but in IG it doesn't reply to my messages. I connected it to my IG and try texting it from other Ig accounts I have. No response.

Hi guys. I've actually asked the question why my bot doesn't respond to other people but the pages I own couple weeks ago and I found the answer. One in the General section told me that the business page should be verified from Facebook to run the bot, which is a process that takes around 3-5 days. I found that as irritating a little but yeah, do 2 offers, one for the unverified biz using Manychat, and one for the verified using Botpress (and Manychat as well).

Hi! Thx a lot for the provided information. You really helped me a lot with that 🙏 So I think the best option for people without the Verification will be to use pair Manychat + Botpress(as you said) I also brought this question up, that only Manychat has a dedicated "Start when a certain word was entered" feature. So Manychat+Botpress will work great!

Hi!. Thanks for the help, could you explain a little about how to use Manychat + BootChat?

No, inetgrating Manychat + Botpress together in one page will work only for the Verified ones, not the opposite (as I experienced). So, integrating Manychat works with both but it's not the case with Botpress. Hopefully Botpress can integrate with both in the future.

Can the integration be done only by using Botpress. I would personally like to set up a chatbot that sends a message when a user comments on a post, but not sure where to start from and what are the things I need in order to set this up right

wwow, did anyone send verification request ? Did it helped ?

Hi! Can you tell me the tool you used to create the privacy policies? Thank you!

you just can write online privacy policies generator

I know if someone sent you a message with a particular keyword the botpress chatbot will start, but regarding to responding to comments I really don't know. Me personally, I find it heavy to integrate Botpress to Instagram, it requires an app verification in meta developer account to make the chatbot interact with the public, and I just needed the knowledge base feature in Botpress because Manychat doesn't support it As long as I found a way to make the Manychat bot support a knowledge base by an api call to Chatbase, I switched it this way.

same here, did you figure out a way to solve it?

I'd like share my experience with Instagram if that is usefull for someone else. I was in the same situation, my bot was developed for be used with Facebook & Instagram, so since Facebook Botpress Integration works well (in Automatic Set-Up), I found that Instagram Botpress Integration doesn't work in the same way because you have to create an app in Meta Developers for that so firs thing to keep in Mind: 1. Facebook Integration: Works well in automatic set-up, and doesn't require a Meta Developer App or Businesses Verification. 2. Instagram Integration: It must be configured manually - Following Instagram Integration Instructions: https://botpress.com/docs/instagram (Which are really poor) - with an App and a Meta Developer Account which must have a business verification. BUT... regarding to the point number 2, even when you can configure the integration, you have your Developer an Business account with verification, it will just work on Instagram with the account/s that have a Admin Role, or Tester Role. I asked to Meta team about it, explaining all the situation, and the explain to me that we needed a verify the app and pass it through revision and approval (which is a headache and takes time, because you have to record a screenshot about your bot, make instructions for it's use, and many other things), so I am now in that process and if I get it, I will let you all know about how to do it. Bu SO FAR I have realised also, that if your use case for the Bot is using it with Meta Ads, you can create Campaings redirected to you Messenger Bot - which as I said before works very well for me with the automatic integration - and even if people messeged you on instagram, you can choose that these messages will be answered by the Botpress Integration for Messenger. I don't know if this experience be valued for someone, but it has been what if realised so far. An I really hope that Botpress Team get better their documentation related with this. 👊

@rhythmic-pencil-40224 Nice to hear that. Iam also trying to integrate with insta but my bot does not answer when I send a message from another tester account. Actually iam not sure if I set up every thing in the right way. Can I please contact you privately I need some help?

Sure, but keep in mind I haven't get Instagram responses from the bot. What I do so far - Because we work with marketing with the bot for marketing campaigns, is that I use the Bot for those, no matters whether people come form Facebook or Instagram, I set up the messages marketing campaigns to be redirected to the Facebook Messenger. 😉

Thank you very much for your response. It’s been really difficult for me to integrate it with Instagram. Now, I’m trying with WhatsApp to see if I get better results. If you have a good tutorial that teaches how to do it, I’d appreciate it if you could share it here. I’ve found many videos, but none of them are accurate or truly help achieve these integrations