Hi all. I have a use case where I want a specific ...
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Hi all. I have a use case where I want a specific incoming message to end any existing flows and start a new flow for a survey. I am leveraging NLU to match the keyword received from the incoming message to trigger the survey flow. The issue i am noticing is that if the user had a previous session that was waiting for their input in the existing session flow, then this doesnt trigger the NLU flow. Additionally, when it does trigger sometimes when the user replies to the survey, their response causes the main flow to start instead of continuing in the survey flow. I am using botpress v12. Any assistance would be appreciated