https://the-decoder.com/klarna-says-openais-ai-agent-does-the-work-of-700-support-agents/ Wanted to share a taste from this brilliant case study in the news this week (using OpenAI Assistants API). It is great one for Bot Builders to bookmark and quote. 🔥 “According to Klarna, the AI handled 2.3 million conversations in that time, which is reportedly equivalent to the work of 700 full-time employees. Customer satisfaction is on par with human agents, but the error rate in resolving queries has actually declined by 25 percent. In addition, customers can now resolve their issues in less than 2 minutes, compared to 11 minutes previously.” ⏱️⚡️