when i ask my bot a question already on knowledgebase, it doesnt answer https://cdn.discordapp.com/attachments/1121494527727902891/1234784196015427584/image.png?ex=6631fde5&is=6630ac65&hm=0d843966dd9713c88327ca507091f6795304611acef689da84eec9634a51f38d&