Hi everyone, I get a doubt about my offer and I need advises. The context : My offer is IA assistant (chatbots) for e-commerces. The goal is to automate a part of the customer service with the assistant. However, I get a doubt about the chatbots efficiency on a website. With your experience : Do visitors with a question really use chatbots to get an answer ? Does this solution really solve a problem in the e-commerce industry ? Thank you so much for your help.