Knowledgebase chatbots not answering
# 🤝helpb
bright-honey-79443
07/13/2023, 11:53 AMHey all of my chatbots which are using knowledge base are not able to answer questions about the knowledge base
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icy-planet-67534
07/13/2023, 12:40 PMSame here
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mysterious-account-66188
07/13/2023, 1:05 PMWhat I am most worried about is that we can not offer this as a service to any client if the backend is unreliable. @rich-battery-69172 Can you help us please?
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rich-battery-69172
07/13/2023, 3:07 PM@mysterious-account-66188 what kind of KB are you using? do you get any error?
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mysterious-account-66188
07/13/2023, 3:08 PMHi sly, it is randomly not asnwering from knowledge base.
mysterious-account-66188
07/13/2023, 3:08 PMSometimes it do, sometimes it doesn't.
mysterious-account-66188
07/13/2023, 3:11 PMSometimes the transitions on failure is happening and at other times it doesn't. Also Can you please help me in understanding more about how the knowledge agents work and what sort of matching is available. Like is it a semantic match, partial or full match? Like it behaves strangely many a times which is an issue to provide it as a service to any client. Is there a way to make it completely predictable and reroute the answers to AI when you want some randomness?
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rich-battery-69172
07/13/2023, 3:14 PMWould it be possible to record a video of this happening in the studio?
rich-battery-69172
07/13/2023, 3:16 PMI think OpenAI has a temporary downtime right now: https://status.openai.com/
rich-battery-69172
07/13/2023, 3:17 PMOther LLMs are starting to become available and competitively capable – so we will offer fallback models when OpenAI fails in the future