Are there any documentation on Handoff Feature to ...
# 🤝helpr
refined-memory-3044
07/12/2023, 3:25 PMIs there any documentation on this?
refined-memory-3044
07/12/2023, 3:36 PMwould like to understand how to integrate a live chat to a human
n
nutritious-sundown-33669
07/12/2023, 10:25 PMSame here but haven't found the answer yet. Have read somewhere that Botpress can connect with rocket.chat to use their chat function and answer with Botpress but also hand off to a human. But don't know for sure.
c
crooked-van-25152
07/14/2023, 9:04 PM@refined-memory-3044 @nutritious-sundown-33669 No documentation on this as the team is currently working on this exact feature... At this moment in time, there's a way to do the handoff with the Intercom integration. @acceptable-gold-88171 please correct me if I'm wrong.
a
acceptable-gold-88171
07/18/2023, 2:45 PMyes, @refined-memory-3044 are you using intercom?
r
refined-memory-3044
07/25/2023, 1:25 PMnot at the moment
refined-memory-3044
07/25/2023, 1:26 PMthe only way for live chat with human is through intercom?
c
crooked-van-25152
07/25/2023, 2:37 PMAt this moment yes, Intercom is the only way @refined-memory-3044
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