Intercom integration
# 🤝help
e
I am having problems integrating botpress with intercom as there isnt any steps on how to do so and what are the actual things I can benefit from this integration, so can anyone help me if they have integrated botpress with intercom before or know how? Thanks in advance.
f
@eager-dress-91787 thanks for pointing that out.
asked @bright-magazine-792 and the team to add it to our list of required documentations and tutorial
e
Great thank you so much, do you know when I can be expecting the release of that?
f
I will probably know more next monday. Ping me then if i have not followed up
e
Great will do, thank you for your support jb
b
is there any update to this threat?
a
you need to use one of your accounts as the bot, and assign the bot as the default user. Then if you want to take over, just un-assign the bot. if you hit your icon in intercom on the bottom right then again in the menu that opens, you'll be redirected to your profile page. Your agent id / admin id is the number in the url. put that in the integration. Then take the webhook. go to the intercom developer hub, and create an app. go to webhooks, and past the webhook you got from botpress. You need to add two topics, conversation.user.created and conversation.user.replied. go to "Authentication" and grab the token, and paste that in the intercom integration in botpress. Save everything and it should work.

https://cdn.discordapp.com/attachments/1128634449018499153/1130916767309508699/image.png

https://cdn.discordapp.com/attachments/1128634449018499153/1130916767594729563/image.png

b
@acceptable-gold-88171 and now when i did all this, am i then supposed to create my own javascript for handling the webhook, or is there any preconfigurated way to do this? your AI codehelper dosent seem to understand what im trying to do.
Do you have any documentation on how to use the integration then? I have no clue how to approach it
a
No docs yet, did you manage to find the webhook url in botpress? It should be found in the integrations config for your bot

https://cdn.discordapp.com/attachments/1128634449018499153/1133046439988187246/image.png

b
i did. and now when i have it activated, it will send messages through intercom, but its should only forward the message typed into the bot to intercom, so the agent can answer
Do you have a time horizon for when the documentation will be published?
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