My chatbot doesn't recognize KB
# 🤝help
a
Someone please help me out here: - My chatbot is for a supplement company. - As KB I only use: 1) Plain Txt (with all the info I need) 2) WebSearch to look for information about supplements we dont work with - I separeted my chatbot into work flows - First we try to answer from our Knowledge base - If It can't find the answer, use the websearch as last resource. I believe my workflow is correct, and it is working perfectly with the information I input, but when it's necessay to make a websearch they give this blank answer How can I fix it?
Main FLow is like this:
When asked about a supplement user is sent to this flow ith our information about it:
Until this point it's working fine, now, If it doesn't find the answer, it goes to this flow where he must search the websites drugs.com and examine.com, but he just give me a blank answer instead:
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