My chatbot doesn't recognize KB
# 🤝helpa
ambitious-vr-9887
07/03/2023, 12:42 PMSomeone please help me out here:
- My chatbot is for a supplement company.
- As KB I only use:
1) Plain Txt (with all the info I need)
2) WebSearch to look for information about supplements we dont work with
- I separeted my chatbot into work flows
- First we try to answer from our Knowledge base
- If It can't find the answer, use the websearch as last resource.
I believe my workflow is correct, and it is working perfectly with the information I input, but when it's necessay to make a websearch they give this blank answer
How can I fix it?
ambitious-vr-9887
07/03/2023, 12:43 PMMain FLow is like this:
ambitious-vr-9887
07/03/2023, 12:44 PMWhen asked about a supplement user is sent to this flow ith our information about it:
ambitious-vr-9887
07/03/2023, 12:45 PMUntil this point it's working fine, now, If it doesn't find the answer, it goes to this flow where he must search the websites drugs.com and examine.com, but he just give me a blank answer instead:
4 Views