Update Bot Personality (can't find in settings)
# 🤝helpa
alert-country-87687
06/29/2023, 9:20 PMHelp docs say it's a toggle in Chat Settings but I don't see it there. Am I missing something?
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acoustic-hair-60678
06/29/2023, 9:40 PMHi Alan 👋 thanks for pointing this out to us. The doc is a bit outdated. Here's how to update the bot personality: https://www.youtube.com/shorts/y8MAjL8GScY
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alert-country-87687
06/29/2023, 9:45 PMawesome thank you!
alert-country-87687
06/30/2023, 10:13 PMHow do the personality agent and smalltalk feature work together?
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acoustic-hair-60678
06/30/2023, 10:24 PMSmalltalk is a knowledge base. The personality agent influences every outgoing message, while the small talk is only activated when the knowledge agent recognizes that it's being asked something that you've defined as small talk in the small talk KB
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alert-country-87687
06/30/2023, 11:31 PMso is it more or less a bunch of sentences that state facts/knowledge? i think what's confusing is the description for smalltalk says questions and answers...
alert-country-87687
06/30/2023, 11:36 PMUnfortunately the bot uses pretty much anything from smalltalk. So if I list out a bunch of facts, it ends up sharing all that info during the initial greeting..
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acoustic-hair-60678
06/30/2023, 11:38 PMThe KBs are really flexible so you can use them to have common Q&As in there if you'd like or specific knowledge about a topic.
Here's one of the ways Gordy suggests using the KB: https://discord.com/channels/1108396290624213082/1117807665612075008/1117811563831758898
Btw if your bot doesn't need the small talk KB you can also delete it!
acoustic-hair-60678
06/30/2023, 11:38 PMcan you share a screenshot of your workflow?
acoustic-hair-60678
06/30/2023, 11:38 PMwhat are you trying to get your bot to do?
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alert-country-87687
06/30/2023, 11:40 PMsure thing. I used the 'out of the box' template for website bot. haven't edited the workflow, unless by accident
alert-country-87687
06/30/2023, 11:40 PMalert-country-87687
06/30/2023, 11:40 PMI own boobypillows.com and I'd like to have my bot 'Veronica' act like a friendly sales agent that answers questions and gets users towards a sale
alert-country-87687
07/01/2023, 6:15 PMany thoughts @acoustic-hair-60678 ?
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early-train-33247
07/02/2023, 1:48 AMThat's because you have added the info the SmallTalk knoledge base
early-train-33247
07/02/2023, 1:48 AMYou have to use different sources for each type of information
early-train-33247
07/02/2023, 1:49 AMYou need to have a Smalltask Knowledge base, with just a single Plain Text source that has questions and answers for smalltalk like: hey, how are you, who are you, etc
early-train-33247
07/02/2023, 1:50 AMThen you create another Knowledge base, with the store info
early-train-33247
07/02/2023, 1:50 AMearly-train-33247
07/02/2023, 1:50 AMIn the description for this one add something like: This is what you should say if they user does smalltalk
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alert-country-87687
07/02/2023, 7:26 PMOk, this is really great. I appreciate the help. Going to give it a try!
alert-country-87687
07/02/2023, 7:33 PMI didn't realize that the description field of the knowledge bases act as prompts
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early-train-33247
07/03/2023, 1:27 AMThey are not prompts but are important clues to the AI to figure out how to build your code and logic!
early-train-33247
07/03/2023, 1:27 AMAlright, let me know if that works for you!
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alert-country-87687
07/03/2023, 4:42 PMThis is working soooo much better. I already had the two knowledge bases going (quickstart using website and smalltalk using plaintext content) But after your tip to change the descriptions of those I was able to make the bot understand to prioritize the website data for answers and use the smalltalk kb as secondary. Now the interaction is much smoother and realistic. Thanks again!
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early-train-33247
07/04/2023, 1:16 AMHey @alert-country-87687, that's great to hear!! Glad your bot is working better! Happy building 🚀
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