The time has come to put my chatbot into action, and we're really excited to see it working on our website. 🚀 Once my bot is live, how can I monitor the conversations with users? Is it possible to transfer the conversation to a real agent?

@ambitious-vr-9887 That's a great question. Right now there is no built-in way to do that, I think it's an upcoming feature. I create a Before Outgoing Message hook like this for my bot, and check the logs.

console.log(`:envelope::envelope::envelope: message from userId ${event.userId}:
user : ${event.payload.text}
bot : ${outgoingEvent.payload.text}
:speech_balloon::speech_balloon::speech_balloon:`)

You can call axios in here, so you could send this to any DB of yours. Even something like GA4 or Mixpanel works! If you output multiple messages for a single user message, you might want to split this in two (After Incoming Message and Before Outgoing Message) though. Let me know if you need more info on doing this

I see, thanks for the information! So at the moment the only data we have as analytics are the ones we have in on our workspace area?

Yes, that's correct, but also, I forgot to mention, you can get the conversations via API too : 1. list conversations -> https://botpress.com/docs/api/#conversation-list-conversations 2. then, for each -> https://botpress.com/docs/api/#message-list-messages

That's good to hear, thanks for the help, I'll check these links!

Hi @ambitious-vr-9887 ! I've created a feature request to have this be part of the product. This is going to be easier than to teach everyone how to use the API. 🙂 You can upvote it here https://discord.com/channels/1108396290624213082/1117819709690220584/1117819709690220584 In the meantime, to use the API, you need a token which you can get from app.botpress.cloud. then you do a GET request to https://api.botpress.cloud/v1/chat/conversations with a header called "Authorization" and a value of "Bearer {ACCESS_TOKEN}", substituting your ACCESS_TOKEN and no quotes. @salmon-art-82621 @late-breakfast-99706

Hey Artu I made a custom inbox that uses the official API and might help you for now until they release an official one.

@early-train-33247 Wonderful tool! Thanks so much for making this!!

@early-train-33247 this is going to help a lot, thank you so much for sharing with us!!!

My pleasure guys!

Hello @early-train-33247 ! Thank you very much for your solution, and I did everything exactly as you described. I copied the project folder to the root directory, implemented everything in the .env file, but when I access index.html from your folder, it only shows me a blank webpage. Did I do something wrong? Thank you so much for your help, as the conversation between the bot and the visitor is essential for question and answer purposes.

Hey @salmon-art-82621! You have to start the project using Vite, it compiles the javascript code to build the app. You should open the project folder in the terminal (the VS Code integrated one is great), and run

npm run dev

. Then the app will open at localhost:5173, and you will be able to list the conversations!

Ah, okay, that seems to be more complicated than I thought 😉 But thank you very much, I will give it a try and I'll definitely let you know.

Good to know! 🚀 They are working on an official Inbox as we speak, stay tuned!

I do it! 😊