https://discord.gg/botpress logo
#🌎general
Title
# 🌎general
n

nutritious-chef-74142

06/28/2023, 9:46 PM
That's right tested it on my website and worked. Do yoy have a solution to my last message?
a

acoustic-hair-60678

06/28/2023, 9:58 PM
Seems to be an issue with the carousel display on web chat. Let me check with someone more technical on the team to see what could be going wrong here
n

nutritious-chef-74142

06/29/2023, 7:14 AM
please do, I'm waiting
thanks!
e

early-train-33247

06/29/2023, 4:47 PM
Hey @nutritious-chef-74142, so the problem you are having is that carousels are not displayed in the production Webchat?
n

nutritious-chef-74142

06/29/2023, 4:48 PM
Not only the caroussels,but the conv flow is ruined
For example after I choose option 1 of question 1 ,the conversation doesn't continue
But more over, yea images and location have never popped up as I've tried like 10 messages
e

early-train-33247

06/29/2023, 4:49 PM
Are the options an array of items, or static choices?
Okay I will try to reproduce that
n

nutritious-chef-74142

06/29/2023, 4:51 PM
Thanks
e

early-train-33247

06/29/2023, 6:12 PM
Hey @nutritious-chef-74142 Carousels are working on my end
And this is for the webchat on production
n

nutritious-chef-74142

06/29/2023, 6:16 PM
Mate, carousel has been solved. My issue now is the following:
Hey fam, I'm facing an issue on WhatsApp. Could someone back me up please? My issue is, that the bot is running perfectly on BotPress, but when I try it on WhatsApp, it doesn't send the images nor the location like it does on the botpress site, when for example, they click "Find me Restaurants".
e

early-train-33247

06/29/2023, 6:16 PM
Okay great!
n

nutritious-chef-74142

06/29/2023, 6:16 PM
Appreciate your help
e

early-train-33247

06/29/2023, 6:18 PM
Could you send a screenshot of what is displayed on Whatsapp?
n

nutritious-chef-74142

06/29/2023, 6:19 PM
its almost completely ruined, while on Botpress its perfect
also when I add the code on my website, its also running perfectly
e

early-train-33247

06/29/2023, 6:20 PM
When you send messages in a row the bot breaks indeed.
Restart the conversation and lets see how it goes
n

nutritious-chef-74142

06/29/2023, 6:20 PM
nope it wasnt in a row mate
it was like 5 mins after it hadnt responded
also here the options are shorter and cut 😓
e

early-train-33247

06/29/2023, 6:22 PM
That's a whatsapp limitation, it cuts on the 17th or so character
n

nutritious-chef-74142

06/29/2023, 6:22 PM
good to know that, thanks!
no respond yet its 2 mins ago
e

early-train-33247

06/29/2023, 6:22 PM
Try and use shorter labels
How is your carousel set up on botpress?
n

nutritious-chef-74142

06/29/2023, 6:23 PM
I replaced carousel with images, as carousel wasn't workign properly
its good
also added below the images, options, to pop up the location link
e

early-train-33247

06/29/2023, 6:25 PM
I'm getting confused here. Can you please restate your problem and what is the expected behavior? Using updated screenshots
n

nutritious-chef-74142

06/29/2023, 6:26 PM
Okay, that's on me, sorry about that. My first issue, was carrousel, and that's why this thread was opened. But since I opened it, I've found a solution to that and I'm good. My issue now, is that the bot isn't functional on WhatsApp, while on Botpress it is.
sending you shortly.
on WhatsApp it stops there
and has never loaded images.
e

early-train-33247

06/30/2023, 10:30 PM
Hey @nutritious-chef-74142, I am gonna look into to this!
2 Views