A few reasons you should have client have own account: - They are paying you for value you provide. Building. Managing. Improving. Paying Botpress is not value. Credit cards do that automatically. You should always attach value to what you charge. I would give client control, and then have them pay me monthly if they want the priviledge of being able to call me and expect me to take care of whatever problem they want. Otherwise, I don't want a client I built something for 5 months ago and I'm busy doing other things call me up for an annoying tech support call that I'm not really interested in. - You want to be able to drop the client if things go south. Do you want to be the only point of contact for a client that royally screwed something up with their bot or implementation? Or them calling you for every little thing? Id much rather lose a couple thousand dollars then take on a client that is going to mentally drain me, and because I forced them to go through me for everything, I have to fulfill things. "think you can do better? Here's the keys and go." There is too much money in AI right now to waste time on defence. - Think of what's best for the client I've done wordpress websites for 8 years. The amount of times I've had a client come to me because their old website guy just disapeared off the face of the earth is way too high. You should have your own account for playing around on, but for a paying client, unless you know that in 6-12 months from now that you want to have these first few customers calling you every time something goes wrong without having the power to say: "Sorry, I don't want to talk to you anymore" I would set up an account for them