That could work, yes. Keep in mind that knowledge base queries are Zero-shot, meaning that the AI only uses the user's most recent message, and nothing else. This means that if the user is vague or imperfect about clarifying their question, the knowledge base will be less than helpful. For example: User: Hey how much does it cost? AI: Could you please tell me which item you're asking about? User: The loafers AI: There is nothing in my knowledge base about this...