Studio won't load
# 🤝helpr
rich-agent-65892
05/30/2023, 9:29 AMHow to use the multiple choice option I selected it and add the list of of choices but the end user is unable to select multiple choices
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acceptable-gold-88171
05/30/2023, 1:48 PMHi @rich-agent-65892 , that does not seem to work on my end, so I went ahead and reported the issue internally. Will let you know when it's resolved, sorry about this!
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rich-agent-65892
05/30/2023, 8:28 PMthanks* @acceptable-gold-88171 .my second issue is my session is crashing a lot with a white screen and it lasts for more than 30hours
rich-agent-65892
05/30/2023, 8:29 PMsince sunday my session chat is not launching,I clean the cache and remove cookies but the same
rich-agent-65892
05/30/2023, 8:30 PMa
acceptable-gold-88171
05/30/2023, 8:47 PMCould you try going back to https://app.botpress.cloud, then re-open the bot from there? That usually works for me if there's an issue opening a bot.
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rich-agent-65892
05/31/2023, 9:14 AMstill the same @acceptable-gold-88171 ,not working
rich-agent-65892
05/31/2023, 11:58 AMsince sunday im not working
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early-train-33247
05/31/2023, 12:55 PMI am also getting problems with login
early-train-33247
05/31/2023, 12:57 PMOften It says that there was an problem with my account or something, if it happens again i will scshot it.
Clearing cookies and cache seems to solve it sometimes
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acceptable-gold-88171
05/31/2023, 1:35 PM@rich-agent-65892 @early-train-33247
1. can you access app.botpress.cloud or is it also a white screen?
2. can you try opening this link, then logging in again and retrying? This link forces a log out of Botpress. https://sso.botpress.cloud/logout
Sorry for the inconvenience, hopefully we will resolve this soon
acceptable-gold-88171
05/31/2023, 1:50 PMThere's also this solution https://discord.com/channels/1108396290624213082/1112823960409735269/1112825679751422012
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rich-battery-69172
05/31/2023, 2:10 PM@rich-agent-65892 do you have any error in your chrome console? (right click -> Inspect -> Console)
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rich-agent-65892
05/31/2023, 3:05 PMhi @rich-battery-69172 ,im having these error DevTools failed to load source map: Could not load content for chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/browser-polyfill.js.map: System error: net::ERR_FILE_NOT_FOUND
rich-agent-65892
05/31/2023, 3:06 PM@acceptable-gold-88171 it is the same when i tried with app.botpress.cloud
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rich-battery-69172
05/31/2023, 3:22 PMLooks like one of your chrome extension makes botpress crash. can you try disabling some of them to check?
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rich-agent-65892
05/31/2023, 3:33 PMi remove the Adblock extension, the Devtool message disappeares but still white screen and the same 2 errors
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rich-battery-69172
05/31/2023, 3:34 PM@acceptable-gold-88171 @witty-football-93730 NVM found it- will fix
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rich-agent-65892
05/31/2023, 3:39 PMthanks
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rich-battery-69172
05/31/2023, 3:47 PM@rich-agent-65892 as a temporary fix, can you type this in your chrome console and refresh?
localStorage.clear();r
rich-agent-65892
05/31/2023, 4:20 PMthanks.i confirm this temporary fix opened after 2nd clean.thanks
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rich-battery-69172
05/31/2023, 7:28 PMA permanent fix has been deployed 🙂
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rich-agent-65892
06/08/2023, 3:52 PMThanks.I will check it
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