how do i transfer a conversation from a bot to a human on another platform?

Hey @important-plastic-96249, that feature is in development right now. Keep an eye on #1111016943370113174 for updates!

Good to hear that @acceptable-kangaroo-64719 , but do you have any plans for this feature to be put into production?

There's not going to be a HITL service built into Botpress itself. The plans are to let Botpress integrate with other, third-party live agent services. If you're interested in writing your own integration, you can get started here https://github.com/botpress/botpress/

thks