Log In / Sign not working, even in incognito
# 🤝help
a
Please assist, have tried both sign in and continue with google and in both cases I am unable to access my account. Please assist urgently if someone from the team can help?
a
could you try going to https://sso.botpress.cloud/logout and then logging back in again?
a
yeah that didn't work either I saw that in another thread
I am presently using an incognito window using the username and password screen on a colleagues logins
a
and I take it you've tried clearing your cache and cookies?
a
yup tried both
a
@rich-battery-69172
r
@colossal-egg-20510 @nutritious-kitchen-56043 for visibility
temporary fix is to clear cookies
c
Hi, I just wanted to mention this issue should not occur again. As you can see it was fixed in the thread @acceptable-gold-88171 mentionned #1114093149942464554
a
Yeah still happening hey guys
think maybe your host is temp blocking my Public IP maybe? Only happening when sourced from my office network
c
Hey @average-megabyte-82737 did you try to clear cookies? It's a temporary fix, but..
@colossal-egg-20510 just want to make sure you're aware of this.
c
Thanks we will look into this
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