Log In / Sign not working, even in incognito
# 🤝helpa
average-megabyte-82737
06/13/2023, 8:53 AMPlease assist, have tried both sign in and continue with google and in both cases I am unable to access my account. Please assist urgently if someone from the team can help?
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acceptable-kangaroo-64719
06/13/2023, 10:26 AMcould you try going to https://sso.botpress.cloud/logout and then logging back in again?
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average-megabyte-82737
06/13/2023, 10:41 AMyeah that didn't work either I saw that in another thread
average-megabyte-82737
06/13/2023, 10:41 AMI am presently using an incognito window using the username and password screen on a colleagues logins
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acceptable-kangaroo-64719
06/13/2023, 10:43 AMand I take it you've tried clearing your cache and cookies?
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average-megabyte-82737
06/13/2023, 11:06 AMyup tried both
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acceptable-gold-88171
06/13/2023, 2:38 PM@rich-battery-69172
acceptable-gold-88171
06/13/2023, 2:39 PMhttps://discord.com/channels/1108396290624213082/1114093149942464554 linking the issues
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rich-battery-69172
06/13/2023, 2:46 PM@colossal-egg-20510 @nutritious-kitchen-56043 for visibility
rich-battery-69172
06/13/2023, 2:47 PMtemporary fix is to clear cookies
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colossal-egg-20510
06/14/2023, 3:28 PMHi, I just wanted to mention this issue should not occur again. As you can see it was fixed in the thread @acceptable-gold-88171 mentionned #1114093149942464554
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average-megabyte-82737
06/21/2023, 12:14 PMYeah still happening hey guys
average-megabyte-82737
06/21/2023, 12:19 PMthink maybe your host is temp blocking my Public IP maybe? Only happening when sourced from my office network
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crooked-van-25152
06/21/2023, 3:50 PMHey @average-megabyte-82737 did you try to clear cookies? It's a temporary fix, but..
crooked-van-25152
06/21/2023, 5:00 PM@colossal-egg-20510 just want to make sure you're aware of this.
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colossal-egg-20510
06/21/2023, 5:01 PMThanks we will look into this
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