When I was working my way through the "Getting Started" tutorial, I ran into some major issues. After adding tide.com into the knowledge base, it overpowered everything else.
For example, later on in the lesson, the tutorial instructs you to add in a plain text answer and then ask the bot a question that will trigger the plain text answer. When I did this step, the answer instead still came from tide.com.
In a later lesson, the tutorial instructs users to create a flow that creates a Trello card, however with the knowledge base still active, asking for a human will instead generate the Tide customer service line.
I had to delete the knowledge base in order to trigger the flow I created.
With all of that being said, is there a way to edit the priority of conflicting responses?
If this has already been answered please link me to that answer, I am having trouble finding it.
Cheers