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#🤝help
knowledge base is not generating a response
# 🤝help
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dazzling-helicopter-69328

07/13/2023, 8:01 PM
right now when prompted with a question there is nothing found in my txt file knowledge base and returns false. Yesterday while using the same setup I was able to get it to work. I have "answer on start node" disabled. Please help I am new to Botpress
I have knowlege agent enabled. it searched the right KB then I get" Skipping KB agent because no KBs are enabled"
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dazzling-army-23945

07/13/2023, 9:05 PM
is your KNOLEGE BASE enabled?
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https://cdn.discordapp.com/attachments/1129140469281063053/1129156708602744913/image.png

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dazzling-helicopter-69328

07/13/2023, 9:27 PM
yes it is but when the program reaches the knowlege base node is displays "Knowledge disabled on that node" then prompts the user for a raw input and stores in the varible and attempts to search the KB but always returns false with the message No content matched the query
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white-caravan-45524

07/13/2023, 11:04 PM
Im having the same issue
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worried-ram-87702

07/13/2023, 11:25 PM
I think it's an internal server issue, same thing is happening with me too
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important-sunset-5945

07/14/2023, 12:03 AM
I have the same problem !
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full-helmet-73535

07/14/2023, 12:16 AM
I would delete cookies and close browser (make sure you publish bot first)
And then try again. Also- did you create a knowledge base and give it some information?
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bland-actor-38038

07/14/2023, 12:18 AM
One of the botpress team members responded earlier with "No, this is because OpenAI server are unstable = https://status.openai.com/" on another thread but this looks cleared up on openai now and I'm still having the issue as well.
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full-helmet-73535

07/14/2023, 12:18 AM
Also- In the node that you have the card inside of- if you click on it, on the right side where it displays the name of the node you should see a toggle that says enable knowledge base answering
I’m saying all of the potential solutions I can think of, but if anyone having this problem can share screenshots of their kb and their kb settings and the node itself, I can answer better
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bland-actor-38038

07/14/2023, 12:20 AM
@full-helmet-73535 these are KB connections that were working just fine and then all of the sudden stopped, not something I was building.
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full-helmet-73535

07/14/2023, 12:20 AM
@dazzling-army-23945 @white-caravan-45524 @dazzling-helicopter-69328
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bland-actor-38038

07/14/2023, 12:22 AM
@full-helmet-73535 if we're all seeing the same thing this is the error in the logs, i get this error even if I create a new bot and use the load documents option to bootstrap the knowledge and get the message that the bot has ingested the info. 20:10:33debugSkipping KB agent because no KBs are enabled
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full-helmet-73535

07/14/2023, 12:23 AM
Whelp if that’s the case than it’s out of our hands I spose
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dazzling-helicopter-69328

07/14/2023, 12:44 AM
Once I published and opened the chat bot in its own tab in an attempt to share it I was able to get it function properly
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bland-actor-38038

07/14/2023, 1:29 AM
@dazzling-helicopter-69328's solution worked for me also!