Not receiving bot replies on WhatsApp channel
# 🤝help
h
Hi, I am not able to receive message on WhatsApp. I followed all the steps. I can receive test message from the Facebook App WhatsApp integration. I can Also see that my chatbot receives the message I text to the WhatsApp test number in the bot log. I can also see in the logs that the bot responds to my messages but I am not receiving them back on WhatsApp. The web integration of the chat is working as intended. Can you check please what is going on there, it has been days that I am trying to fix this issue, thanks.
f
Hi @high-microphone-78531 Having the same issue, have you solved it?
I solved it by using one of my numbers for the bot to send from instead of test number
f
Do you see the whatsapp chat logs from your bot in your whatsapp app? I that was not possible "Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently..." Source: https://developers.facebook.com/docs/whatsapp/cloud-api/get-started/migrate-existing-whatsapp-number-to-a-business-account
h
I followed this and replaced the test number with a real one but the same error is still there! I won't receive any response from the bot. Web integration and messenger are working fine...
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