Looking to get some help with a portion of the tutorial. Specifically the Knowledge Base portion of the tutorial. I added the Tide.com website, then later on in the tutorial it states that if you want to override the Ketchup stain answer, you can type in "To get rid of Ketchup stains, you can add Ketchup everywhere else" I would like to know how that override trigger works? I typed in "How do I get Kethcup stains out of white shorts." and it defaults to the Tide.com answer, and not the "add ketchup everywhere else" answer. So how do I know when it will output the "add ketchup stains everywhere else" and when it will output the Tide.com answer?