ello, Couldn't find any articles in help section a...
# 🤝helpq
quiet-sugar-73946
07/19/2023, 2:00 PMI'm trying to create a customer service bot - one of the cards answers questions from a raw input variable - but when the knowledge base doesnt have the answer and the bot cannot answer the question i dont know how send the flow in a different direction. the inital direction goes into an "any other questions" loop but i want to create a different direction of flow for questions the bot doesnt know the answer to. Any help is much appreciated ! 🙂
I've tried using an expresion that is labelled "No answer found" but the bot goes down both paths (down the no answer and had an answer routes)
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famous-jewelry-85388
07/19/2023, 2:25 PMCan you add a screenshot of your flow?
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quiet-sugar-73946
07/20/2023, 3:42 PMSure - I have selected the expression I am having trouble with 🙂
https://cdn.discordapp.com/attachments/1131223985380655105/1131612000439504986/Botpress_SC.png▾
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famous-jewelry-85388
07/24/2023, 4:20 PMHi @quiet-sugar-73946 ,
This is the wrong condition, you will find a lot of useful info in the JSON tab in the debugger:
https://cdn.discordapp.com/attachments/1131223985380655105/1133071200055214200/image.png▾
famous-jewelry-85388
07/24/2023, 4:20 PMSo your condition should be something like
{{event.state.agentVariables.KnowledgeAgent.turn.responded}}5 Views