ello, Couldn't find any articles in help section a...
# 🤝help
q
I'm trying to create a customer service bot - one of the cards answers questions from a raw input variable - but when the knowledge base doesnt have the answer and the bot cannot answer the question i dont know how send the flow in a different direction. the inital direction goes into an "any other questions" loop but i want to create a different direction of flow for questions the bot doesnt know the answer to. Any help is much appreciated ! 🙂 I've tried using an expresion that is labelled "No answer found" but the bot goes down both paths (down the no answer and had an answer routes)
f
Can you add a screenshot of your flow?
q
Sure - I have selected the expression I am having trouble with 🙂

https://cdn.discordapp.com/attachments/1131223985380655105/1131612000439504986/Botpress_SC.png

f
Hi @quiet-sugar-73946 , This is the wrong condition, you will find a lot of useful info in the JSON tab in the debugger:

https://cdn.discordapp.com/attachments/1131223985380655105/1133071200055214200/image.png

So your condition should be something like
{{event.state.agentVariables.KnowledgeAgent.turn.responded}}