Login Error commonly occurring. Clearing cache & c...
# 🤝helpb
blue-computer-57633
07/21/2023, 5:32 PMhttps://cdn.discordapp.com/attachments/1132002193432645744/1132002193805946952/login_error.png▾
blue-computer-57633
07/21/2023, 5:35 PMNevermind. It did resolve after removing tab-specific cookies in Edge browser. Still super frustrating though as this keeps on happening!
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famous-zoo-73118
07/21/2023, 6:18 PMSorry for this issue @blue-computer-57633 , we're currently working on the fix, it will be sorted out very soon. For the time being, please login directly using https://app.botpress.cloud, as the issue seems to only be happening with the google login button on our botpress.com website.
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flat-lion-15574
07/21/2023, 6:36 PMIt's happening on app.botpress.cloud too
flat-lion-15574
07/21/2023, 6:37 PMI'm trying to connect with Google and have the same problem
flat-lion-15574
07/21/2023, 6:37 PMAfter cleaning the cookies I got this error
https://cdn.discordapp.com/attachments/1132002193432645744/1132018598286741545/image.png▾
flat-lion-15574
07/21/2023, 6:38 PMAny solutions other than just waiting @famous-zoo-73118?
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famous-zoo-73118
07/21/2023, 6:39 PMReally sorry about that @flat-lion-15574 , while we wait for the fix, you could try using Incognito/Private mode on your browser or switch to a different web browser, while making sure to login via app.botpress.cloud. Please let me know if that worked!
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flat-lion-15574
07/21/2023, 6:42 PMIt worked 😉
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cuddly-secretary-10949
07/22/2023, 2:41 PMOn the back end can we check for
- How the cookies are being handled
- Double check the redirect URIs ensure it is routing back to the right endpoint to kick off the reauth flow.
- Lastly here is a handy tool that helps troubleshoot - https://oauthdebugger.com/
cuddly-secretary-10949
07/22/2023, 2:46 PMNext time it happens I will drop more details to better view the transition from botpress.com -> botpress.cloud