When botpress reads from a pdf or word document in the knowledge base, does it only read text, and ignore font sizes, paragraph spaces, bold/underlining, things like that, because knowing this would assisst me with buiding the knowledge base, thank you

Good Question! i would like to know this too

@early-train-33247 can you help me on this one please

I don't think formatting matters, just the proximity of information.

Do you know specifically how the bot actually fishes out information? based on the question of course

Unfortunately not, let's please wait for Gordy to respond!

alright thank you!

Formatting matters a little bit. Things that help (for documents) are: * Ensuring your PDF is text-based and not an image of text * Uses consistent fonts and text color * Does not rely heavily on images or LaTeX formatting For the actual information, Guilhermy is right that proximity is the only thing that matters. I've seen successful knowledge bases that use any of these formats: Labeled Question-Answer Question: Where do pandas live? Answer: They originate from the mountains of China near Chengdu Unlabeled Question-Answer What color are pandas" They are black and white List of facts Pandas eat bamboo

Great, thanks for helping