To troubleshoot this: Logging: If possible, insert logging or print statements to show the value of workflow.whofor, workflow.whyorthodontics, and workflow.typeOfTreatment right before your large if/switch structure starts. This helps verify that they contain the expected values. Simplify the Code: Temporarily comment out all other pathways in the code (like 'for myself') and only test the "for my child" route. Check if you get the right message then.