How can I get KB answers to take into account chat...
# 🤝helpe
early-bird-43096
07/23/2023, 1:39 PMThanks for checking out my question! As the title describes, is there a way to get the knowledge base answers to take into account the conversation?
For example, I have a class list of varying skill levels. If I tell the bot "I am a beginner which, classes can I join" and then ask it "Can I join class A(an advanced course)", can I get it to understand that as a beginner I should not be taking class A?
q
quick-jordan-46411
07/23/2023, 3:21 PMGood question. I have nearly the same problem.
Did you tried to store the results in a variable and build a loop?
c
curved-traffic-50479
07/23/2023, 10:21 PMi have similer problem
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early-bird-43096
07/24/2023, 12:14 AMI'm not sure how I might get the KB response to reference the variable.
early-bird-43096
07/24/2023, 12:10 PM@acceptable-kangaroo-64719 Sorry to drag you into this but would you be able to help us out with this?
a
acceptable-kangaroo-64719
07/24/2023, 12:11 PMNo worries. I'd try something like this using the new "Query Knowledge" card
https://cdn.discordapp.com/attachments/1132668434811985950/1133008666870677598/image.png▾
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early-bird-43096
07/24/2023, 12:15 PMReally appreciate the fast reply! Ill go try that out and see how it works!