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Hi I came across one of your older videos on YouTube, was wondering if HITL feature is only available on V12 and not Botpress cloud?

Here's the link to the video:
https://youtu.be/Z48es3033XQ?t=582

They are definitely working on HITL for Cloud. https://discord.com/channels/1108396290624213082/1115329334392127538

There is currently some integration with Intercom on github which I know nothing about, it is mentioned in that thread.