Knowledge base agent answer in the wrong language, translator agent doesn't work Botpress #🤝help

Knowledge base agent answer in the wrong language,...

numerous-notebook-18135

07/27/2023, 4:32 PM

When I ask a question, it answers only in english and not the right language of the user (here in french). It's not normal because I have activated translator agent

https://cdn.discordapp.com/attachments/1134161352894709810/1134161353066688582/Capture_decran_2023-07-27_183051.jpg▾

rich-battery-69172

07/27/2023, 4:56 PM

@numerous-notebook-18135 please show your translator agent config ? maybe screenshot your logs (bottom panel)

numerous-notebook-18135

07/27/2023, 4:59 PM

https://cdn.discordapp.com/attachments/1134161352894709810/1134168274536509552/Capture_decran_2023-07-27_185937.jpg▾

https://cdn.discordapp.com/attachments/1134161352894709810/1134168274926583918/Capture_decran_2023-07-27_185909.jpg▾

rich-battery-69172

07/27/2023, 5:00 PM

@numerous-notebook-18135 is your bot meant to always reply in french? (ie. is it a french audience bot only?) if yes, you can use the "Set language" Agent Card in your flow to set the language to

fr

numerous-notebook-18135

07/27/2023, 5:01 PM

no, I need to have a multilangual bot

rich-battery-69172

07/27/2023, 5:01 PM

ok ok

rich-battery-69172

07/27/2023, 5:01 PM

did you start the conversation in english by any chance?

numerous-notebook-18135

07/27/2023, 5:02 PM

yes just the first message

rich-battery-69172

07/27/2023, 5:03 PM

ok yeah so it will stick to the very first laguage with the current settings – you can check the "detect language at every turn" or you could also set the langiuage to

null

manually to re-trigger the detection mid-flow

numerous-notebook-18135

07/27/2023, 5:03 PM

i tried to start with "bonjour" in french, it responds again in english when I ask a question

rich-battery-69172

07/27/2023, 5:03 PM

yeah the problem is that we onyl detect the lang on messages greater than 6 words

numerous-notebook-18135

07/27/2023, 5:03 PM

so what should I do?

numerous-notebook-18135

07/27/2023, 5:04 PM

to have a bot that answers in the user's language

rich-battery-69172

07/27/2023, 5:04 PM

depends on the experience you want on the very first messages of the conversation? do you want to start by prompting the language or do you want to make a guess based on the user's initial message (which could be unclear if the message is "hello")

numerous-notebook-18135

07/27/2023, 5:07 PM

maybe just ask the user language

numerous-notebook-18135

07/27/2023, 5:07 PM

and then set the language for the rest of the conversation

rich-battery-69172

07/27/2023, 5:14 PM

ok yeah in that case you can start the conversation with a workflow to set the language.

rich-battery-69172

07/27/2023, 5:14 PM

https://cdn.discordapp.com/attachments/1134161352894709810/1134172072348749965/image.png▾

rich-battery-69172

07/27/2023, 5:15 PM

https://cdn.discordapp.com/attachments/1134161352894709810/1134172126337843331/image.png▾

rich-battery-69172

07/27/2023, 5:17 PM

https://cdn.discordapp.com/attachments/1134161352894709810/1134172761829429350/CleanShot_2023-07-27_at_13.16.21.mp4

numerous-notebook-18135

07/27/2023, 5:35 PM

thanks, but this works until I ask a question and the knowledge base bot responds :

https://cdn.discordapp.com/attachments/1134161352894709810/1134177169053057224/Capture_decran_2023-07-27_193440.jpg▾

rich-battery-69172

07/27/2023, 5:36 PM

can you show me your KnowledgeAgent config?

numerous-notebook-18135

07/27/2023, 5:39 PM

https://cdn.discordapp.com/attachments/1134161352894709810/1134178198469484686/Capture_decran_2023-07-27_193901.jpg▾

numerous-notebook-18135

07/27/2023, 5:39 PM

do I need to call a variable?

numerous-notebook-18135

07/27/2023, 5:39 PM

I would need the knowledge agent to responds in the user's language

rich-battery-69172

07/27/2023, 5:45 PM

Would you mind sharing your bot with me so I can have a look? normally the Translator agent should translate all outputs including Knowledge Agent

numerous-notebook-18135

07/27/2023, 5:46 PM

and if possible, I would like to have the personality agent responds in the user language because I've tried and it only responded in the language I used for the instructions

rich-battery-69172

07/27/2023, 5:46 PM

ohhhh

numerous-notebook-18135

07/27/2023, 5:46 PM

yeah, how can I share it?

rich-battery-69172

07/27/2023, 5:46 PM

wait what if you disable the personality agent

rich-battery-69172

07/27/2023, 5:46 PM

does it answer in french ?

numerous-notebook-18135

07/27/2023, 5:47 PM

no, I just tried previsouly to enable the personality agent and when I put english instructions it responded in english, when It was french it responded in french

rich-battery-69172

07/27/2023, 5:47 PM

rich-battery-69172

07/27/2023, 5:47 PM

you can export the bot then send it to me in DM

https://cdn.discordapp.com/attachments/1134161352894709810/1134180374231138366/image.png▾

numerous-notebook-18135

07/27/2023, 5:48 PM

thanks a lot btw

rich-battery-69172

07/27/2023, 5:48 PM

thanks

rich-battery-69172

07/27/2023, 5:48 PM

i deleted the file just so other don't have it

numerous-notebook-18135

07/27/2023, 5:48 PM

ok thanks

rich-battery-69172

07/27/2023, 5:54 PM

thanks I got to reproduce the issue and i confirm this seems like a bug, it works in other languages but not french

rich-battery-69172

07/27/2023, 5:54 PM

https://cdn.discordapp.com/attachments/1134161352894709810/1134181930435354707/image.png▾

rich-battery-69172

07/27/2023, 5:54 PM

let me escalade this quickly to the team so you have a fix shortly

numerous-notebook-18135

07/27/2023, 6:45 PM

ok tanks

numerous-notebook-18135

07/27/2023, 6:45 PM

thanks*

numerous-notebook-18135

07/27/2023, 6:45 PM

tell me when it's fixed

numerous-notebook-18135

07/28/2023, 11:46 AM

Hi, do you know when it will be fixed?

swift-tomato-78783

07/28/2023, 1:16 PM

hey, I saw this comment, In hebrew I have the same problem.

numerous-notebook-18135

07/28/2023, 5:08 PM

And you still have ?

numerous-notebook-18135

07/29/2023, 2:11 AM

hi, do you know when it will be fixed ? it's for one of my clients

rich-battery-69172

07/29/2023, 2:12 AM

yes should be there by monday – the fix is almost done

numerous-notebook-18135

07/29/2023, 2:16 AM

ok thanks a lot

chilly-rain-59543

08/03/2023, 11:28 AM

Hello everyone, I have the same issue. I've tried configuring it in various ways, using a variable, disabling certain agents, but nothing seems to work. The chat repetitively switches to speaking in English even though everything is set up for it to speak in French. Sometimes it's okay, but very often it switches to an English translation. Have others encountered this same issue?

rich-battery-69172

08/03/2023, 3:16 PM

We have a permanent fix for this coming today or tomorrow! we found the source of the issue. Apparently, GPT-3.5 turbo is really struggling with language detection and somehow can't seem to not translate content that is already in the right language. GPT-4 does well but is way too slow. So we came up with a custom language detection model to help GPT-3.5 here

chilly-rain-59543

08/04/2023, 11:11 AM

Wonderfull and thanks for the answer...(but still not working at this time 😉 )

astonishing-hairdresser-12221

08/08/2023, 3:42 PM

Hi sly, any updates in this topic? thanks!

rich-battery-69172

08/14/2023, 4:30 AM

@astonishing-hairdresser-12221 yes, the fix should hit production tomorrow 🙂

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