Picture this scenario: You receive a question asking for feedback on a 1-5 scale, but instead, the user types in some text. With the 'No Match' feature, bot will detect such instances where user input doesn't directly match the expected format.
When the bot encounters a response that doesn't fit the predefined options, it will acknowledge the 'No Match' scenario and provide a friendly prompt to guide the user better. This way, we ensure a more delightful user experience, reducing any potential frustration and making interactions feel more natural and understanding.
I believe this feature will add an extra layer of adaptability and empathy to bot, resulting in even more meaningful conversations with users.
What do you think about this idea?