publishing takes forever
# š¤helpn
narrow-city-38983
07/30/2023, 10:11 PMCanāt accomplish publishing on any devices on my account and on a new one that I created for testing (and even with blanc files). On my pc and smart tv the thing just keeps spinning with no results and when I tried publishing from my phone the page just reloads after I press the button (both on safari and chrome). Could really use your help, thank you. I also tried connecting to different networks and using different vpns.
https://cdn.discordapp.com/attachments/1135333937502232577/1135333937762287716/IMG_0680.jpgā¾
narrow-city-38983
07/30/2023, 11:04 PMI guess itās a very common problem thatās still not fixed. Most of the posts with this problem are left without any resolution, but some people just connected to their phones hotspots and it worked, though that didnāt help me.
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curved-traffic-50479
07/31/2023, 8:26 AMHave a patience, I think they have a holiday today
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acceptable-gold-88171
07/31/2023, 2:36 PM@rich-battery-69172
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rich-battery-69172
07/31/2023, 7:25 PMnot much we can do, it's the speed of their network connection
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narrow-city-38983
08/01/2023, 8:18 AMCome on, 500mbps isnāt enough for that?! And what role does my network even play there, other than sending the request to publish it by clicking the button? Itās not like Iām loading some files from my pc.
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rich-battery-69172
08/01/2023, 3:50 PM@narrow-city-38983 are you on safari? if yes then that's a known bug ā I got 500mbps here and publishing takes 3-4 seconds using chrome
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narrow-city-38983
08/01/2023, 5:21 PMMan it tried it on my phone, laptop, pc and smart TV, on chrome, safari and Mozilla š
narrow-city-38983
08/01/2023, 5:24 PMCould be that Iām based in Russia but Iāve tried it with VPN
narrow-city-38983
08/01/2023, 5:25 PMAlso left it to load overnight but it doesnāt work
narrow-city-38983
08/01/2023, 5:26 PMAnd it canāt be the size of the bot because I even tried it with a blank one and on a different account
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rich-battery-69172
08/01/2023, 5:27 PM@narrow-city-38983 can you check your console and see if there are any errors in there? right click then hit "inspect"
rich-battery-69172
08/01/2023, 5:27 PMwe can also do a screen share if that's easier for you?
rich-battery-69172
08/01/2023, 5:30 PMalso can you send me your botId from the URL in the studio? i'll check the logs over here to see if there was any errors in the past that i can see
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narrow-city-38983
08/01/2023, 5:31 PMWhere do I find that?
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rich-battery-69172
08/01/2023, 5:31 PMin the URL, you can copy paste your entire studio url š
https://cdn.discordapp.com/attachments/1135333937502232577/1135988271801962717/image.pngā¾
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narrow-city-38983
08/01/2023, 5:33 PMr
rich-battery-69172
08/01/2023, 5:43 PM@narrow-city-38983 can you check the console for errors and screenshot it for me when publishing?
rich-battery-69172
08/01/2023, 5:48 PM@narrow-city-38983 oh actually we found the issue thanks to your botId! ā putting on our list of things to fix this week
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narrow-city-38983
08/01/2023, 5:51 PMOkay and I managed to publish my bot using sisterās macbook
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