We are considering using the v12 "on premise" solution, but here it seems that there are a number of features that are missing compared to your cloud solution.
Eg. the "Agents" tool is not available in the "on premise" solution, and we are particularly interested in using the "Translator Agent" for automatic translation of the chatbot.
The reason why we would probably prefer the "on premise" solution is that we want to have full opportunity to modify the code and to have ownership over the chatbot we develop in regards to monetization etc.
If it is possible to get all the features found in the cloud solution into an "on premise" solution, that would be absolutely ideal for us.
I would like to hear if you can help us clarify whether it´s possible to get all the good features from the cloud solution into an "on-premise" solution, or whether we should ultimately choose a cloud solution rather than an "on-premise" solution?