URGENT PROBLEM!!
# 🤝helpe
eager-dress-91787
07/31/2023, 3:52 PMI have been able to integrate my BotPress Chatbot with whatsapp successfully but it only worked the first time I send a test message now it doesn't want to work at all why is that? I have tried hiring a professional to fix this issue for me but they were unable to and said that the problem is from BotPress itself not my integration process (Which I did through Meta for developers) so can someon please help me urgently as I need this to be fixed for a future client! Also how do I make it so whenever a customer texts this specific number the BotPress Chatbot automatically answers?
Youssef Abdelmoneim
phone number: 00201024053415
email: Yousefahmed12005@gmail.com
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famous-zoo-73118
07/31/2023, 5:53 PMPlease check this, we recently added it to your FAQs: https://discord.com/channels/1108396290624213082/1132033181076443147/1135606285635686441
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eager-dress-91787
08/01/2023, 5:21 PMI just checked it but I still don't know how to fix the issue have tried various methods but it always doesn't seem to work, so can someone from your team help me with this issue as I need this to be solved urgently?
eager-dress-91787
08/03/2023, 3:07 PM@famous-zoo-73118 can you please set someone from your team to help me on this matter, please and thank you!
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famous-zoo-73118
08/03/2023, 3:11 PMHi @eager-dress-91787 have you verified all of the possible factores mentioned in the FAQ about Whatsapp?
famous-zoo-73118
08/03/2023, 3:12 PMThis is the relevant part:
> I'VE SET UP BOTPRESS WITH WHATSAPP FOR TESTING USING A TEMPORARY TOKEN. FROM META FOR DEVELOPERS, I CAN SEND TEST MESSAGES, BUT WHEN I TYPE SOMETHING TO INITIATE MY BOT, IT DOESN'T RESPOND. WHAT SHOULD I DO?
> Unfortunately, configuring WhatsApp correctly can sometimes be challenging, and Meta appears to have issues processing messages from international numbers using their test numbers.
>
> Ensure that the tokens, phone ID, and webhook URL match. The other issue could be an error in the bot's flow (which you can review in the Logs section of the Cloud dashboard) or a problem on Meta's end. Generally, the WhatsApp integration is stable and works as expected.
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eager-dress-91787
08/04/2023, 12:02 PMYes I did and I got two other experts last week to check the problem but they told me that the problem is from BotPress integration with WhatsApp so that is why I am getting to you so we try and find what is the problem exactly here?
eager-dress-91787
08/04/2023, 12:03 PMSo if possible @famous-zoo-73118 can you please set someone from your team to help me on this matter, please and thank you!
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famous-jewelry-85388
08/04/2023, 2:25 PMHi,
Sure, let me DM you my calendar link.
Meanwhile, are you using a temp token, would you refresh it and re-add it again?
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eager-dress-91787
08/04/2023, 2:48 PMOk that will be great!
eager-dress-91787
08/04/2023, 2:48 PMWill refresh and re-add the temp token again right now
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famous-jewelry-85388
08/04/2023, 3:00 PMkk keep me posted please
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mysterious-ram-99853
08/15/2023, 1:16 AMhow is the budget?
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