What is the best format to use for knowledge bases? I have a lot of data, ive tried PDF, HTML, and Plain text. The information is loaded into the DB, sometimes it's wrong sometimes it's right, how can I make it more consistent? Giving users the wrong info is not ideal.

Please check this thread, has some very useful info on how to make sure KBs work nicely: https://discord.com/channels/1108396290624213082/1135590661316415658