Bot goes to wrong Node/Workflow
# 🤝helpe
enough-fish-35900
08/01/2023, 9:14 AMBot worked perfectly fine but at one point it just stopped going to the predetermined node after single choice input?
https://cdn.discordapp.com/attachments/1135863039804059648/1135863040017973360/image.png▾
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acceptable-kangaroo-64719
08/01/2023, 10:50 AMHey @enough-fish-35900, could you tell us a bit more about this? Like, did you click the button or type in free text? Was this the first interaction with the bot? And what does your singel choice card look like?
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enough-fish-35900
08/01/2023, 3:27 PMClicked on choice
enough-fish-35900
08/01/2023, 3:28 PMhttps://cdn.discordapp.com/attachments/1135863039804059648/1135957288004362290/image.png▾
enough-fish-35900
08/01/2023, 3:28 PMhere is the choice card
enough-fish-35900
08/01/2023, 3:29 PMI don't know what happened it was working without any problem but now when i go for first choice it just reroutes it to the second one
enough-fish-35900
08/01/2023, 3:29 PMBut if i choose second one it goes where it is suppose to
enough-fish-35900
08/01/2023, 3:40 PMUpdate
I choose different language on the start of conversation and it now works without any problem
enough-fish-35900
08/01/2023, 3:41 PMAlthough i still wonder why it doesn't work on other language since I was using that one all the time and it worked flawlessly
enough-fish-35900
08/01/2023, 3:49 PMUpdate No.2
Changed the message for the single choice card to say just "Products" and not "Information about products". I think it was a problem with a personality agent since I prompted it to provide customer with contact info to book a call when he is interested in price. In single choice card it said "Information about the products" and I guess personality agent confused it for a price and straight up sent the user to contact info card. I don't know if Personality agent can interfere with the flow but this is my best guess. Now it only says "Products" and sends user to the right Node.
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colossal-egg-20510
08/01/2023, 3:52 PMThank you for the update! OpenAI is often picky and using the right prompt influences a lot the type of response. Glad to know your problem is resolved! 🎉
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enough-fish-35900
08/01/2023, 4:09 PMSo Personality agent can pick next node if it thinks it contains right information?
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colossal-egg-20510
08/01/2023, 5:12 PMOh! No it doesn't. Depending on the response to a choice OpenAI could be used to understand the intent of the user. If a user chooses an option using the choice buttons, it doesn't use OpenAI but if the user responds with the text input OpenAI will be used to understand the response.
I hope it helps. 🫡
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enough-fish-35900
08/01/2023, 5:20 PMThx!