Never been able to send Images/Carousels/Media to ...
# 🤝help
m
This is everything I've tried already: - Images / Carousels or other cards - Tried to fill in title and subtitles - Tried to Add a button, or link to Carousel. - Tried on another bot (had to do integration) - I've exported and imported back again - THE IMAGES SHOW ON BOTPRESS I have a few thought but am not at all sure. 1. Possibly in the connection with Meta Developer something has gone wrong? 2. I subsribed to everything inside of the webhook in Meta Developer (to be sure i didnt miss anything. I first only had 'Messages' after Image problem I subscribed too all to see if that was it. Anyone had the same problem? Or already knows a solution? You would make my week, Literally.

https://cdn.discordapp.com/attachments/1136283955772010506/1136283956107550740/Screenshot_2023-08-02_at_13.44.27.png

https://cdn.discordapp.com/attachments/1136283955772010506/1136283956422131732/Screenshot_2023-08-02_at_13.48.26.png

e
Hello @magnificent-plastic-390, thanks a lot for this detailed information! Sorry that you are having this problem. I can reproduce it here and I have reported it to our developers!
Image messages are working on my end, they just don't have their title. But cards and carousels are not working properly indeed!
I couldn't reproduce the bug of images not being sent. It might be some miscofiguration of the integration.
Could you delete your token and create them again and follow these instructions for the integration?: https://botpress.com/docs/cloud/channels/whatsapp/
m
I will do that now, and come back with an update. Thanks a lot Guilhermy
Re-did the whole setup. But I saw this on Meta Developer:

https://cdn.discordapp.com/attachments/1136283955772010506/1136294822873940068/Screenshot_2023-08-02_at_15.48.39.png

Messaging may be unavailable: But messages get sent. Only Images not
Here I have the 2 Images with title. Still not showing

https://cdn.discordapp.com/attachments/1136283955772010506/1136295516012027934/Screenshot_2023-08-02_at_15.52.25.png

Imaged just showed On Whatsapp
You were right
e
Amazing, what was it then?
But not as a card, right? Plain image and text
Like this

https://cdn.discordapp.com/attachments/1136283955772010506/1136297844903518279/image.png

Alright, thank you
l
Hi @early-train-33247, Great to hear that the missing title issue has been reported! If possible, please do ping the developers to make sure the issue has the right priority (I mean although there are workarounds, they're not ideal). Thanks!
e
Hey Nick, we pushed some updates today, could you try and see if the image titles work now? Thanks for you patience on this! 🙏
Also, I found out that WhatsApp doesn't allow cards with links. So try removing the links from the action buttons, leaving just the label
b
Hey thanks for update this is helpful
l
@early-train-33247 , thanks! Seems that "title" of an image is still missing. It's not present in the payload at all. Only image is sent, while emulator is showing both.
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