How do i enable human in the loop
# 🤝helpq
quiet-furniture-14472
08/03/2023, 5:20 PMThis bot is for facebook messenger it works great but I'm trying to have it auto-disable when a human sends a response. Currently, the human and the bot will be both trying to message the customer and it is just overall confusing for the customer.
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freezing-printer-49373
08/03/2023, 5:21 PMAre the agents directly on facebook or are you sing a third party software to manage the human agents?
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quiet-furniture-14472
08/03/2023, 5:21 PMthey're directly on facebook
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freezing-printer-49373
08/03/2023, 5:31 PMhmm
freezing-printer-49373
08/03/2023, 5:31 PMlet me tag @bright-magazine-792 he has more experience with the channel than I do. I<m not sure if currently support HITl on that channel
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quiet-furniture-14472
08/03/2023, 5:31 PMokay thanks
quiet-furniture-14472
08/04/2023, 12:00 AManything?
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bright-magazine-792
08/04/2023, 12:54 PMHey!
There should be a setting in Meta developers.
So your use-case is auto-disabling the bot to the user when a human from your side replies to them. Right?
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quiet-furniture-14472
08/05/2023, 6:00 PMyes correct
quiet-furniture-14472
08/05/2023, 6:38 PMi cant find anything in the documents on facebook for the feature only handover protocol which i think isnt the correct one but i might be wrong
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bright-magazine-792
08/07/2023, 3:46 PMhttps://developers.facebook.com/docs/messenger-platform/instagram/features/human-agent-escalation/
I got this but for instagram
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