This is the variable you'd use to access the KB response: {{turn.KnowledgeAgent.answer}}

make sure to keep the KB enabled on that node

@melodic-pharmacist-33482 you there? could u share the prompt for the AI Task

i just tried it but it still doesnt seem to work @melodic-pharmacist-33482

Chat history - {{conversation.SummaryAgent.transcript}} give a good response to {{workflow.user_response}}. First, you need to search this variable: {{turn.KnowledgeAgent.answer}} for an answer. If you do not have a direct response to it, give a response that best suits it. it needs to let the user know that you are well aware of the topic but it's currently not in the knowledge base so you need to divert the user from thinking you're incapable but do not provide any false information. if the question is completely different from the relevant topics then add a short line on how it is irrelevant but present the information anyway. if a question is way too complicated and completely out of reach for you to answer. then refer them to a firebrand official/professional. This is what I put in the AI Task Input

i added a meeting link in the knowledge base but it doesnt seem to know what it is

this is good and its not sending the message twice. but still isn't accessing the knowledge base

ok it seems to be working now but im not sure if its 100% solved. i had an empty knowledge base which mightve been causing the problem

it has stopped working now

is your issue that markdown(hyperlinks) is not working on webchat channel?

the 2 messages issue is solved

@freezing-printer-49373 should i grant permissions for that or something?

looks something like this

[Link text Here](https://link-url-here.org)

[Link text Here](https://link-url-here.org)

sorry discord supports markdown so it removes the format and just shows a hyperlink lol

so it suddenly started working last night, but now it just stopped

on my webpage, the bot don't launch the new window

standard 1 const phoneNumber = 'xxxx' const message = 'Hello, this is a test message!' const whatsappUrl =

https://api.whatsapp.com/send?phone=${phoneNumber}&text=${encodeURIComponent(message)}

window.open(whatsappUrl, '_blank')

meeting window.open('https://bookme.cyango.com/joao-rodrigues/business', '_blank')

this works fine on botpress studio

this doesn't work only on my webpage

er TypeError: Cannot read properties of undefined (reading 'payload') at handler (/var/task/customer_code.js:529:930) at /var/task/index.js:20:13517 at AsyncLocalStorage.run (node:async_hooks:338:14) at handleHTTPEvent (/var/task/index.js:20:13496) at Runtime.handler (/var/task/index.js:20:13391) at Runtime.handleOnceNonStreaming (file:///var/runtime/index.mjs:1083:29) now it gives me this error

I will be happy to take a look

if you've noticed specific moments were it happens the most, you can open a problem report in a new thread, and ill bee happy to take a look