my bot suddenly is not working, how can i contact ...
# 🤝helpt
tall-animal-95767
08/07/2023, 9:46 AMmy bot suddenly is not working, how can i contact someone from the botpress support team?
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acceptable-kangaroo-64719
08/07/2023, 11:17 AMYou're in the right place, buddy. What about your bot isn't working?
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tall-animal-95767
08/07/2023, 11:40 AMwell, when a user starts a conversation with the bot it just says, "there is a problem now, please try again later". it was working perfectly, i have no idea what happened exactly.
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acceptable-kangaroo-64719
08/07/2023, 11:41 AMcould you hit the "report a problem" button and then tell me the number it gives you?
https://cdn.discordapp.com/attachments/1138045438218473492/1138074472864284712/image.png▾
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tall-animal-95767
08/07/2023, 12:01 PMSure, thank you so much. Here is the issue number 7507deda-0e49-44b1-af70-c5edffdc805b
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acceptable-kangaroo-64719
08/07/2023, 12:21 PMlooks like there's something wrong with whatever custom code you're running in node "Standard1." What code are you running there?
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tall-animal-95767
08/08/2023, 12:29 PMwell, not sure which code you are talking about. but seems the bot came back to life again
tall-animal-95767
08/08/2023, 12:31 PMthe good thing is that it starts now, but i will look into this node specifically and tell you
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