Let's say that you are capturing information about a user that wants to book an appointment with your company and is therefore in the middle of answering your form inside the chat. How can you design the workflow based on the following two scenarios? - The user might want to abort the form in the middle of the process instead of continuing to answer the rest of the questions - The user might write something strange when filling in name, address etc. Also, let's say that you have given the user two choices using a "single choice" card, but the user asks a question instead of choosing one of the two alternatives that you provided. How do you make your workflow bulletproof based on that scenario? Thanks in advance!