Hi! I encounter issue where the bot is not respond...
# 🌎generalp
prehistoric-telephone-11639
08/10/2023, 10:09 PMHi! I encounter issue where the bot is not responding or it takes time to load the pre-set response. Is it because a huge number of end-users trying to test the chatbot via shareable link? (I cascade the bot to our entire company to gather details)
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freezing-printer-49373
08/10/2023, 10:14 PMI'd be surprised if the latency is linked to people talking to it
freezing-printer-49373
08/10/2023, 10:15 PMis this happening also in the studio?
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prehistoric-telephone-11639
08/10/2023, 10:16 PMIn the studio? Do you mean where I edit the bot? If yes, it's working fine in the studio when I tried to check. Only the shareable link got multiple feedback where the bot didn't respond. Around 150 people are expected to test it.
prehistoric-telephone-11639
08/11/2023, 3:39 PM@freezing-printer-49373 just want to confirm that the traffic generated when accessing the shareable link is the reason on why the bot didn't respond or it took longer to get a response?
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freezing-printer-49373
08/11/2023, 3:51 PMno i dont think that's the issue
freezing-printer-49373
08/11/2023, 3:51 PMi'm currently discussing this issue internally
freezing-printer-49373
08/11/2023, 3:51 PMcan you provide a report-id, i'll have a core engineer take a look
freezing-printer-49373
08/11/2023, 3:52 PMhere is the procedure on how to provide a report-id
https://discord.com/channels/1108396290624213082/1135675069495005306
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prehistoric-telephone-11639
08/11/2023, 4:07 PMSorry for mentioning you directly. Already created a report ID 452a224b-0851-4c22-93c1-30a2b9d4b573
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freezing-printer-49373
08/11/2023, 4:10 PMNo problem, engineering is currently investigating
freezing-printer-49373
08/11/2023, 4:11 PMwill let you know if i need more details 🙂
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