Hi! I encounter issue where the bot is not respond...
# 🌎general
p
Hi! I encounter issue where the bot is not responding or it takes time to load the pre-set response. Is it because a huge number of end-users trying to test the chatbot via shareable link? (I cascade the bot to our entire company to gather details)
f
I'd be surprised if the latency is linked to people talking to it
is this happening also in the studio?
p
In the studio? Do you mean where I edit the bot? If yes, it's working fine in the studio when I tried to check. Only the shareable link got multiple feedback where the bot didn't respond. Around 150 people are expected to test it.
@freezing-printer-49373 just want to confirm that the traffic generated when accessing the shareable link is the reason on why the bot didn't respond or it took longer to get a response?
f
no i dont think that's the issue
i'm currently discussing this issue internally
can you provide a report-id, i'll have a core engineer take a look
here is the procedure on how to provide a report-id https://discord.com/channels/1108396290624213082/1135675069495005306
p
Sorry for mentioning you directly. Already created a report ID 452a224b-0851-4c22-93c1-30a2b9d4b573
f
No problem, engineering is currently investigating
will let you know if i need more details 🙂