People who browse our website may be interested in our product as a general consumer or as a professional. Is there a way to switch the tone of the bot according to different identities? For example, if a general consumer asks a question, the bot could provide a simple answer that is easy to understand. However, if a professional asks a question, the bot could provide a more technical answer that is specific to their needs.

You could maybe try with an ai task and tell it to give easy answers to easy questions and more advanced answers to more advanced questions