Missing Link
# 🤝help
s
@freezing-printer-49373 here is the my report ID about the missing link Thank you

https://cdn.discordapp.com/attachments/1141088682238029997/1141088683425022042/image.png

f
can you copy paste the report id into text
makes it easier for an engineer to work through it
s
62f3219e-65tf-48eb-9dbc-7a6b56910eae
f
Last thing, any chance you can share the inital thread link? i feel like im missing some initial context.
s
Unfortunately, but I don't have the link. I also couldn't save a screenshot of our initial conversation. This is what I recall: I messaged you about how the bot occasionally shares the link and sometimes doesn't. I included all the links in the "text document" from the Knowledge Base Source. Afterward, you advised me to generate a report ID so that your team could replicate what I did. I hope this is helpful
f
okok
so the links are in the db
kb*
s
something like this

https://cdn.discordapp.com/attachments/1141088682238029997/1141095221535445134/image.png

https://cdn.discordapp.com/attachments/1141088682238029997/1141095221782921407/image.png

yes
f
ok i'll take a look a bit later, currently on support duty during the weekly stream
s
take your time. Thanks a lot! 👌 😀
f
are you certain this was the right report number?

https://cdn.discordapp.com/attachments/1141088682238029997/1141121231622508744/Screenshot_2023-08-15_at_5.28.09_PM.png

I think the simplest would jsut be to generate a new problem report, seems liek this one is not working for some reason
s
62f3219e-651f-48eb-9dbc-7a6b56910eae
try this one
f
Perfect, it's working now.
taking a look
so strange happens 1 out of 20 times in my case
i opened a ticket internally, Works most of the time. Might be GPT related
s
Hi Jb! I appreciate your effort to fix this problem. Just wondering, out of 20 attempts, did you ask for the same link? I observed that the bot is really struggling with the telegram link
f
oh no for me it was the coin link
telegram i tried also the varriants and it worked
b
Hello, I experience the same problem. Links contained in a KB (I tried text and tables) don't always appear. Often the bot will answer something like "The link is: " so it appears like it's stripping out the url. Why is it happening and how to fix it?
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