Hello, I uploaded a text document in the form of Q and A Q: first question A: first answer Q: second question etc One question is Q: what is form 8962? But when I type 8962 on the chat it does not return anything. Why if the number is identical to the one in the faq, chatbot does not find it? Thank you

Hey @clean-pilot-97704 welcome to the community. To answer your specific question i'd have to take a look at your setup. Could you generate a report id, so i cn take a look

sorry, where do i get the report id?

can you post the report id number here please?

I see now, the report are the support ticket numbers. No i did not open one. In addition it found the answer somehow now. Do you still want me to open a report so I can provide a number?

im not sure ifollow

now i have another issue. I wrote it down on the report